I am receiving an error when trying to connect to RRDS.

Make sure you have Duo enabled, are connected to the UI VPN if off-campus, and that you are using your HawkID (versus your HealthcareID).  If you are still having trouble, please contact research-computing@uiowa.edu.

 

My start menu won't load, I can't access any programs, my RRDS desktop is a black screen, and/or RRDS is frozen.

Try the following steps:
 

If using a Windows computer:

  1. Have the RRDS screen selected and press CTRL+ALT+END on your keyboard. 
  2. Click "Sign out".
  3. Attempt to reconnect to RRDS.  If you are still experiencing the same issues, please email research-computing@uiowa.edu.

 

If using a Mac computer:

  1. Have the RRDS screen selected and press FN+CONTROL+OPTION+DELETE or BACKSPACE on your keyboard. 
  2. Click "Sign out".
  3. Attempt to reconnect to RRDS.  If you are still experiencing the same issues, please email research-computing@uiowa.edu.

 

All the data I stored on my RRDS profile desktop (e.g. Desktop, Documents folder, etc.) has disappeared.

If you have been inactive on RRDS for six months or more, the support team may have deleted the data stored on your RRDS desktop to free up disk space on the server.  This data is not recoverable.  In the future, please store data on backed-up UI-managed services like UI OneDrive, RDSS, LSS, H: drive, etc.

Article number: 
118486
Last updated: 
February 14, 2024
Category: