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What is ICON Direct?

ICON Direct is the University of Iowa's initiative for ordering digital content from specific publishers and delivering this content to students and faculty. 

Inclusive access, also known in some schools as "Digital Direct" or "All Students Acquire" is a model of course content delivery that provides access to eTexts and online learning platforms (such as Mastering Chemistry or MyMathLab) automatically to the students enrolled in specific courses. The inclusive aspect of the model means that every student enrolled has the same content available on the first day of class. By delivering content through the ICON course site, ICON Direct ensures all students and faculty have access to their content in a common, easily accessible location.

For more information, please visit https://teach.uiowa.edu/icon-directengage

Current Status

There are currently no alerts.

Maintenance

Services scheduled for maintenance over the next 7 days. Please refer to the calendar view of alerts for a complete schedule.
There is currently no planned maintenance.

Past 90 Days

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Alert History

Start: 
Friday, November 13, 2020 - 4:00pm
End: 
Monday, November 16, 2020 - 8:30am
Updates
Monday, November 16, 2020 - 8:30am

This issue has been resolved.

Description

The Engage eReader is experiencing issues with loading textbooks within ICON. Unizin engineers are working to resolve this.

Services
Last updated: 
Monday, November 16, 2020 - 8:31am
Start: 
Wednesday, October 28, 2020 - 4:00am
End: 
Wednesday, October 28, 2020 - 6:00am
Description

ICON Direct will receive infrastructure updates. The updates may disrupt access to EPUBs in Engage during the maintenance window.

Services
Last updated: 
Wednesday, October 28, 2020 - 6:00am
Start: 
Tuesday, April 7, 2020 - 5:15pm
End: 
Thursday, April 9, 2020 - 8:00am
Updates
Thursday, April 9, 2020 - 8:00am

Unizin’s overnight fix has resolved the issue.

Description

The ICON Direct Order Tool is experiencing issues with the Fall 2020 ordering catalog.   Support staff are working with Unizin Support to resolve the issue.

ICON Direct orders can still be placed by using the "Content Request" feature.

Services
Last updated: 
Thursday, April 9, 2020 - 8:49am
Start: 
Saturday, October 26, 2019 - 12:00am
End: 
Saturday, October 26, 2019 - 8:00am
Description

Pearson will be updating several of their systems to improve performance and security.

All MyLab, MyLabsPlus, Mastering, Modified Mastering, Learning Studio, Revel, eText, Learning Applications, Pearson Writer, Pearson Reader, Statcrunch, Coachmarks, Feedback, Registrar Reports, and Lever courses will be completely inaccessible.

Please do not try to access or work in these courses during the maintenance window.

Services
Last updated: 
Saturday, October 26, 2019 - 8:00am
Start: 
Wednesday, September 5, 2018 - 10:15am
End: 
Wednesday, September 5, 2018 - 11:15am
Updates
Wednesday, September 5, 2018 - 11:15am

This problem has been resolved by the vendor. Please contact the ITS Help Desk if you have any further issues with this service.

Description

The ICON Direct Engage eReader service is down.  Support staff are working with Unizin Support to resolve the issue as quickly as possible.  This notice will be updated once we have more information.

Services
Last updated: 
Wednesday, September 5, 2018 - 11:14am