IT support staff may ask you to send a log file to troubleshoot issues with the GlobalProtect VPN.

To create the log file:

  1. Click the GlobalProtect icon in the taskbar. 
    GlobalProtect Icon
  2. Click the top-right three-line icon
    GlobalProtect three-lined icon
  3. Click Settings.
    GlobalProtect Menu
  4. Click the Troubleshooting tab and then the Collect Logs button.
    GlobalProtect settings window
  5. When the log file creation is complete click the Open Folder button.
    GlobalProtect Save Logs window
  6. Provide the file to your IT Support staff.
Article number: 
Last updated: 
March 22, 2023