The following is a list of the Extended Technical Support professionals and the areas they support:
Contact Information:
Team Leads:
nicholas-carino-marek@uiowa.edu
Tippie College of Business
ETS Manager: Jenifer Steil
Team Lead: Trent Petersen
Primary Technologists: Tim Barker, Ryan Kerns, Darrin S Thompson
Contact: cba-stsg@uiowa.edu
Workgroup Supported:
• College of Business
College of Dentistry
ETS Manager: Jenifer Steil
Team Lead: Corey Lund
Primary Technologist: Corey Lund
Contact: dentistry-helpdesk@uiowa.edu
Workgroup Supported:
• College of Dentistry
College of Education
ETS Manager: Jenifer Steil
Team Lead: Corey Lund
Primary Technologists: Justus Dewall, Wayne Kintz
Contact: etc-help@uiowa.edu
Workgroups Supported:
• College of Education, including Belin-Blank Center
College of Engineering
ETS Manager: Jenifer Steil
Team Lead: Melissa Lawrence
Contact: engineering-help@uiowa.edu
Primary Technologist: Sarah Williams
Workgroups Supported:
• College of Engineering
Graduate College
ETS Manager: Jenifer Steil
Team Leads: Nick Carino-Marek, Andy Evans, Corey Lund
Primary Technologists: Nick Carino-Marek, Mike Hendrickson, Griffin Idleman, Josh Johnson, Matt Swanson, Terry Tharp, Kris Thompson, Trevor Timperley
Contact: grad-it@uiowa.edu
Workgroups Supported:
• Center for the Book - Terry Tharp (North Hall, Oakdale)
• Dean's Office (GILH) - Matt Swanson
• Interdisciplinary Grad Programs (BB, MRC) - Trevor Timperley, Josh Johnson
• International Writing Program (SHSE) - Terry Tharp
• School of Library Science (SLIS) - Mike Hendrickson
• University of Iowa Press - Griffin Idleman
College of Law
ETS Manager: Jenifer Steil
Team Lead: Melissa Lawrence
Primary Technologist: David Henson
Contact: law-help@uiowa.edu
Workgroups Supported:
• College of Law
College of Nursing
ETS Manager: Jenifer Steil
Team Lead: Trent Petersen
Primary Technologists: Shehzad Gill, Scott Shaw
Contact: con-it-help@uiowa.edu
Workgroups Supported:
• College of Nursing
College of Pharmacy
ETS Manager: Jenifer Steil
Team Lead: Melissa Lawrence
Primary Technologist: Melissa Lawrence
Contact: oneit-pharmacy@uiowa.edu (also, the help desk uses: pharmacy-helpdesk@uiowa.edu)
Workgroups Supported:
• College of Pharmacy
College of Public Health
ETS Manager: Jenifer Steil
Team Lead: Melissa Lawrence
Primary Technologists: Donny Lyon, Ben Schroder, Adam Tatro
Contact: cph-support@uiowa.edu
Workgroups Supported:
• College of Public Health
College of Liberal Arts and Science
ETS Manager: Jenifer Steil
Team Leads: Nick Carino-Marek, Andrew Evans, Melissa Lawrence, Corey Lund, Trent Petersen
Areas of Support:
Adler Journalism Building
Primary Technologist: Mike Hendrickson (Andy Evans, Team Lead)
Contact: ajb-help@uiowa.edu
Workgroups Supported:
• Cinematic Arts
• Journalism & Mass Communication
Anthropology
Primary Technologist: Terry Tharp (Corey Lund, Team Lead)
Contact: anthro-help@uiowa.edu
Workgroups Supported:
• Anthropology
Art
Primary Technologists: Andrew Evans, Griffin Idleman (Andy Evans, Team Lead)
Contact: saah-help@uiowa.edu
Workgroups Supported:
• School of Art & Art History
• Art History (ABW)
BCSB
Primary Technologist: Mike Hendrickson (Andy Evans, Team Lead)
Contact: bcsb-help@uiowa.edu
Workgroups Supported:
• Cinematic Arts
• Communication Studies
• Production Unit
Biology
Primary Technologists: Kris Thompson, Trevor Timperley, Spencer Wikert (Andy Evans, Team Lead)
Contact: biology-help@uiowa.edu
Workgroups Supported:
• Biology
Chemistry
Primary Technologists: Michael Ciha, Peter Franke, Bryan Ringen (Nick Carino-Marek, Team Lead)
Contact: chem-help@uiowa.edu
Workgroups Supported:
• Chemistry
Communication Sciences
Primary Technologists: Josh Johnson (Corey Lund, Team Lead)
Contact: csd-help@uiowa.edu
Workgroups Supported:
• Communication Sciences & Disorders
Creative Writing
Primary Technologist: Terry Tharp (Corey Lund, Team Lead)
Contact: cw-help@uiowa.edu
Workgroups Supported:
• Creative Writing (Writer's Workshop)
Dean's Office
Primary Technologists: Matt Swanson (Nick Carino-Marek, Team Lead)
Contact: laa-help@uiowa.edu
Workgroups Supported:
• Dean's Office (Liberal Arts Administration)
• Division of Interdisciplinary Programs (DIP)
Earth Sciences
Primary Technologists: Nick Carino-Marek
Contact: earth-help@uiowa.edu
Workgroups Supported:
• Earth & Environmental Sciences
• Geographical & Sustainability Science
EPB
Primary Technologist: Dianne Jones (Nick Carino-Marek, Team Lead)
Contact: epb-help@uiowa.edu
Workgroups Supported:
• English
• Philosophy
• Rhetoric
ESL
Primary Technologist: Ahmed Hassanein (Nick Carino-Marek, Team Lead)
Contact: esl-help@uiowa.edu
Workgroups Supported:
• ESL
Health & Human Physiology
Primary Technologist: Bryan Ringen (Nick Carino-Marek, Team Lead)
Contact: hhp-help@uiowa.edu
Workgroups Supported:
• Health & Human Physiology
History
Primary Technologist: Peter Franke (Nick Carino-Marek, Team Lead)
Contact: history-help@uiowa.edu
Workgroups Supported:
• History
Jefferson Building - CLAS departments
Primary Technologist: Erik Billeci (Nick Carino-Marek, Team Lead)
Contact: jb-help@uiowa.edu
Workgroups Supported:
• African American Studies
• American Studies
• Classics
• Gender, Women's & Sexuality Studies
Languages
Primary Technologist: Ahmed Hassanein (Nick Carino-Marek, Team Lead)
Contact: dwllc-help@uiowa.edu
Workgroups Supported:
- Division of Literatures, Languages, & Cultures (DWLLC)
- American Sign Language
- Asian Languages & Literatures
- French & Italian
- German
- Language Media Center
- Linguistics
- Spanish & Portuguese
Math Sciences
Primary Technologist: Brian Bacher (Nick Carino-Marek, Team Lead)
Contact: divms-help@uiowa.edu
Workgroups Supported:
• Division of Mathematical Sciences
• Computer Science
• Mathematics
• Statistics & Actuarial Sciences
Performing Arts
Primary Technologists: John Winget, Griffin Idleman (Team Lead, Andy Evans)
Contact: dpa-help@uiowa.edu
Workgroups Supported:
• Division of Performing Arts (DPA)
• Dance
• Music
• Theatre
Physics & Astronomy
Primary Technologists: Kris Thompson, Spencer Wikert (Andy Evans, Team Lead)
Contact: physics-help@uiowa.edu
Workgroups Supported:
• Physics & Astronomy
Political Science
Primary Technologist: Matt Swanson (Team Lead, Nick Carino-Marek)
Contact: polisci-help@uiowa.edu
Workgroups Supported:
• Political Science
Psychological & Brain Sciences
Primary Technologist: Trent Petersen
Contact: pbs-help@uiowa.edu
Workgroups Supported:
• Psychological & Brain Sciences
Religious Studies
Primary Technologists: Bryan Ringen (Nick Carino-Marek, Team Lead)
Contact: religion-help@uiowa.edu
Workgroups Supported:
• Religious Studies
Social Work
Primary Technologist: Bryan Ringen (Nick Carino-Marek, Team Lead)
Contact: socialwork-help@uiowa.edu
Workgroups Supported:
• Social Work
• Social Work/NRC/Iowa Consortium of Substance Abuse (Oakdale)
Sociology
Primary Technologists: Terry Tharp (Corey Lund, Team Lead)
Contact: sociology-help@uiowa.edu
Workgroups Supported:
• Sociology
Contact Information:
Team Leads:
Presidents & Provost's Office Support
ETS Manager: Shawn Potter
Team Lead: Ben Held
Primary Technologists: Benjamin Held, Eric Schnedler
Contact: tech-help@uiowa.edu
Workgroups Supported:
• Aerospace Studies (Airforce ROTC)
• Art Museum
• Center for Diversity and Enrichment
• Chief Diversity Office
• Debate
• Digital Studio for Public Humanities
• Equal Opportunity and Diversity
• Faculty Senate
• General Counsel's Office
• General University College
• Governmental Relations
• Military Science (Army ROTC)
• Office of the Ombudsperson
• Office of Outreach and Engagement
• Office of the President
• Office of the Provost
• State Historical Society
• Trio/Upward Bound
• Office of the Vice President for Efficiency
• BioVentures Center (BVC)
• Center for Biocatalysis and Bioprocessing
International Programs Support
ETS Manager: Shawn Potter
Team Lead: Chris Clough
Primary Technologist: Amir Bozorgzadeh
Contact: ip-technical@uiowa.edu
Workgroup Supported:
• International Programs
Vice President for Research & Economic Development Support
ETS Manager: Shawn Potter
Team Lead: Chris Clough
Primary Technologists: Ike Lewis, Chris Clough, Alan Watt
Contact: vpr-help@uiowa.edu
Workgroups Supported:
• Division of Sponsored Programs (DSP)
• Environmental Health and Safety (EHS)
• Human Subjects Institutional Review Board Office (HSO)
• Iowa Centers for Enterprise (ICE)
• Office of Animal Resources (OAR)
• Office of the Vice President for Research (VPR)
• Pentacrest Museums (The Old Capitol Museum and The Museum of Natural History)
• Research Information Systems (RIS)
• Research Services Administration and the Conflict of Interest Office (RSA/COI)
• The Small Business Development Corporation (SBDC)
• Technology Innovation Center (TIC)
• University of Iowa Research Foundation (UIRF)
• High Resolution Mass Spectrometry Facility
• Office of the State Archaeologist (OSA)
Information Technology Services Support
ETS Manager: Shawn Potter
Team Lead: Chris Clough
Primary Technologists: Mike Jenn, Amir Bozorgzadeh, Chris Clough
Contact: its-techservices@uiowa.edu
Workgroup Supported:
• Information Technology Services (ITS)
Division of Student Life Support
ETS Manager: Shawn Potter
Team Lead: Eric Grimes
Primary Technologists: Robert Morris, Eric Grimes, Kote Batonisashvili
Contact: dsl-help@uiowa.edu
Workgroups Supported:
• Office of the Vice President for Student Life
• Office of the Dean of Students
• Women's Resource Action Center
• Rape Victims Advocacy Program (RVAP)
• Office of the Sexual Misconduct Response Coordinator
• Student Disability Services
• University Counseling Service
• IMU
• Student Activities (SA)
• Student Organizations (SO)
Academic Advising, Career Center, Honors & Obermann Support
ETS Manager: Shawn Potter
Team Lead: Ben Held
Primary Technologist: Hunter Gott
Contact: pac-help@uiowa.edu
Workgroups Supported:
• Academic Advising Center
• Career Center
• Honors
• Obermann Center
Office of Strategic Communications (OSC)
ETS Manager: Shawn Potter
Team Lead: Ben Held
Primary Technologist: Ben Held, Eric Schnedler
Contact: osc-help@uiowa.edu
Workgroup Supported:
• Office of Strategic Communications (UCM and UITV)
Hancher Support
ETS Manager: Shawn Potter
Team Lead: Ben Held
Primary Technologist: Adam Burden
Contact: hancher-help@uiowa.edu
Workgroup Supported:
• Hancher Auditorium, Showcase, Box Office
Registrar, Admissions, OSFA Support
ETS Manager: Shawn Potter
Team Lead: Ben Held
Primary Technologist: Adam Burden
Contact: raf-help@uiowa.edu
Workgroups Supported:
• Office of the Registrar
• Admissions Office
• Office of Student Financial Aid
(IMFO) Information Management/Finance and Operations Support
ETS Manager: Shawn Potter
Team Lead: Ben Held
Primary Technologist: Kayla Bishop, Kimberly Keister
Contact: fo-help@uiowa.edu
Workgroups Supported:
• Accounting and Financial Reporting
• Business Office
• Financial management and Budget
• Grant Accounting
• Controller
• ID Card Office
• Treasury Operations
• Office of the Vice President for Finance
• Business Manager
• Benefits
• Compensation and Classification
• Employee Labor and Relations
• Employment Services
• Human Resources Administration
• Information Management
• Immigration
• Organizational Effectiveness
• Payroll
• Wellness
• University Billing Office
• Capital Assets Management
• Staff Council
• State Auditor
• Risk Management
Housing and Dining Support
ETS Manager: Shawn Potter
Team Lead: Eric Grimes
Primary Technologists: Robert Morris, Eric Grimes, Kote Batonisashvili
Contact: hsg-help@uiowa.edu
Workgroups Supported:
• University Housing and Dining Administration
• University Dining (Banquets, Catering, Campus Dining Operations, C Stores, Campus Dining Admin, Burge Food Service, Hillcrest Food Service, Retail Operations)
• Residence Education
• UH&D Facilities and Operations
• Hawkeye Dr. Apartments
• Contracts and Assignments
Division of Continuing Education
ETS Manager: Shawn Potter
Team Lead: Chris Clough
Primary Technologist: Amir Bozorgzadeh
Contact: dce-help@uiowa.edu
Workgroup Supported:
• Division of Continuing Education (DCE)
University Libraries
ETS Manager: Shawn Potter
Team Lead: Dan Maloy
Primary Technologists: Eric Higgins-Freese, Will T Brown
Contact: lib-help@uiowa.edu
Workgroups Supported:
• Main Library - LIB
• Hardin Library for the Health Sciences - HLHS
• Sciences Library – 104A SL
• Engineering Library – 2001 SC
• Art Library – 235 ABW
• Business Library – C320 PBB
• Music Library – 1451C VOX
• IRA – Independence Road Annex
Rec Services
ETS Manager: Shawn Potter
Team Lead: Eric Grimes
Primary Technologist: Lawrence Avant
Contact: rec-help@uiowa.edu
Workgroups Supported:
• Campus Recreation Wellness Center (CRWC)
• Field House (FH)
• Halsey Hall (HH - Fitness East)
• Hawkeye Tennis and Recreation Complex (HTRC)
• Macbride Nature Recreation Area (MNRA)
• Hawkeye Recreation Fields (HRF)
• Outdoor Rental Center (ORC)
• Beckwith Boathouse (BBH)
• Hawkeye Softball Complex (HSC)
Business Services
ETS Manager: Shawn Potter
Team Lead: Chris Clough
Primary Technologist: Jodi Scholl
Contact: fbis-help@uiowa.edu
Workgroups Supported:
• Accounts Payable - 202 PCO
• Central Receiving - 183 MBSB
• Laundry Services - 2000 Cross Park Road
• General Stores - 183 MBSB
• Mailing Services - 178 MBSB
• Printing Services - 100 MBSB
• Parking and Transportation - 120 N Madison St (IMU Parking Ramp)
• Purchasing - 202 PCO
• Risk Management - 430 PCO
• Surplus - 178 MBSB
• Travel - 202 PCO
• University Shared Services
Facilities Management
ETS Manager: Shawn Potter
Team Lead: Daniel Maloy
Primary Technologist: Jon Liles, Greg Saunders, Daniel Maloy
Contact: fm-help@uiowa.edu
Workgroups Supported:
• Facilities Management
State Hygienic Lab at the University of Iowa (SHLI)
ETS Manager: Shawn Potter
Team Lead: Eric Grimes
Primary Technologist: Jon Yates
Contact: Oakdale-help@uiowa.edu
Workgroups Supported:
• SHLI
Public Policy Center (PPC) and Iowa Social Science Resource Center (ISRC)
ETS Manager: Shawn Potter
Team Lead: Ben Held
Primary Technologist: Lawrence Avant (PPC), Ike Lewis (ISRC), Chris Clough (ISRC), Alan Watt
Contact: ppc-help@uiowa.edu
Workgroups Supported:
• Public Policy Center
• Iowa Social Science Resource Center (ISRC)