Advanced options

[Closed] Outage - Help Desk Live Chat

-
Category
Outage
The ITS Help Desk Live Chat is currently unavailable. Our support teams are investigating the issue. Phone support at 319‑384‑4357 and email support at its-helpdesk@uiowa.edu remain available.

[Closed] Planned Maintenance - ICON Direct - Unizin eReader

-
Service(s) affected
ICON Direct
Category
Planned Maintenance

The Unizin eReader, accessed through the "ICON Direct eTexts" link in ICON, will be unavailable during this maintenance window. Status updates can be viewed here.

[Closed] Planned Maintenance - Linux Software Mirrors

-
Service(s) affected
Linux Software Mirrors
Category
Planned Maintenance

Linux software mirrors will be down for maintenance during this period.

[Closed] Planned Maintenance - Multiple Services

-
Service(s) affected
High Performance Computing,
Large Scale Storage (LSS),
Interactive Data Analytics Service (IDAS)
Category
Planned Maintenance

ITS Enterprise Infrastructure will be upgrading network leaves in the ITF data center as part of April's infrastructure day. These updates are to address bug fixes. The updates will require reboots of the leaves that will result in the following Research Services systems having a network outage over the course of the maintenance window.

Argon HPC:

Access to the cluster will be unavailable during the outage window. Jobs that were submitted prior to the maintenance window will continue to run. Jobs running from the impacted LSS shares below will lose connection. Users will also be unable to mount

[Closed] Planned Maintenance - Interactive Data Analytics Service (IDAS)

-
Service(s) affected
Interactive Data Analytics Service (IDAS)
Category
Planned Maintenance

New sessions may fail to start. Active sessions will continue to run. We recommend that users log in and start their sessions before the maintenance window.

[Closed] Planned Maintenance - Data Center Operations & Services

-
Service(s) affected
Data Center Operations & Services
Category
Planned Maintenance

The ITS Network Engineering Services (NES) Data Center team will be implementing code upgrades:

Network leaf upgrades at the ITF datacenter. Leaf upgrades will impact non-redundant (single) connected devices. Dual/redundant connected devices are not expected to see an outage. Additional communication will be sent to owners of single connected devices.

[Closed] Planned Maintenance - ICON Direct - Pearson Mastering

-
Service(s) affected
ICON Direct
Category
Planned Maintenance

During this maintenance time, Mastering content will be either degraded or unavailable. Status updates are available here.

[Closed] Service Degradation - Microsoft 365 Copilot

-
Service(s) affected
Microsoft 365 Copilot
Category
Service Degradation

ITS is investigating an issue impacting Microsoft 365 Copilot. Users may be able to submit prompts; however, responses may fail during or after generation and display an error message (e.g., “Oops! Something happened. Can you try again?”). The cause of the issue is currently under investigation.

[Closed] Planned Maintenance - Campus Data Network Connectivity, Medical Laboratories

-
Service(s) affected
Campus Data Network Connectivity
Building(s) affected
Medical Laboratories
Category
Planned Maintenance

Please be advised that ml-12 will undergo an emergency preventative maintenance reboot. 

During this time, the switch will be temporarily unavailable, and any connected devices or services may experience a brief disruption in network connectivity.

Expected Downtime: 10-20 minutes while the reboot is in progress.

Please plan accordingly and ensure that any critical tasks or operations are completed prior to the scheduled maintenance window.

We apologize for any inconvenience this may cause and appreciate your understanding.

[Closed] Planned Maintenance - Campus Data Network Connectivity, Multiple Buildings

-
Service(s) affected
Campus Data Network Connectivity
Building(s) affected
108 River Street,
Landscape Services Complex,
MERGE,
Mossman Business Services Building,
Theatre Building
Category
Planned Maintenance

During this maintenance window, network services will be temporarily disrupted. The expected downtime is approximately 15 to 60 minutes while the upgrade is in progress.

We recommend saving your work and logging off any critical systems prior to the start of the maintenance period. Services will be restored as soon as the upgrade is successfully completed. We appreciate your patience and understanding.