1. Go to https://myaccount.microsoft.com/device-list on a different computer or mobile device
     
  2. Login with your HawkID@uiowa.edu credentials and DUO Authenticate
     
    1. Type in your HawkID@uiowa.edu and click Next on the Microsoft login screen
      Login screen 1

       
    2. Type in your HawkID@uiowa.edu and password on the University Login page
      Login Prompt 2

       
    3. DUO Authenticate your login
      DUO Authentication

       
    4. Click Yes or No on this screen
      Stay signed in prompt


 

  1. Find and click on the computer you need to unlock
    Find and click on the device you need to decrypt

     
  2. Click on the View Bitlocker Keys button
    Click on the View Bitlocker Keys button

     
  3. Find the Key ID that matches the one you currently see on the Bitlocker recovery screen of the computer that is locked
    Find the matching KeyID to the locked computer

     
  4. Click on the Show recovery key button
    Click on the Show recovery key button

     
  5. Type in the recovery key on locked computer
     
  6. Bootup your computer and contact your local IT Support person for additional troubleshooting.

Please contact your Team Lead or the ITS Help Desk for a device's Recovery Key.

Article number: 
123956
Last updated: 
March 1, 2024
Category: