Departments utilizing Extended Technical Support (ETS)

The following are lists of the Extended Technical Support (ETS) professionals and the areas they support:

 

Contact Information:

Team Leads:

Tippie College of Business

ETS Manager:  Jenifer Steil
Team Lead:  Griffin Idleman
Primary Technologists: Tim Barker, Ryan Kerns, Darrin S Thompson

Contact:  cba-stsg@uiowa.edu
Workgroup Supported:

  • College of Business

College of Dentistry

ETS Manager:  Jenifer Steil
Team Lead: Randy Woodruff
Primary Technologist: Wayne Kintz

Contact:  dentistry-helpdesk@uiowa.edu
Workgroup Supported:

  • College of Dentistry

College of Education

ETS Manager:  Jenifer Steil
Team Lead: Dan Maloy
Primary Technologists:  Dan Blakeslee, Justus Dewall
Contact:  etc-help@uiowa.edu

Workgroups Supported: 

  • College of Education, including Belin-Blank Center

College of Engineering

ETS Manager:  Jenifer Steil
Team Lead:  Dan Maloy

Contact:  engineering-help@uiowa.edu
Primary Technologist: Sarah Williams
Workgroups Supported: 

  • College of Engineering

Graduate College

ETS Manager:  Jenifer Steil
Team Leads:  Nick Carino-Marek, Griffin Idleman
Primary Technologists: Erik Billeci, Nick Carino-Marek, Mike Hendrickson, Griffin Idleman, Bryan Ringen, Terry Tharp

Contact:  grad-help@uiowa.edu

Workgroups Supported: 

  • Center for the Book - Terry Tharp (North Hall, Oakdale)
  • Dean's Office (GILH) - Terry Tharp
  • Informatics (IATL) - Peter Franke, Bryan Ringen (For Informatics: support provided by sending requests to chem-help@uiowa.edu)
  • Interdisciplinary Grad Programs (BB, MRC) - Erik Billeci, Bryan Ringen
  • International Writing Program (SHSE) - Terry Tharp
  • Planning and Public Affairs (JH) - Nick Carino-Marek
  • School of Library Science (SLIS, Main Library) - Mike Hendrickson
  • University of Iowa Press (100 Kuhl House) - Griffin Idleman
  • Virtual Wring University (Main Library) - Mike Hendrickson

College of Law

ETS Manager: Jenifer Steil
Team Lead: Randy Woodruff
Primary Technologists: Daniel Bermudez, Tyler McKenzie
Contact:  law-help@uiowa.edu

Workgroups Supported:

  • College of Law

College of Nursing

ETS Manager:  Jenifer Steil
Team Lead:  Trent Petersen
Primary Technologists:  Scott Sanders

Contact: con-it-help@uiowa.edu
Workgroups Supported:

  • College of Nursing

College of Pharmacy

ETS Manager:  Jenifer Steil
Team Lead:  Randy Woodruff
Primary Technologists: Alex Weber, Randy Woodruff

Contact: oneit-pharmacy@uiowa.edu (also, the help desk uses: pharmacy-helpdesk@uiowa.edu)
Workgroups Supported:

  • College of Pharmacy and UI Pharmaceuticals

College of Public Health

ETS Manager:  Jenifer Steil
Team Lead:  Randy Woodruff
Primary Technologists:  Donny Lyon, Ben Schroder, Adam Tatro

Contact: cph-support@uiowa.edu
Workgroups Supported: 

  • College of Public Health

College of Liberal Arts and Science

ETS Manager: Jenifer Steil
Team Leads: Nick Carino-Marek, Griffin Idleman, Trent Petersen, Randy Woodruff
Areas of Support: 

Adler Journalism Building

Primary Technologist: Mike Hendrickson (Griffin Idleman, Team Lead)

Contact: ajb-help@uiowa.edu
Workgroups Supported:

  • Cinematic Arts
  • Journalism & Mass Communication

Anthropology

Primary Technologist: Terry Tharp 
Contact: anthro-help@uiowa.edu
Workgroups Supported:

  • Anthropology

Art

Primary Technologists: John Hayes, Griffin Idleman (Griffin Idleman, Team Lead)
Contact: saah-help@uiowa.edu
Workgroups Supported:

  • School of Art & Art History
  • Art History (ABW)

BCSB

Primary Technologist: Mike Hendrickson (Griffin Idleman, Team Lead
Contact: bcsb-help@uiowa.edu
Workgroups Supported:

  • Cinematic Arts
  • Communication Studies
  • Production Unit

Biology

Primary Technologists:  Erik Billeci, Jordan Shebek (Trent Petersen, Team Lead)
Contact: biology-help@uiowa.edu
Workgroups Supported:

  • Biology

Chemistry

Primary Technologists: Michael Ciha, Peter Franke, Bryan Ringen (Nick Carino-Marek, Team Lead)
Contact: chem-help@uiowa.edu
Workgroups Supported:

  • Chemistry

Communication Sciences & Disorders

Primary Technologists: Cicely Gunnison (Randy Woodruff, Team Lead)
Contact: csd-help@uiowa.edu
Workgroups Supported:

  • Communication Sciences & Disorders

Creative Writing

Primary Technologist: Terry Tharp (Nick Carino-Marek, Team Lead)
Contact: cw-help@uiowa.edu
Workgroups Supported:

  • Creative Writing (Writer's Workshop)

Dean's Office

Primary Technologists: Liz Montag (Nick Carino-Marek, Team Lead)
Contact: laa-help@uiowa.edu
Workgroups Supported:

  • Dean's Office (Liberal Arts Administration)

Earth Sciences

Primary Technologists: Liz Montag (Nick Carino-Marek, Team Lead)
Contact: earth-help@uiowa.edu
Workgroups Supported:

  • Earth & Environmental Sciences
  • Geographical & Sustainability Science

EPB

Primary Technologist:  Philip Haworth (Nick Carino-Marek, Team Lead)
Contact: epb-help@uiowa.edu
Workgroups Supported:

  • English
  • Philosophy
  • Rhetoric

ESL

Primary Technologist: Liz Montag (Nick Carino-Marek, Team Lead)
Contact: esl-help@uiowa.edu
Workgroups Supported:

  • ESL

Health & Human Physiology

Primary Technologist: Bryan Ringen (Nick Carino-Marek, Team Lead)
Contact: hhp-help@uiowa.edu
Workgroups Supported:

  • Health & Human Physiology

History

Primary Technologist: Peter Franke (Nick Carino-Marek, Team Lead)
Contact: history-help@uiowa.edu
Workgroups Supported:

  • History

Jefferson Building - CLAS departments

Primary Technologist:   Philip Haworth (Nick Carino-Marek, Team Lead) 

Contact: jb-help@uiowa.edu
Workgroups Supported:

  • African American Studies
  • American Studies
  • Classics
  • Gender, Women's & Sexuality Studies

Languages

Primary Technologist: Emily Pelikan (Nick Carino-Marek, Team Lead)

Contact: dwllc-help@uiowa.edu

Workgroups Supported:

  • Division of Literatures, Languages, & Cultures (DWLLC)
  • American Sign Language
  • Asian Languages & Literatures
  • French & Italian
  • German
  • Language Media Center
  • Linguistics
  • Spanish & Portuguese
  • Division of Interdisciplinary Programs (DIP) 

Math Sciences

Primary Technologist: Brian Bacher (Nick Carino-Marek, Team Lead)
Contact: divms-help@uiowa.edu
Workgroups Supported:

  • Division of Mathematical Sciences
  • Computer Science
  • Mathematics
  • Statistics & Actuarial Sciences

Performing Arts

Primary Technologists: John Winget, Griffin Idleman (Team Lead, Griffin Idleman)
Contact: dpa-help@uiowa.edu
Workgroups Supported:

  • Division of Performing Arts (DPA)
  • Dance
  • Music
  • Theatre

Physics & Astronomy

Primary Technologists: Ryan Hallock, Tim Lissovsky (Trent Petersen, Team Lead)
Contact: physics-help@uiowa.edu
Workgroups Supported:

  • Physics & Astronomy

Political Science

Primary Technologist: Brian Bacher (Nick Carino-Marek, Team Lead)
Contact: polisci-help@uiowa.edu
Workgroups Supported:

  • Political Science

Psychological & Brain Sciences

Primary Technologist: Trent Petersen 
Contact: pbs-help@uiowa.edu
Workgroups Supported:

  • Psychological & Brain Sciences

Religious Studies

Primary Technologists: Bryan Ringen (Nick Carino-Marek, Team Lead)
Contact: religion-help@uiowa.edu
Workgroups Supported:

  • Religious Studies

Social Work

Primary Technologist: Bryan Ringen, Michael Ciha (Nick Carino-Marek, Team Lead)
Contact: socialwork-tech@uiowa.edu
Workgroups Supported:

  • Social Work
  • Social Work/NRC/Iowa Consortium of Substance Abuse (Oakdale)

Sociology

Primary Technologists: Terry Tharp (Nick Carino-Marek, Team Lead)
Contact: sociology-help@uiowa.edu
Workgroups Supported:

  • Sociology

 

University College / Distance and Online Education

ETS Manager: Shawn Potter
Team Lead: Eric Grimes
Primary Technologist: Amir Bozorgzadeh
Contact: doe-help@uiowa.edu.
Workgroup Supported:

  • Academic Support & Retention
  • Aerospace Studies (Air Force ROTC)
  • Debate
  • Distance and Online Education
  • General University College
  • Honors 
  • IVETS (Veterans)
  • Military Science (Army ROTC)
  • Orientation Service

Contact Information:

Team Leads:

President & Provost Office Support

ETS Manager:  Shawn Potter
Team Lead:  Ben Held
Primary Technologists: Benjamin Held, Eric Schnedler
Contact: tech-help@uiowa.edu
Workgroups Supported:

  • UI Stanley Museum of Art
  • Division of Diversity, Equity, and Inclusion
  • Center for Diversity and Enrichment
  • Office of Institutional Equity
  • Trio/Upward Bound
  • Faculty Senate
  • General Counsel's Office
  • Office of the Ombudsperson
  • Office of Outreach and Engagement
  • Office of the President
  • Office of the Provost
  • State Historical Society
  • Pentacrest Museums  (The Old Capitol Museum and The Museum of Natural History)

International Programs Support

ETS Manager: Shawn Potter
Team Lead: Eric Grimes
Primary Technologist: Amir Bozorgzadeh
Contact: ip-technical@uiowa.edu
Workgroup Supported:

  • International Programs

Vice President for Research & Economic Development Support

ETS Manager: Shawn Potter
Team Lead: Eric Grimes
Primary Technologists: Eric Grimes, Alan Watt, Michael (Kirby) Kirby
Contact: vpr-help@uiowa.edu
Workgroups Supported:

  • Division of Sponsored Programs (DSP)
  • Environmental Health and Safety (EHS)
  • Human Subjects Institutional Review Board Office (HSO)
  • Iowa Centers for Enterprise (ICE)
  • Office of Animal Resources (OAR)
  • Office of the Vice President for Research (VPR)
  • Research Information Systems (RIS)
  • Research Services Administration and the Conflict of Interest Office (RSA/COI)
  • The Small Business Development Corporation (SBDC)
  • University of Iowa Research Foundation (UIRF)
  • High Resolution Mass Spectrometry Facility
  • Office of the State Archaeologist (OSA)
  • Center for Biocatalysis and Bioprocessing

Information Technology Services Support

ETS Manager: Shawn Potter
Team Lead: Eric Grimes
Primary Technologists: Mike Jenn, Amir Bozorgzadeh, Chris Clough
Contact: its-techservices@uiowa.edu
Workgroup Supported:

  • Information Technology Services (ITS)

Division of Student Life Support

ETS Manager: Shawn Potter
Team Lead: Chris Clough
Primary Technologists: Robert Morris, Chris Clough, Kote Batonisashvili, Terra Olson
Contact: dsl-help@uiowa.edu
Workgroups Supported:

  • Office of the Vice President for Student Life
  • Office of the Dean of Students
  • Women's Resource Action Center
  • Rape Victims Advocacy Program (RVAP)
  • Student Disability Services
  • University Counseling Service
  • IMU
  • Student Activities (SA)
  • Student Organizations (SO)

Academic Advising, Career Center, Honors & Obermann Support

ETS Manager: Shawn Potter
Team Lead: Ben Held
Primary Technologist: Hunter Gott
Contact: pac-help@uiowa.edu
Workgroups Supported:

  • Academic Advising Center
  • Career Center
  • Honors
  • Obermann Center

Office of Strategic Communications (OSC)

ETS Manager: Shawn Potter
Team Lead: Ben Held
Primary Technologist: Ben Held, Eric Schnedler
Contact: osc-help@uiowa.edu
Workgroup Supported:

  • External Relations
  • Economic Development and Innovation
  • BioVentures Center (BVC)
  • Office of Strategic Communications
  • Governmental Relations
  • ProtoStudios
  • Merge
     

Hancher Support

ETS Manager: Shawn Potter
Team Lead: Ben Held
Primary Technologist: Adam Burden
Contact: hancher-help@uiowa.edu
Workgroup Supported:

  • Hancher Auditorium, Showcase, Box Office

Registrar, Admissions, OSFA Support

ETS Manager: Shawn Potter
Team Lead: Ben Held
Primary Technologist: Adam Burden
Contact: raf-help@uiowa.edu
Workgroups Supported:

  • Office of the Registrar
  • Admissions Office
  • Office of Student Financial Aid

(IMFO) Information Management/Finance and Operations Support

ETS Manager: Shawn Potter
Team Lead: Ben Held
Primary Technologist: Kayla Burnett, Kimberly Keister
Contact: fo-help@uiowa.edu
Workgroups Supported:

  • Accounting and Financial Reporting
  • Business Office
  • Financial management and Budget
  • Grant Accounting
  • Controller
  • ID Card Office
  • Treasury Operations
  • Office of the Vice President for Finance
  • Business Manager
  • Benefits
  • Compensation and Classification
  • Employee Labor and Relations
  • Employment Services
  • Human Resources Administration
  • Information Management
  • Immigration
  • Organizational Effectiveness
  • Payroll
  • Wellness
  • University Billing Office
  • Capital Assets Management
  • Staff Council
  • State Auditor
  • Risk Management

Housing and Dining Support

ETS Manager: Shawn Potter
Team Lead: Chris Clough
Primary Technologists: Robert Morris, Chris Clough, Kote Batonisashvili, Terra Olson
Contact: dsl-help@uiowa.edu
Workgroups Supported:

  • University Housing and Dining Administration
  • University Dining (Banquets, Catering, Campus Dining Operations, C Stores, Campus Dining Admin, Burge Food Service, Hillcrest Food Service, Retail Operations)
  • Residence Education
  • UH&D Facilities and Operations
  • Hawkeye Dr. Apartments
  • Contracts and Assignments

 

University Libraries

ETS Manager: Shawn Potter
Team Lead: Dan Maloy
Primary Technologists: Eric Higgins-Freese, Will T Brown
Contact: lib-help@uiowa.edu
Workgroups Supported:

  • Main Library - LIB
  • Hardin Library for the Health Sciences - HLHS
  • Sciences Library – 104A SL
  • Engineering Library – 2001 SC
  • Art Library – 235 ABW
  • Business Library – C320 PBB
  • Music Library – 1451C VOX
  • IRA – Independence Road Annex

Rec Services

ETS Manager: Shawn Potter
Team Lead: Chris Clough
Primary Technologist: Chris Clough, Kote Batonisashvilli, Terra Olson
Contact: rec-help@uiowa.edu
Workgroups Supported:

  • Campus Recreation Wellness Center (CRWC)
  • Field House (FH)
  • Halsey Hall (HH - Fitness East)
  • Hawkeye Tennis and Recreation Complex (HTRC)
  • Macbride Nature Recreation Area (MNRA)
  • Hawkeye Recreation Fields (HRF)
  • Outdoor Rental Center (ORC)
  • Beckwith Boathouse (BBH)
  • Hawkeye Softball Complex (HSC)

Business Services

ETS Manager:  Shawn Potter
Team Lead:  Eric Grimes
Primary Technologist: Jodi Scholl
Contact: fbis-help@uiowa.edu
Workgroups Supported:

  • Accounts Payable - 202 PCO
  • Central Receiving - 183 MBSB
  • Laundry Services - 2000 Cross Park Road
  • General Stores - 183 MBSB
  • Mailing Services - 178 MBSB
  • Printing Services - 100 MBSB
  • Parking and Transportation - 120 N Madison St (IMU Parking Ramp)
  • Purchasing - 202 PCO
  • Risk Management - 430 PCO
  • Surplus - 178 MBSB
  • Travel - 202 PCO
  • University Shared Services 

Facilities Management

ETS Manager:  Shawn Potter
Team Lead:  Daniel Maloy
Primary Technologist: Laura Young, Greg Saunders, Daniel Maloy
Contact: fm-help@uiowa.edu
Workgroups Supported:

  • Facilities Management

State Hygienic Lab at the University of Iowa (SHLI)

ETS Manager:  Shawn Potter
Team Lead:  Chris Clough
Primary Technologist: Jon Yates (Oakdale), John Schlenker (Ankeny Labs), Chris Lewis (Ankeny Labs)
Contact: Oakdale-help@uiowa.edu
Workgroups Supported:

  • SHLI

Public Policy Center (PPC) and Iowa Social Science Resource Center (ISRC)

ETS Manager:  Shawn Potter
Team Lead:  Eric Grimes
Primary Technologist: Eric Grimes (ISRC), Alan Watt (ISRC), Michael Kirby (ISRC), Chris Clough (PPC)
Contact: ppc-help@uiowa.edu
Workgroups Supported:

  • Public Policy Center
  • Iowa Social Science Resource Center (ISRC)
Article number: 
2697
Last updated: 
March 20, 2023
Service: 
Extended Technical Support
Category: 
General Support Information