We recommend forgetting and re-adding the wireless network eduroam on any of your devices after resetting your HawkID password. This process clears previously saved login information for eduroam from your device and allows you to reconnect with your latest password.
These steps can also fix other eduroam issues, such as difficulty accepting a wireless certificate.
To change your HawkID password, see the HawkID website.
These instructions are provided as a guideline only. Due to the various versions of the Android OS on different models of mobile devices, your options may not be exactly the same as outlined below. For hands-on assistance configuring your Android phone to connect to the UI Wireless network, stop by the ITS Help Desk with your device.
To remove your Android OS device to the eduroam network:
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Enter your device's Settings via the app or gear icon.
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Tap on Connections.
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Tap on Wi-Fi.
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Touch and hold on eduroam and then tap Forget network from the menu that appears.
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Re-connect to the network using the ITS guide on setting up Wi-Fi connections on mobile devices.
- Tap Settings, then Wi-Fi, and then select the blue icon at the end of the line after eduroam.
- Tap Forget this Network.
- Return to the Wi-Fi screen and tap eduroam again. You will be prompted for your Username and password.
- Enter your username in the HawkID@uiowa.edu format and your latest password and touch Join.
- Touch Accept to accept the AddTrust External CA certificate if prompted.
- Reconnect to the eduroam network. Follow this guide for walk-through instructions on configuring eduroam to your device.
- Click the wireless icon in the upper right corner and click Open Network Preferences... at the bottom of that menu.
- Select Wi-Fi on the left menu and click the Advanced... button on the bottom right.
- Under Preferred Networks, click the eduroam network.
- Click the minus (-) button below the box to remove the network then click the OK button.
- Click OK and Apply in the previous Network window to save the changes. You may also need to turn the Wi-Fi off and back on again to see the change.
- Reconnect to the eduroam network. Follow this guide for walk-through instructions on configuring eduroam to your device.
- Left-click or select the wireless icon on the taskbar to open Quick Settings.
- In the Quick Settings pop-up, right click on the wireless icon above eduroam.
- In the Network & Internet window that appears, select the option Manage known networks.
- Select the Forget button for eduroam to remove the network from your device.
- Re-connect to eduroam by logging in with your HawkID@uiowa.edu and password.
- Click the Network icon on the lower right corner of your screen.
- Then click on Network & Internet settings.
- In the Settings window click Manage known networks.
- Click on eduroam.
- Then click the Forget button.
- Reconnect to the eduroam network. Follow this guide for walk-through instructions on configuring eduroam to your device.