Service status history
Service Announcement - ICON Direct - New VitalSource eReader
The ICON Direct eReader has been updated to VitalSource.
Important Notes:
- Upon opening an eText in the VitalSource eReader, you will need to accept the VitalSource Terms of Use - this will only need to be completed once, when the eReader is accessed for the first time.
- The VitalSource eReader requires 3rd party cookies to be enabled in order to work correctly (and for Safari users, there's an additional setting that needs to be toggled); more information about this can be found in this Unizin article.
[Closed] Planned Maintenance - ICON Direct - Pearson MyLab and Mastering
During this maintenance window, MyLab and Mastering will not be available.
[Closed] Planned Maintenance - Multiple Services
SiteNow's hosting provider will be performing maintenance. Some applications may experience a temporary interruption of service.
Maintenance reference: #7264
[Closed] Planned Maintenance - Planned Analog Line Maintenance
There is a planned maintenance on the Voice Gateway to be performed on May 13th. Should take place between 6am and 7am. User may experience interruptions in analog telephony service during this time.
[Closed] Planned Maintenance - Clickers
During the maintenance window, Top Hat may be unavailable and visitors will see a maintenance page. Any educator who has made an assignment due during or shortly after the maintenance window should consider changing the due date/time so that students have adequate time to complete them.
[Closed] Planned Maintenance - ICON Direct - WileyPlus
WileyPlus materials will be unavailable during this maintenance window. Status updates are available here.
[Closed] Service Degradation - ICON
ICON is now available. Some functionality is currently unavailable. Please see alert details for more information.
[Closed] Planned Maintenance - SiteNow
SiteNow's hosting provider will be performing maintenance from 11pm - 7am on the dates affected. Some applications may experience a temporary interruption of service.
Maintenance reference: #7226
[Closed] Outage - Campus Safety Phone Service
Due to a phone service interruption, Campus Safety is unable to receive phone calls to its non-emergency line, 319-335-5022.
Please continue to use 911 for all emergency calls. All non-emergency calls should temporarily be directed to 319-335-1990.
This interruption is currently impacting elevator phones, area of rescue phones, and all other lines that ring into Campus Safety. 911 is not impacted.
University Skype for Business and Teams telephony phone systems are not impacted by this outage.
An update will be provided when service has been restored.
[Closed] Service Announcement - Multiple Services
Instructors Using LockDown Browser Must Take Action in Every Course
Due to a system update, instructors using LockDown Browser in their Spring 26 course sites are required to complete a brief action in ICON. You will need to reauthorize LockDown Browser by clicking the LockDown Browser navigation link to reconnect your course.
If this step is not completed, students trying to take a LockDown Browser enabled quiz might see this message “Invalid Profile https://uiowa.instructure.com— There is a problem with the URL for this exam. See this article for more information.” and are not able to