How can I access the ESC self-service portal?
The ESC self-service portal can be access by going to https://service.uiowa.edu/ and logging in with your HawkID and password
What email address does the ESC messages come from?
When you interact with IT Support via the Enterprise Service Center (ESC) portal, you will receive email notifications from ui-service@uiowa.edu
When will I receive a notification from ESC?
You will receive email notifications when a ticket is opened, closed, when a support team adds notes or troubleshooting information, or if they ask you a question to obtain further information. If a note is added to your ticket this will be visible within the email notification as well as in the self-service portal within the actual ticket.
Can I unsubscribe from email notifications? How do I stop email notifications?
You are not able to unsubscribe from the email notifications that come from ESC. A work around would be to setup an email rule to either automatically delete the message or route them to a different folder. More information on how to setup email rules can be found here.