The following is a list of the Extended Technical Support professionals and the areas they support:

 

Contact Information:

jenifer-steil@uiowa.edu

Team Leads:

nicholas-carino-marek@uiowa.edu

andrew-evans@uiowa.edu

melissa-lawrence@uiowa.edu

nicole-mier@uiowa.edu

trent-petersen@uiowa.edu

 

 

 

Tippie College of Business
ETS Manager:  Jenifer Steil
Team Lead:  Trent Petersen
Primary Technologists: Nguyen M Huynh, Darrin S Thompson

Contact:  cba-stsg@uiowa.edu
Workgroup Supported:
•    
College of Business

 

College of Dentistry
ETS Manager:  Jenifer Steil
Team Lead: Melissa Lawrence
Primary Technologist: Corey Lund

Contact:  dentistry-helpdesk@uiowa.edu
Workgroup Supported:

•    College of Dentistry

 

College of Education
ETS Manager:  Jenifer Steil
Team Lead:  Nicole Mier
Primary Technologists: Justus Dewall, Wayne Kintz
Contact:  etc-help@uiowa.edu

Workgroups Supported: 
•    College of Education

 

College of Engineering
ETS Manager:  Jenifer Steil
Team Lead:  Nicole Mier

Contact:  consultant@engineering.uiowa.edu
Primary Technologist: Sarah Williams
Workgroups Supported: 
•    College of Engineering

 

Graduate College
ETS Manager:  Jenifer Steil
Team Leads:  Nick Carino-Marek, Andy Evans, Nicole Mier
Primary Technologists: Nick Carino-Marek, Mike Hendrickson, Griffin Idleman, Bob Irwin,Terry Tharp, Kris Thompson, Trevor Timperley, Josh Johnson

Contact:  grad-it@uiowa.edu
Workgroups Supported: 
•       Center for the Book - Terry Tharp (North Hall, Oakdale)
•       Dean's Office (GILH) - Terry Tharp
•       Interdisciplinary Grad Programs (BB, MRC) - Trevor Timperley, Josh Johnson
•       International Writing Program (SHSE) - Bob Irwin
•       School of Library Science (SLIS) - Mike Hendrickson
•       University of Iowa Press - Griffin Idleman

 

College of Law
ETS Manager: Jenifer Steil
Team Lead: Nicole Mier
Primary Technologist: Nicole Mier
Contact:  law-help@uiowa.edu

Workgroups Supported:
•    College of Law

 

College of Nursing
ETS Manager:  Jenifer Steil
Team Lead:  Trent Petersen
Primary Technologists: Justin Pooley, Scott Shaw

Contact: con-it-help@uiowa.edu
Workgroups Supported:
•    
College of Nursing

 

College of Pharmacy
ETS Manager:  Jenifer Steil
Team Lead:  Melissa Lawrence
Primary Technologist: Melissa Lawrence

Contact: oneit-pharmacy@uiowa.edu (also, the help desk uses: pharmacy-helpdesk@uiowa.edu)
Workgroups Supported:
•    
College of Pharmacy

 

College of Public Health
ETS Manager:  
Jenifer Steil
Team Lead:  Melissa Lawrence
Primary Technologists: Ben Schroder, Ruxton Smith, Adam Tatro

Contact: cph-support@uiowa.edu
Workgroups Supported: 
•    College of Public Health

 

College of Liberal Arts and Science
ETS Manager: Jenifer Steil
Team Leads: Nick Carino-Marek, Andrew Evans, Nicole Mier
Areas of Support: 

Adler Journalism Building
Primary Technologist: Mike Hendrickson (Andy Evans, Team Lead)
Contact: 
ajb-help@uiowa.edu
Workgroups Supported:
•    Cinematic Arts
•    Journalism & Mass Communication

Anthropology
Primary Technologist: 
Terry Tharp (Nicole Mier, Team Lead)
Contact: anthro-help@uiowa.edu
Workgroups Supported:
•    Anthropology

Art
Primary Technologists: 
Andrew Evans, Griffin Idleman (Andy Evans, Team Lead)
Contact: saah-help@uiowa.edu
Workgroups Supported:
•    School of Art & Art History
•    Art History (ABW)

BCSB
Primary Technologist: 
Mike Hendrickson (Andy Evans, Team Lead)
Contact: bcsb-help@uiowa.edu
Workgroups Supported:
•   Cinematic Arts
•   Communication Studies
•   Production Unit

Biology
Primary Technologists: Trevor Timperley, Spencer Wikert (Andy Evans, Team Lead)
Contact: biology-help@uiowa.edu
Workgroups Supported:
•   Biology

Chemistry
Primary Technologists: Michael Ciha, Peter Franke, Bryan Ringen (Nick Carino-Marek, Team Lead)
Contact: chem-help@uiowa.edu
Workgroups Supported:
•   Chemistry
•   Optical Sciences & Technology Center (OSTC)

Communication Sciences
Primary Technologists: Josh Johnson (Nicole Mier, Team Lead)
Contact: csd-help@uiowa.edu
Workgroups Supported:
•   Communication Sciences & Disorders

Creative Writing
Primary Technologist: Bob Irwin (Nick Carino-Marek, Team Lead)
Contact: cw-help@uiowa.edu
Workgroups Supported:
•   Creative Writing (Writer's Workshop)

Dean's Office
Primary Technologists: Matt Swanson (Nick Carino-Marek, Team Lead)
Contact: laa-help@uiowa.edu
Workgroups Supported:
•   Dean's Office (Liberal Arts Administration)
•   Division of Interdisciplinary Programs (DIP)

Earth Sciences
Primary Technologists: Nick Carino-Marek
Contact: earth-help@uiowa.edu
Workgroups Supported:
•   Earth & Environmental Sciences
•   Geographical & Sustainability Science

EPB
Primary Technologist: Dianne Jones (Nicole Mier, Team Lead)
Contact: epb-help@uiowa.edu
Workgroups Supported:
•   English
•   Philosophy
•   Rhetoric

ESL
Primary Technologist: Ahmed Hassanein (Nick Carino-Marek, Team Lead)
Contact: esl-help@uiowa.edu
Workgroups Supported:
•   ESL

Health & Human Physiology
Primary Technologist: Bryan Ringen (Nick Carino-Marek, Team Lead)
Contact: hhp-help@uiowa.edu
Workgroups Supported:
•   Health & Human Physiology

History
Primary Technologist: Peter Franke (Nick Carino-Marek, Team Lead)
Contact: history-help@uiowa.edu
Workgroups Supported:
•   History

Jefferson Building - CLAS departments
Primary Technologist: Bob Irwin (Nick Carino-Marek, Team Lead)
Contact: jb-help@uiowa.edu
Workgroups Supported:
•   African American Studies
•   American Studies
•   Classics
•   Gender, Women's & Sexuality Studies

Languages

Primary Technologist: Matthew Swanson (Nick Carino-Marek, Team Lead)

Contact: dwllc-help@uiowa.edu

Workgroups Supported:

  • Division of Literatures, Languages, & Cultures (DWLLC)
  • American Sign Language
  • Asian Languages & Literatures
  • French & Italian
  • German
  • Language Media Center
  • Linguistics
  • Spanish & Portuguese

Math Sciences
Primary Technologist: Brian Bacher (Nick Carino-Marek, Team Lead)
Contact: divms-help@uiowa.edu
Workgroups Supported:
•   Division of Mathematical Sciences
•   Computer Science
•   Mathematics
•   Statistics & Actuarial Sciences

Performing Arts
Primary Technologists: John Winget, Griffin Idleman (Team Lead, Andy Evans)
Contact: dpa-help@uiowa.edu
Workgroups Supported:
•   Division of Performing Arts (DPA)
•   Dance
•   Music
•   Theatre

Physics & Astronomy
Primary Technologists: Kris Thompson, Spencer Wikert (Andy Evans, Team Lead)
Contact: physics-help@uiowa.edu
Workgroups Supported:
•   Physics & Astronomy

Political Science
Primary Technologist: Bob Irwin (Team Lead, Nick Carino-Marek)
Contact: polisci-help@uiowa.edu
Workgroups Supported:
•   Political Science

Psychological & Brain Sciences
Primary Technologist: Trent Petersen (Nick Carino-Marek, Team Lead)
Contact: pbs-help@uiowa.edu
Workgroups Supported:
•   Psychological & Brain Sciences

Religious Studies
Primary Technologists: Bryan Ringen (Nick Carino-Marek, Team Lead)
Contact: religion-help@uiowa.edu
Workgroups Supported:
•   Religious Studies

Social Work
Primary Technologist: Terry Tharp (Nicole Mier, Team Lead)
Contact: socialwork-help@uiowa.edu
Workgroups Supported:
•   Social Work
•   Social Work/NRC (Oakdale)

Sociology
Primary Technologists: Ahmed Hassanein (Nick Carino-Marek, Team Lead)
Contact: sociology-help@uiowa.edu
Workgroups Supported:
•   Sociology

 

 

Contact Information:

shawn-potter@uiowa.edu

christopher-clough@uiowa.edu

eric-grimes@uiowa.edu

benjamin-held@uiowa.edu

daniel-maloy@uiowa.edu

 

 

Presidents & Provost's Office Support
ETS Manager:  Shawn Potter
Team Lead:  Ben Held
Primary Technologists: Benjamin Held, Eric Schnedler
Contact: tech-help@uiowa.edu

Workgroups Supported:

•    Aerospace Studies (Airforce ROTC) 
•    Art Museum
•    Center for Diversity and Enrichment
•    Chief Diversity Office
•    Debate
•    Digital Studio for Public Humanities
•    Equal Opportunity and Diversity
•    Faculty Senate
•    General Counsel's Office
•    General University College
•    Governmental Relations
•    Military Science (Army ROTC)
•    Office of the Ombudsperson
•    Office of Outreach and Engagement
•    Office of the President
•    Office of the Provost
•    State Historical Society
•    Trio/Upward Bound
•    Office of the Vice President for Efficiency

International Programs Support
ETS Manager: Shawn Potter
Team Lead: Chris Clough
Primary Technologist: Amir Bozorgzadeh
Contact: ip-technical@uiowa.edu
Workgroup Supported:
•    International Programs

Vice President for Research & Economic Development Support
ETS Manager: 
Shawn Potter
Team Lead: Chris Clough
Primary Technologists: Ike Lewis, Chris Clough
Contact: vpr-help@uiowa.edu

Workgroups Supported:

•    Division of Sponsored Programs (DSP)
•    Environmental Health and Safety (EHS)
•    Human Subjects Institutional Review Board Office (HSO)
•    Iowa Centers for Enterprise (ICE)
•    Office of Animal Resources (OAR)
•    Office of the Vice President for Research (VPR)
•    Pentacrest Museums (The Old Capitol Museum and The Museum of Natural History)
•    Research Information Systems (RIS)
•    Research Services Administration and the Conflict of Interest Office (RSA/COI)
•    The Small Business Development Corporation (SBDC)
•    Technology Innovation Center (TIC)
•    University of Iowa Research Foundation (UIRF)
•    High Resolution Mass Spectrometry Facility
•    Center for Biocatalysis and Bioprocessing
•    Office of the State Archaeologist (OSA)
•    BioVentures Center (BVC)

Information Technology Services Support
ETS Manager: 
Shawn Potter
Team Lead: Chris Clough
Primary Technologists: Mike Jenn, Amir Bozorgzadeh, Chris Clough
Contact: its-techservices@uiowa.edu
Workgroup Supported:
•    Information Technology Services (ITS)

Division of Student Life Support
ETS Manager: Shawn Potter
Team Lead: Eric Grimes
Primary Technologists: Eric Grimes, Gina Swift
Contact: dsl-help@uiowa.edu
Workgroups Supported:
•    Office of the Vice President for Student Life
•    Office of the Dean of Students
•    Women's Resource Action Center
•    Rape Victims Advocacy Program (RVAP)
•    Office of the Sexual Misconduct Response Coordinator
•    Student Disability Services
•    University Counseling Service
•    IMU
•    Student Activities (SA)
•    Student Organizations (SO)

Academic Advising, Career Center, Honors & Obermann Support
ETS Manager: 
Shawn Potter
Team Lead: Ben Held
Primary Technologist: Hunter Gott
Contact: pac-help@uiowa.edu
Workgroups Supported:
•    Academic Advising Center
•    Career Center
•    Honors
•    Obermann Center

Office of Strategic Communications (OSC)
ETS Manager: 
Shawn Potter
Team Lead: Ben Held
Primary Technologist: Adam Burden
Contact: osc-help@uiowa.edu
Workgroup Supported:
•    Office of Strategic Communications (UCM and UITV)

Hancher Support
ETS Manager: 
Shawn Potter
Team Lead: Ben Held
Primary Technologist: Adam Burden
Contact: hancher-help@uiowa.edu
Workgroup Supported:
•    Hancher Auditorium, Showcase, Box Office

 

Registrar, Admissions, OSFA Support

ETS Manager: Shawn Potter
Team Lead: Ben Held
Primary Technologist: Adam Burden
Contact: raf-help@uiowa.edu
Workgroups Supported:
•    Office of the Registrar
•    Admissions Office
•    Office of Student Financial Aid

(IMFO) Information Management/Finance and Operations Support
ETS Manager: 
Shawn Potter
Team Lead: Ben Held
Primary Technologist: Andy Taylor, Kimberly Keister
Contact: fo-help@uiowa.edu
Workgroups Supported:
•    Accounting and Financial Reporting
•    Business Office
•    Financial management and Budget
•    Grant Accounting
•    Controller
•    ID Card Office
•    Treasury Operations
•    Office of the Vice President for Finance
•    Business Manager
•    Benefits
•    Compensation and Classification
•    Employee Labor and Relations
•    Employment Services
•    Human Resources Administration
•    Information Management
•    Immigration
•    Organizational Effectiveness
•    Payroll
•    Wellness
•    University Billing Office
•    Capital Assets Management
•    Staff Council
•    State Auditor
•    Risk Management

Housing and Dining Support
ETS Manager: 
Shawn Potter
Team Lead: Eric Grimes
Primary Technologists: Robert Morris, Eric Grimes
Contact: hsg-help@uiowa.edu
Workgroups Supported:
•    University Housing and Dining Administration
•    University Dining (Banquets, Catering, Campus Dining Operations, C Stores, Campus Dining Admin, Burge Food Service, Hillcrest Food Service, Retail Operations)
•    Residence Education
•    UH&D Facilities and Operations
•    Hawkeye Dr. Apartments
•    Contracts and Assignments

Division of Continuing Education
ETS Manager: 
Shawn Potter
Team Lead: Chris Clough
Primary Technologist: Amir Bozorgzadeh
Contact: dce-help@uiowa.edu
Workgroup Supported:
•    Division of Continuing Education (DCE)

University Libraries
ETS Manager: Shawn Potter
Team Lead: Chris Clough
Primary Technologists: Eric Higgins-Freese, Will T Brown
Contact: lib-help@uiowa.edu
Workgroups Supported:
•    Main Library - LIB
•    Hardin Library for the Health Sciences - HLHS
•    Sciences Library – 104A SL
•    Engineering Library – 2001 SC
•    Art Library – 235 ABW
•    Business Library – C320 PBB
•    Music Library – 1451C VOX
•    IRA – Independence Road Annex

Rec Services
ETS Manager: 
Shawn Potter
Team Lead: Eric Grimes
Primary Technologist: Lawrence Avant
Contact: rec-help@uiowa.edu
Workgroups Supported:
•    Campus Recreation Wellness Center (CRWC)
•    Field House (FH)
•    Halsey Hall (HH - Fitness East)
•    Hawkeye Tennis and Recreation Complex (HTRC)
•    Macbride Nature Recreation Area (MNRA)
•    Hawkeye Recreation Fields (HRF)
•    Outdoor Rental Center (ORC)
•    Beckwith Boathouse (BBH)
•    Hawkeye Softball Complex (HSC)

Business Services
ETS Manager:  Shawn Potter
Team Lead:  Chris Clough
Primary Technologist: Jodi Scholl
Contact: fbis-help@uiowa.edu
Workgroups Supported:
•    Accounts Payable - 202 PCO
•    Central Receiving - 183 MBSB
•    Laundry Services - 2000 Cross Park Road
•    General Stores - 183 MBSB
•    Mailing Services - 178 MBSB
•    Printing Services - 100 MBSB
•    Parking and Transportation - 120 N Madison St (IMU Parking Ramp)
•    Purchasing - 202 PCO
•    Risk Management - 430 PCO
•    Surplus - 178 MBSB
•    Travel - 202 PCO
•    University Shared Services 

Facilities Management
ETS Manager:  Shawn Potter
Team Lead:  Daniel Maloy
Primary Technologist: Jon Liles, Greg Saunders, Daniel Maloy, Brendall Krueger
Contact: fm-help@uiowa.edu
Workgroups Supported:
•    
Facilities Management

State Hygienic Lab at the University of Iowa (SHLI)
ETS Manager:  Shawn Potter
Team Lead:  Eric Grimes
Primary Technologist: Bryan Monserud
Contact: Oakdale-help@uiowa.edu
Workgroups Supported:
•    
SHLI

Public Policy Center (PPC) and Iowa Social Science Resource Center (ISRC)
ETS Manager:  Shawn Potter
Team Lead:  Ben Held
Primary Technologist: Lawrence Avant (PPC), Melissa Lawrence (ISRC), Chris Clough (ISRC)
Contact: ppc-help@uiowa.edu
Workgroups Supported:
•    Public Policy Center
•    Iowa Social Science Resource Center (ISRC)

 

Article number: 
2697
Last updated: 
October 18, 2018