The GlobalProtect Always On VPN Client (GlobalProtect VPN) will automatically detect if you are on or off campus and connect automatically when your device connects to the internet.
When your device is on campus the client will show Internal. This is normal and your VPN client does not need to connect while on campus.
When you are off campus your device will show Disconnected until your device connects to the internet.
Connected
The GlobalProtect VPN is connected.
Internal
The GlobalProtect VPN is connected to an on-campus network.
Connection Failed
A connection to GlobalProtect VPN has failed.
Check to make sure your device is:
- Connected to a Wi-fi network or wired connection
- Able to reach a website such as https://its.uiowa.edu
Contact the ITS Help Desk if you cannot connect after checking your device's Internet connection.
Disconnected or Disabled
Check to make sure your device is:
- Connected to a Wi-fi network or wired connection
- Able to reach a website such as https://its.uiowa.edu
There is no need to disable GlobalProtect VPN, but if it is disabled click the Enable button found in GlobalProtect VPN.
Contact the ITS Help Desk if you cannot connect after checking your device's Internet connection.