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What is ICON Direct?

ICON Direct is the University of Iowa's initiative for ordering digital content from specific publishers and delivering this content to students and faculty. 

Inclusive access, also known in some schools as digital direct or all students acquire is a model of course content delivery that provides access to eTexts and online learning platforms (such as Mastering Chemistry or MyMathLab) automatically to the students enrolled in specific courses. The inclusive aspect of the model means that every student enrolled has the same content available on the first day of class. By delivering content through the ICON course site, ICON Direct ensures all students and faculty have access to their content in a common, easily accessible location.

Support articles, how-tos, frequently asked questions, and more information is available at the Office of Teaching, Learning and Technology's ICON Direct webpage.

Getting Help

Instructions and online help are available at the Order Tool Knowledge Base, or you can contact ICON-Direct@uiowa.edu.

Training

ICON Direct in 30 minutes (February 2023)

Current Status

There are currently no alerts.

Maintenance

Services scheduled for maintenance over the next 7 days. Please refer to the calendar view of alerts for a complete schedule.
There is currently no planned maintenance.

Past 90 Days

Color bar indicators flow left to right, from oldest to most recent status.

Alert History

Start: 
Saturday, August 5, 2023 - 12:00am
End: 
Saturday, August 5, 2023 - 8:00am
Description

Pearson MyLab and Mastering will be unavailable due to scheduled maintenance. A maintenance notification page will appear if you try to access courses using MyLab and Mastering during this time frame.

Revel and Pearson+ products will not be impacted.

Services
Last updated: 
Saturday, August 5, 2023 - 8:00am
Start: 
Friday, July 21, 2023 - 12:00am
End: 
Friday, July 21, 2023 - 8:00am
Description

Pearson+ and the following Mastering products will not be available during this maintenance window. A maintenance notification will appear at login.

  • Mastering Astronomy
  • Mastering Chemistry
  • Mastering Genetics
  • Mastering Health
  • Mastering Microbiology
  • Mastering Nutrition
  • Mastering Physics

The Mastering products that are not specified above will not be impacted.

Services
Last updated: 
Friday, July 21, 2023 - 8:00am
Start: 
Saturday, May 27, 2023 - 12:00am
End: 
Saturday, May 27, 2023 - 8:00am
Description

Pearson product monthly scheduled maintenance will occur early Saturday morning to minimize disruption.

Pearson products include MyLab, Mastering, and Revel course platforms.

Services
Last updated: 
Saturday, May 27, 2023 - 8:00am
Start: 
Wednesday, May 10, 2023 - 5:00pm
End: 
Wednesday, May 10, 2023 - 6:00pm
Description

The ICON Direct Order Tool and Catalog will be unavailable due to updates. Users will not be able to view the catalog or make updates to their orders during this time.

Services
Last updated: 
Wednesday, May 10, 2023 - 6:00pm
Start: 
Saturday, April 22, 2023 - 12:00am
End: 
Saturday, April 22, 2023 - 8:00am
Description

Pearson product monthly scheduled maintenance will occur early Saturday morning to minimize disruption.

Pearson products include MyLab, Mastering, and Revel course platforms.

Services
Last updated: 
Saturday, April 22, 2023 - 8:00am
Start: 
Thursday, March 23, 2023 - 10:30pm
End: 
Friday, March 24, 2023 - 12:00am
Description

The RedShelf eReader used with ICON Direct eTexts will be undergoing scheduled maintenance. Users will not be able to access the eReader during the maintenance window.

Services
Last updated: 
Friday, March 24, 2023 - 12:00am
Start: 
Saturday, March 18, 2023 - 6:00am
End: 
Saturday, March 18, 2023 - 2:00pm
Description

The RedShelf team will perform maintenance and updates to ensure the reliability of the eReader platform. Two important functions will be impacted during this window:

  1. Users will be unable to access their materials on the RedShelf eReader*
  2. POS and online transactions will not complete**

*PLEASE NOTE: Access to offline materials will remain available. To access materials during the maintenance period, the user can download the content to access in Offline Mode (in accordance with individual publishers' content availability agreements) on or before Friday, March 17. Instructions for checking your eBook's offline access allowance and activating an offline session can be found here.

**Point of Sale and online transactions are not core functions of ICON Direct RedShelf access.

Services
Last updated: 
Saturday, March 18, 2023 - 2:00pm
Start: 
Saturday, March 18, 2023 - 12:00am
End: 
Saturday, March 18, 2023 - 8:00am
Description

Pearson product monthly scheduled maintenance will occur early Saturday morning to minimize disruption.

Pearson products include MyLab, Mastering, and Revel course platforms.

Services
Last updated: 
Saturday, March 18, 2023 - 8:00am
Start: 
Friday, March 10, 2023 - 8:00am
End: 
Friday, March 10, 2023 - 10:45am
Updates
Friday, March 10, 2023 - 10:45am

The issue is resolved.

Description

The following items are experiencing a service interruption. Users will not be able to log in and use these items.

ALEKS (US)
ConnectMath (Connect hosted by ALEKS / CHBA)

The cause is being investigated and this alert will be updated as more information is known.

Services
Last updated: 
Friday, March 10, 2023 - 10:45am
Start: 
Saturday, February 18, 2023 - 12:00am
End: 
Saturday, February 18, 2023 - 8:00am
Description

Pearson product monthly scheduled maintenance will occur early Saturday morning to minimize disruption.

Pearson products include MyLab, Mastering, and Revel course platforms.

Services
Last updated: 
Saturday, February 18, 2023 - 8:00am
Start: 
Tuesday, January 17, 2023 - 10:00am
End: 
Tuesday, January 17, 2023 - 1:15pm
Updates
Tuesday, January 17, 2023 - 1:15pm

This issue is resolved. 

Description

The RedShelf eReader is experiencing performance degradation. Load times are slower than expected and periodic 500 errors/messages are appearing. The vendor is investigating.

Services
Last updated: 
Tuesday, January 17, 2023 - 1:18pm
Start: 
Saturday, January 14, 2023 - 10:00pm
End: 
Saturday, January 14, 2023 - 10:30pm
Description

RedShelf has a scheduled maintenance window for the eReader. The eReader will be unavailable for approximately 30 minutes.

Services
Last updated: 
Saturday, January 14, 2023 - 10:30pm
Start: 
Monday, December 5, 2022 - 8:00am
End: 
Monday, December 5, 2022 - 4:15pm
Updates
Monday, December 5, 2022 - 4:45pm

This issue has been resolved. 

Description

The RedShelf eReader service is down.  Support staff are working with RedShelf Support to resolve the issue as quickly as possible.  This notice will be updated once we have more information.  https://status.redshelf.com/

Services
Last updated: 
Monday, December 5, 2022 - 4:44pm
Start: 
Tuesday, August 3, 2021 - 4:00am
End: 
Tuesday, August 3, 2021 - 6:00am
Description

Unizin has a scheduled maintenance window for the following ICON Direct tools:

  • Engage (including Active Textbook)
  • MyLA (My Learning Analytics)
  • Order Tool
  • RStudio
  • https://unizin.org

 

Services
Last updated: 
Tuesday, August 3, 2021 - 6:00am
Start: 
Friday, April 23, 2021 - 5:00am
End: 
Friday, April 23, 2021 - 6:30am
Description

The ICON Direct Order Tool and the Unizin Engage eReader will undergo maintenance with a brief period of impacted functionality. 

Services
Last updated: 
Friday, April 23, 2021 - 6:30am
Start: 
Monday, January 25, 2021 - 2:00pm
End: 
Monday, January 25, 2021 - 3:15pm
Updates
Monday, January 25, 2021 - 3:15pm

This issue is resolved. 

Description

ICON Direct is loading slowly. Support staff are working with Unizin Support to resolve the issue.

Services
Last updated: 
Monday, January 25, 2021 - 3:13pm
Start: 
Friday, November 13, 2020 - 4:00pm
End: 
Monday, November 16, 2020 - 8:30am
Updates
Monday, November 16, 2020 - 8:30am

This issue has been resolved.

Description

The Engage eReader is experiencing issues with loading textbooks within ICON. Unizin engineers are working to resolve this.

Services
Last updated: 
Monday, November 16, 2020 - 8:31am
Start: 
Wednesday, October 28, 2020 - 4:00am
End: 
Wednesday, October 28, 2020 - 6:00am
Description

ICON Direct will receive infrastructure updates. The updates may disrupt access to EPUBs in Engage during the maintenance window.

Services
Last updated: 
Wednesday, October 28, 2020 - 6:00am
Start: 
Tuesday, April 7, 2020 - 5:15pm
End: 
Thursday, April 9, 2020 - 8:00am
Updates
Thursday, April 9, 2020 - 8:00am

Unizin’s overnight fix has resolved the issue.

Description

The ICON Direct Order Tool is experiencing issues with the Fall 2020 ordering catalog.   Support staff are working with Unizin Support to resolve the issue.

ICON Direct orders can still be placed by using the "Content Request" feature.

Services
Last updated: 
Thursday, April 9, 2020 - 8:49am
Start: 
Saturday, October 26, 2019 - 12:00am
End: 
Saturday, October 26, 2019 - 8:00am
Description

Pearson will be updating several of their systems to improve performance and security.

All MyLab, MyLabsPlus, Mastering, Modified Mastering, Learning Studio, Revel, eText, Learning Applications, Pearson Writer, Pearson Reader, Statcrunch, Coachmarks, Feedback, Registrar Reports, and Lever courses will be completely inaccessible.

Please do not try to access or work in these courses during the maintenance window.

Services
Last updated: 
Saturday, October 26, 2019 - 8:00am
Start: 
Wednesday, September 5, 2018 - 10:15am
End: 
Wednesday, September 5, 2018 - 11:15am
Updates
Wednesday, September 5, 2018 - 11:15am

This problem has been resolved by the vendor. Please contact the ITS Help Desk if you have any further issues with this service.

Description

The ICON Direct Engage eReader service is down.  Support staff are working with Unizin Support to resolve the issue as quickly as possible.  This notice will be updated once we have more information.

Services
Last updated: 
Wednesday, September 5, 2018 - 11:14am