Service status history
Planned Maintenance - ICON
The SCORM service in ICON has a scheduled maintenance window from 9PM CST on Friday, October 30 to 11PM Saturday, October 31. This is to update SCORM to the most current version of the SCORM engine. During this window, users will not be able to import new SCORM content. All other functionality, including launching and completing existing SCORM packages, recording scores in the gradebook, and general navigation, will remain fully functional.
[Closed] Outage - Classroom Technology, Health Sciences Academic Building
Classrooms in HSAB are experiencing A/V issues making touch screen controllers non-functional. ITS staff are on-site investigating.
[Closed] Planned Maintenance - SPSS
ITS will be updating the following license server to support IBM SPSS 32.0:
- ibmspss-lm.iowa.uiowa.edu
[Closed] Planned Maintenance - MatLab
ITS will be updating the following license server to support MATLAB Release 2026b:
matlab-lm.iowa.uiowa.edu
[Closed] Planned Maintenance - Load Balancer
ITS Enterprise Infrastructure will be updating the F5 load balancers to the latest software release on our current branch. This will include the LTMs and GTMs in both ITF and LC. There should be no customer impact to load balanced applications due to the redundant architecture.
[Closed] Service Degradation - Multiple Services - Macmillan
The Macmillan textbook integration is currently showing a connection error when trying to access Macmillan textbook assignments from ICON. ITS staff are working with the vendor on resolving this issue as quickly as possible.
[Closed] Planned Maintenance - FileMaker Hosting and Administration
The central FileMaker servers will be unavailable during scheduled maintenance as part of the Data Center Network Segmentation project.
During the maintenance window, users will be unable to connect to FileMaker applications.
If you have any questions or concerns, please contact fmpadmin@uiowa.edu.
[Closed] Service Degradation - ICON Direct - Pearson MyLab, Mastering and Revel
Users attempting to access Pearson's MyLab, Mastering, and Revel courses through ICON may experience 504 Gateway Timeout errors. Pearson's technical teams are working to resolve the issue as quickly as possible.
In the meantime, users can access their courses by signing in directly through Pearson:
- MyLab and Mastering: MyLab and Mastering login
- Revel: Revel login
Status updates here.
[Closed] Planned Maintenance - Campus Data Network Connectivity, College of Public Health Building
Please be advised that we will be performing a supervisor replacement on the cphb-11 switch.
During this maintenance window, network services will be temporarily disrupted. The expected downtime is approximately 30 minutes while the cutover is in progress.
We recommend saving your work and logging off any critical systems prior to the start of the maintenance period. Services will be restored as soon as the cutover is successfully completed.
We appreciate your patience and understanding.
[Closed] Planned Maintenance - Multiple Services - Campus Wireless Services
ITS will be performing maintenance to the campus wireless network. During the maintenance window devices may experience temporary connectivity issues (usually less than 10 minutes). UI-Guest and the UI-DeviceNet registration portal will be unavailable for a period of time during the maintenance windows (up to an hour).
Healthcare Wireless Services will not be affected