How to forget or remove a wireless network

These steps can fix recurring eduroam lockouts after resetting your HawkID

We recommend forgetting and re-adding the wireless network eduroam on any of your devices after resetting your HawkID password. This process clears previously saved login information for eduroam from your device and allows you to reconnect with your latest password.

These steps can also fix other eduroam issues, such as difficulty accepting a wireless certificate.

To change your HawkID password, see the HawkID website.

These instructions are provided as a guideline only. Due to the various versions of the Android OS on different models of mobile devices, your options may not be exactly the same as outlined below. For hands-on assistance configuring your Android phone to connect to the UI Wireless network, stop by the ITS Help Desk with your device.

To remove your Android OS device to the eduroam network:

  1. Enter your device's Settings via the app or gear icon.

    Android Settings Gear Icon

  2. Tap on Connections.

    Image shows connection in the main settings page

  3. Tap on Wi-Fi.

    Image shows wi-fi in the connections page

  4. Tap on Gear icon to the right of Eduroam.

    image shows to select the gear icon to the right of Eduroam

  5. Tap Forget at the bottom of the screen.

    Image shows to select forget at bottom of screen

  6. Re-connect to the network using the ITS guide on setting up Wi-Fi connections on mobile devices.

  1. Tap Settings, then Wi-Fi, and then select the blue icon at the end of the line after eduroam.
    connected to eduroam Wi-Fi

     
  2. Tap Forget this Network.
    eduroam wi-fi network

     
  3. Return to the Wi-Fi screen and tap eduroam again. You will be prompted for your Username and password.
     
  4. Enter your username in the HawkID@uiowa.edu format and your latest password and touch Join.
     
  5. Touch Accept to accept the AddTrust External CA certificate if prompted.
    Certificate

     
  6. Reconnect to the eduroam network. Follow this guide for walk-through instructions on configuring eduroam to your device.
  1. Click the wireless icon in the upper right corner and click Wi-Fi settings... at the bottom of that menu.
    Pop-up box displayed when clicking on Wi-Fi icon in the upper right corner with Wi-Fi Settings highlighted
  2. Select the three dots that are to the right of the Wi-Fi that you would like to forget. Another pop-up box will appear, select the Forget This Network... at the bottom of the menu. 
    Window with the Wi-Fi settings that shows known networks. ExampleNetwork is connected and the three dots on the right are highlighted. Another pop-up box appears and "Forget This Network..." is highlighted
  3. Reconnect to the eduroam network. Follow this guide for walk-through instructions on configuring eduroam to your device.
  1. Left-click or select the wireless icon on the taskbar to open Quick Settings.
    Quick settings pop-up in Windows 10 with wireless icon circled

     
  2. In the Quick Settings pop-up, right click on the wireless icon above eduroam.
    Right-click menu to open wireless settings

     
  3. In the Network & Internet window that appears, select the option Manage known networks.

     
  4. Select the Forget button for eduroam to remove the network from your device.
    Forget button for eduroam highlighted on right side of row in settings

     
  5. Re-connect to eduroam by logging in with your HawkID@uiowa.edu and password.
  1. Click the Network icon on the lower right corner of your screen.
    Windows 10 click the Networking Icon

     
  2. Then click on Network & Internet settings.
    Windows 10 click Networking and Internet settings

     
  3. In the Settings window click Manage known networks.
    Windows 10 click Manage known networks

     
  4. Click on eduroam.
    Windows 10 click the eduroam network

     
  5. Then click the Forget button.
    Windows 10 click the Forget button

     
  6. Reconnect to the eduroam network. Follow this guide for walk-through instructions on configuring eduroam to your device.
Article number: 
681
Last updated: 
September 6, 2023
Service: 
UI Wireless - eduroam
Category: 
General Support Information