In certain cases, files moved within an RDSS drive will not automatically inherit permissions from their new parent folders. This can result in collaborators not having access to files despite being able to access the parent folders.

If you suspect this has happened, please contact us to re-apply permissions:

To avoid this situation, we recommend that you upload files directly into the folder you want them to be stored or copy/paste them when re-organizing data (instead of dragging & dropping).

Article number: 
Last updated: 
July 13, 2021