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Frequently Asked Questions

How can I create a new survey based on one of my existing surveys?

If you have a survey that you would like to use for multiple projects or for a similar project, you can do so by creating a new Qualtrics survey based on an existing survey. This will allow you to quickly create a survey with all of the questions...
Service: 
Qualtrics
Article number: 
127496
Last updated: 
July 31, 2023

Alertus Frequently Asked Questions (FAQs)

Service: 
Alertus
Article number: 
127481
Last updated: 
August 11, 2023

What attachments should I be using?

It is recommended to use .PDF attachments. eFax allows many attachments, but some email clients will block certain attachments .
Service: 
eFax
Article number: 
126966
Last updated: 
May 25, 2023

Can I send 1 fax to multiple recipients?

Yes, you can. In the TO: field type in the fax address ( number@fax.uiowa.edu ) for each recipient separated by a semi colon (;) Each recipient will only see their own number.
Service: 
eFax
Article number: 
126961
Last updated: 
May 25, 2023

Can I use the VPN service while traveling internationally?

The Cisco AnyConnect client can be used on personal and university-managed devices. See this support article for instructions on how to use this service. The GlobalProtect Always On VPN is not intended for use outside the United States. To request...
Service: 
Virtual Private Network (VPN)
Article number: 
126956
Last updated: 
May 24, 2023

GlobalProtect Always On VPN Client - How do I Collect GlobalProtect Logs?

IT support staff may ask you to send a log file to troubleshoot issues with the GlobalProtect VPN. To create the log file: Click the GlobalProtect icon in the taskbar. Click the top-right three-line icon . Click Settings. Click the Troubleshooting...
Service: 
Virtual Private Network (VPN)
Article number: 
126656
Last updated: 
March 22, 2023

Junk Email and Phishing

Everyone has received spam or phishing messages in their Inbox. Here are some ways to manage them and report them: How Do I Manage Junk Email and Spam How Do I Report a Phishing Scam or Spam Email
Service: 
Microsoft 365: Email & Calendaring
Article number: 
126206
Last updated: 
January 6, 2023

Outlook Tips and Tricks Videos for Email and Calendar

Top 20 Microsoft Outlook Tips and Tricks // All the Outlook features you didn't know about! Top 25 Microsoft Outlook Calendar Tips and Tricks
Service: 
Microsoft 365: Email & Calendaring
Article number: 
125951
Last updated: 
November 29, 2022

Frequently Asked Email Questions

Below is a list of frequently asked questions about Outlook and Microsoft 365.
Service: 
Microsoft 365: Email & Calendaring
Article number: 
125911
Last updated: 
September 19, 2023

Forwarding Your Microsoft 365 Email

Microsoft 365 has a feature that allows you to forward all of the new email messages sent to your Microsoft 365 account to an external email account. This only forwards new mail from your Inbox, not mail in subfolders. NOTE: If your Microsoft 365...
Service: 
Microsoft 365: Email & Calendaring
Article number: 
125731
Last updated: 
September 19, 2023
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Information Technology Services (ITS)

2800 University Capitol Centre
Iowa City, IA 52242

Phone: 319-384-4357
Email: its-helpdesk@uiowa.edu
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