For Healthcare members who are unable to use AnyConnect - UI VPN with their HawkID and HawkID password to access RDSS, there are 3 other connection options:

• Remote Access Citrix (desktop.healthcare.uiowa.edu) - recommended
• RPD through Remote Access Citrix (this has to be requested by the end-user and is generally restricted) 
• VPN (Heavily restricted.  No unmanaged devices are allowed on the VPN.  It has to be a managed healthcare workstation from off-campus to access this service.) 

To connect to RDSS using Remote Access Citrix:

1. Login to Remote Access Citrix: https://desktop.healthcare.uiowa.edu
2. Open the app "Network Drive Office 2016" (this may be in Apps and can be added to Favorites to see it on the first screen)
3. Select the U: drive