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Quick Reference Guide

Enterprise Service Center Self-Service Portal Navigation

Need Something This section will take you to a filter list of common service requests. Having a Problem This section will take you to a filter list of common issues Service Catalog A listing of all the services offered to you. My Tickets Shows all...
Service: 
Enterprise Service Center (ESC)
Article number: 
124781
Last updated: 
September 13, 2022

Enterprise Service Center Self-Service Portal Quick Reference Guide

Below you'll find a description of each section within the Enterprise Service Center (ESC) self-service portal ESC Portal Quick Guide downloadable PDF
Service: 
Enterprise Service Center (ESC)
Article number: 
124191
Last updated: 
June 2, 2022

Zoom How-To-Guides

Documentation The links below are support articles from the Zoom Help Center & ITS. ICON Integration Scheduling Office Hours in ICON Privacy Options Logging into Zoom Meetings with a HawkID Joining/Starting Audio Video Closed Captioning...
Service: 
Zoom
Article number: 
121826
Last updated: 
May 21, 2021

Zoom - Using Breakout Rooms

Breakout rooms can be used to give participants time to work/talk in small groups. It gives you (as the host) and others (as co-hosts) access to move between breakout rooms to join in a conversation or answer questions. You have three options for...
Service: 
Zoom
Article number: 
121821
Last updated: 
September 16, 2021

Zoom Teaching Best Practices

Log into Zoom Prior to Meeting Time Students can set up their headsets, camera and microphones and to ensure that they are working properly. Turning off the setting " Join before host " can help meetings stay on track and prevent other users from...
Service: 
Zoom
Article number: 
121816
Last updated: 
May 25, 2021

IRB Application Section X.4 guidance

Answering these questions will ensure that Section X.4 (Electronic Records) of your HawkIRB application is adequately detailed. Please refer to this webpage for guidance on data classification levels and approved IT services. Who is responsible for...
Service: 
Protecting Sensitive Data
Article number: 
120001
Last updated: 
October 21, 2020

How to Fill Out a Research IT Security Plan

A Research IT Security Plan is often required to ensure compliance with Data Use Agreements, contract/grant requirements, and/or because your project is dealing with highly sensitive data. The Research IT Security Plan is an internal document that...
Service: 
Protecting Sensitive Data
Article number: 
119986
Last updated: 
February 20, 2023

Guidance on Using Personal Computers for Research

Personal computers can be used to conduct University research, if your research grant/contract allows (please contact the Division of Sponsored Programs if you are unsure) and with IRB approval if gathering human subjects data. This guidance...
Service: 
Protecting Sensitive Data
Article number: 
119981
Last updated: 
October 20, 2020

How to Use Zoom to Hold Online Office Hours

Zoom can change the way you interact with people by giving you the ability to hold online office hours anywhere with anyone, once or on a recurring basis. Features to consider: Pre-schedule upcoming office hours by creating a meeting that can be...
Service: 
Zoom
Article number: 
119326
Last updated: 
May 21, 2021

Printing Services and Solutions

The following Printing Services and Solutions are available with a description of what each is/does: Departmental Printing Provides a print queue to a printing device to allow a department to centrally manage Windows machine drivers and get reports...
Service: 
Departmental Printing
Article number: 
112841
Last updated: 
July 12, 2022
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Information Technology Services (ITS)

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