Need Something This section will take you to a filter list of common service requests. Having a Problem This section will take you to a filter list of common issues Service Catalog A listing of all the services offered to you. My Tickets Shows all...

Below you'll find a description of each section within the Enterprise Service Center (ESC) self-service portal ESC Portal Quick Guide downloadable PDF

Documentation The links below are support articles from the Zoom Help Center & ITS. ICON Integration Scheduling Office Hours in ICON Privacy Options Logging into Zoom Meetings with a HawkID Joining/Starting Audio Video Closed Captioning...

Breakout rooms can be used to give participants time to work/talk in small groups. It gives you (as the host) and others (as co-hosts) access to move between breakout rooms to join in a conversation or answer questions. You have three options for...

Log into Zoom Prior to Meeting Time Students can set up their headsets, camera and microphones and to ensure that they are working properly. Turning off the setting " Join before host " can help meetings stay on track and prevent other users from...

Answering these questions will ensure that Section X.4 (Electronic Records) of your HawkIRB application is adequately detailed. Please refer to this webpage for guidance on data classification levels and approved IT services. Who is responsible for...

A Research IT Security Plan is often required to ensure compliance with Data Use Agreements, contract/grant requirements, and/or because your project is dealing with highly sensitive data. The Research IT Security Plan is an internal document that...

Personal computers can be used to conduct University research, if your research grant/contract allows (please contact the Division of Sponsored Programs if you are unsure) and with IRB approval if gathering human subjects data. This guidance...

Zoom can change the way you interact with people by giving you the ability to hold online office hours anywhere with anyone, once or on a recurring basis. Features to consider: Pre-schedule upcoming office hours by creating a meeting that can be...

The following Printing Services and Solutions are available with a description of what each is/does: Departmental Printing Provides a print queue to a printing device to allow a department to centrally manage Windows machine drivers and get reports...