- Go to https://myaccount.microsoft.com/device-list on a different computer or mobile device
- Login with your HawkID@uiowa.edu credentials and DUO Authenticate
- Type in your HawkID@uiowa.edu and click Next on the Microsoft login screen
- Type in your HawkID@uiowa.edu and password on the University Login page
- DUO Authenticate your login
- Click Yes or No on this screen
- Type in your HawkID@uiowa.edu and click Next on the Microsoft login screen
- Find and click on the computer you need to unlock
- Click on the View Bitlocker Keys button
- Find the Key ID that matches the one you currently see on the Bitlocker recovery screen of the computer that is locked
- Click on the Show recovery key button
- Type in the recovery key on locked computer
- Bootup your computer and contact your local IT Support person for additional troubleshooting.
- Go to https://myaccount.microsoft.com/device-list on a different computer or mobile device
- Login with your HawkID@uiowa.edu credentials and DUO Authenticate
- Type in your HawkID@uiowa.edu and click Next on the Microsoft login screen
- Type in your HawkID@uiowa.edu and password on the University Login page
- DUO Authenticate your login
- Click Yes or No on this screen
- Type in your HawkID@uiowa.edu and click Next on the Microsoft login screen
- Type the name of the computer you need to unlock in the Search bar
- Click on the computer you need to unlock
- Click on the Recovery Keys link
- Find the Key ID that matches the one on the locked computers Bitlocker recovery screen
- Click on the Show Recovery Key link next the the matching Key ID
- Type in the recovery key on the locked computer
- Bootup the computer and continue to troubleshoot as necessary