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Frequently Asked Questions

Junk Email and Phishing

Everyone has received spam or phishing messages in their Inbox. Here are some ways to manage them and report them: How Do I Manage Junk Email and Spam How Do I Report a Phishing Scam or Spam Email
Service: 
Office 365: Email & Calendaring
Article number: 
126206
Last updated: 
January 6, 2023

Outlook Tips and Tricks Videos for Email and Calendar

Top 20 Microsoft Outlook Tips and Tricks // All the Outlook features you didn't know about! Top 25 Microsoft Outlook Calendar Tips and Tricks
Service: 
Office 365: Email & Calendaring
Article number: 
125951
Last updated: 
November 29, 2022

Frequently Asked Email Questions

Below is a list of frequently asked questions about Outlook and Office 365.
Service: 
Office 365: Email & Calendaring
Article number: 
125911
Last updated: 
November 16, 2022

Forwarding Your Office 365 Email

Office 365 has a feature that allows you to forward messages sent to your Office 365 account to a personal email account. If you are going to forward your email to another account, we recommend using this method as it doesn't rely on a third party...
Service: 
Office 365: Email & Calendaring
Article number: 
125731
Last updated: 
November 4, 2022

Enterprise Service Center (ESC) FAQ

Service: 
Enterprise Service Center (ESC)
Article number: 
124966
Last updated: 
September 13, 2022

Zoom Whiteboard

Zoom Whiteboard is Zoom's new whiteboarding experience. It offers many enhancements including cloud saving, persistent use, and many other features to allow you to brainstorm on a digital canvas. Please note: Zoom client version 5.10.3 minimum is...
Service: 
Zoom
Article number: 
124831
Last updated: 
June 1, 2022

Zoom and PowerPoint Presenting

Zoom allows you to share your PowerPoint presentation during a meeting. There are different steps depending on your monitor configuration (single or dual monitors). The instructions linked below include sharing your presentation while using a single...
Service: 
Zoom
Article number: 
124801
Last updated: 
May 19, 2022

Outlook Text Predictions When Composing Messages

The latest Outlook (Microsoft 365 for Win and Mac, OWA) update has added text predictions so when you are composing a message, it will suggest words or phrases to come next. You can choose to ignore the suggestions or press tab or right arrow key to...
Service: 
Office 365: Email & Calendaring
Article number: 
124396
Last updated: 
November 23, 2022

Inserting an Image in Your Massmail Request

To insert an image into your massmail request, you will need to do all of the steps below - not completing all steps will result in the image not being added. (Note: must be a .jpg or .png) Click Asset Manager Click Upload File Select the image and...
Service: 
Mass Mail
Article number: 
124376
Last updated: 
March 16, 2022

Co-managed Service FAQ

Service: 
Managed Application and Platform Level Services
Article number: 
123716
Last updated: 
December 22, 2021
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Information Technology Services (ITS)

2800 University Capitol Centre
Iowa City, IA 52242

Phone: 319-384-4357
Email: its-helpdesk@uiowa.edu
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