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Enterprise Service Center (ESC) is a cloud-based service management solution that helps teams in organizations to implement, automate and upgrade service and support process. 

The ESC self-service portal provides another method of addressing technical issues by allowing users to self-submit tickets for issues or requests, track their open tickets, and communicate directly with support staff about their open tickets.

In addition to the self-service portal, we will email notifications will be sent out to the requester any time a ticket is created or resolved for that user. A notification will also be sent whenever the support team wants to communicate with the requester.   

 

Current Status

There are currently no alerts.

Maintenance

Services scheduled for maintenance over the next 7 days. Please refer to the calendar view of alerts for a complete schedule.
There is currently no planned maintenance.

Past 90 Days

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Alert History

Start: 
Thursday, June 2, 2022 - 8:30am
End: 
Friday, June 17, 2022 - 10:00am
Description

The new self-service portal provided by Cherwell, called Enterprise Service Center (ESC), will be rolled out to campus on Thursday, June 16. All UI students, faculty, and staff will then have access to self-submit tickets for issues, track and check the status of their tickets, communicate directly with support staff, and receive automatic status updates by email. All users will receive email notifications when a ticket is submitted or closed, and when the support team wants to communicate with the requestor.

Additional information about the ESC portal can be found on the Enterprise Service Center support site.

Last updated: 
Friday, June 17, 2022 - 10:00am
Start: 
Wednesday, March 2, 2022 - 9:00am
End: 
Thursday, March 10, 2022 - 8:00am
Description

On Wednesday, March 9th, a soft launch of the Cherwell self-service portal will be available to ITS and OneIT staff. The Cherwell self-service portal will provide another method of addressing technical issues by allowing users to self-submit tickets for issues or requests, track their open tickets, and communicate directly with support staff on their open tickets. After successfully piloting internally to ITS and OneIT staff, the portal will be rolled out to the rest of campus.

Last updated: 
Thursday, March 10, 2022 - 8:00am
Start: 
Saturday, July 24, 2021 - 7:00am
End: 
Saturday, July 24, 2021 - 12:00pm
Description

Cherwell servers will be receiving an upgrade. Cherwell will be unavailable during this time.

Last updated: 
Saturday, July 24, 2021 - 12:00pm