The GlobalProtect Always On VPN Client (GlobalProtect VPN) will automatically detect if you are on or off campus and connect automatically when your device connects to the internet.

When your device is on campus the client will show Internal. This is normal and your VPN client does not need to connect while on campus.

When you are off campus your device will show Disconnected until your device connects to the internet.

Connected

GlobalProtect Connected Icon

The GlobalProtect VPN is connected.

 

    Internal

    GlobalProtect Internal Icon

    The GlobalProtect VPN is connected to an on-campus network.

     

      Connection Failed

      GlobalProtect Failed Connection Icon

      A connection to GlobalProtect VPN has failed.

      Check to make sure your device is:

      • Connected to a Wi-fi network or wired connection
      • Able to reach a website such as https://its.uiowa.edu

      Contact the ITS Help Desk if you cannot connect after checking your device's Internet connection.

      Disconnected or Disabled

      GlobalProtect Disconnected Icon

      Check to make sure your device is:

      • Connected to a Wi-fi network or wired connection
      • Able to reach a website such as https://its.uiowa.edu

      There is no need to disable GlobalProtect VPN, but if it is disabled click the Enable button found in GlobalProtect VPN.

      Screenshot of Global Protect Disabled

      Contact the ITS Help Desk if you cannot connect after checking your device's Internet connection.

       

      Article number: 
      125751
      Last updated: 
      December 23, 2022
      Category: