1. Go to https://myaccount.microsoft.com/device-list on a different computer or mobile device
     
  2. Login with your HawkID@uiowa.edu credentials and DUO Authenticate
     
    1. Type in your HawkID@uiowa.edu and click Next on the Microsoft login screen
      ​​​​​​​
      Login screen 1

       
    2. Type in your HawkID@uiowa.edu and password on the University Login page
      Login Prompt 2

       
    3. DUO Authenticate your login
      DUO Authentication

       
    4. Click Yes or No on this screen
      Stay signed in prompt


 

  1. Find and click on the computer you need to unlock
    Find and click on the device you need to decrypt

     
  2. Click on the View Bitlocker Keys button
    Click on the View Bitlocker Keys button

     
  3. Find the Key ID that matches the one you currently see on the Bitlocker recovery screen of the computer that is locked
    Find the matching KeyID to the locked computer

     
  4. Click on the Show recovery key button
    Click on the Show recovery key button

     
  5. Type in the recovery key on on locked computer
     
  6. Bootup your computer and contact your local IT Support person for additional troubleshooting.
  1. Go to https://myaccount.microsoft.com/device-list on a different computer or mobile device
     
  2. Login with your HawkID@uiowa.edu credentials and DUO Authenticate
     
    1. Type in your HawkID@uiowa.edu and click Next on the Microsoft login screen
      ​​​​​​​
       
    2. Type in your HawkID@uiowa.edu and password on the University Login page
      Login Prompt 2

       
    3. DUO Authenticate your login
      DUO Authentication

       
    4. Click Yes or No on this screen
      Stay signed in prompt

       
  3. Type the name of the computer you need to unlock in the Search bar
    Search for the computer

     
  4. Click on the computer you need to unlock
    Click on the computer

     
  5. Click on the Recovery Keys link
    Click on the Recovery Keys link

     
  6. Find the Key ID that matches the one on the locked computers Bitlocker recovery screen
    Find the matching Key ID

     
  7. Click on the Show Recovery Key link next the the matching Key ID
    Click on the Show Recovery Key link

     
  8. Type in the recovery key on the locked computer
     
  9. Bootup the computer and continue to troubleshoot as necessary
Article number: 
123956
Last updated: 
January 8, 2022
Service: 
Category: