Service status history
[Closed] Service Degradation - ICON Direct - McGraw Hill's Connect - Excel Tool
Some McGraw Hill customers are experiencing issues when trying to use the Microsoft Excel tool questions within the Connect and Alexs platforms. McGraw Hill is working with Microsoft to resolve this issue. Status updates here.
[Closed] Planned Maintenance - Plagiarism Detection
Turnitin and iThenticate Scheduled Maintenance
There will be a 6-hour maintenance window on February 7, 2026 from 10:00 AM CST until 4:00 PM.
Turnitin and iThenticate will not be available through ICON or dedicated websites.
Unavailable:
Originality (including all Integrations)
SimCheck (including Integrations)
Similarity (including Integrations)
Turnitin Core API (including Integrations)
Crossref Similarity Check
Authorship
Turnitin and TurnitinUK (including all Integrations)
Roster Sync
Paper to Digital
Gradescope (Code Similarity Reports, integration with LTI 1.3 and exporting submissions only)
iThenti
[Closed] Planned Maintenance - Gradescope
Gradescope Scheduled Maintenance
There will be a 6-hour maintenance on February 7, 2026 from 10:00 AM CST until 4:00 PM.
During this time, users may experience interruptions when loading assignments and making submissions to assignments through LTI 1.3 integrations only, as well as when submitting files for Gradescope’s Code Similarity Reports and exporting submissions. However, all other components of Gradescope will be operational, including both making submissions and accessing assignments via the website directly, as well as all functionality on the Gradescope Mobile App.
We regret any
[Closed] Service Degradation - Large Scale Storage (LSS)
ITS Research Services is aware of users having connection issues on the following LSS systems and currently working to resolve these issues:
itf-rs-store14.hpc.uiowa.eud
itf-rs-store18.hpc.uiowa.edu
itf-rs-store19.hpc.uiowa.edu
itf-rs-store24.hpc.uiowa.edu
itf-rs-store31.hpc.uiowa.edu
[Closed] Service Degradation - Microsoft Teams Phone - Local Landis Application unavailable
We have received reports that the local Landis Contact Center application is currently unavailable within Microsoft Teams for some users. The vendor has confirmed the issue and is actively working on a resolution.
As a temporary workaround, users may access the Landis web client here: https://cc.landis.cloud.
This issue does not impact all Teams telephony users—only those using the Landis Contact Center in Teams.
[Closed] Planned Maintenance - Campus Data Network Connectivity, Medical Laboratories
A switch in the Med Labs is affected by a memory issue and needs to be rebooted to restore normal operation.
Effected rooms:
| 400 | 2192 | 1000H | 2000F | 3000C | 400-4 | B002G |
| 404 | 2194 | 1000J | 2000G | 3000E | 400-5 | B002H |
| 406 | 2196 | 1000K | 2000J | 3000G | 400-6 | B002J |
| 408 | 2198 | 1000L | 2000K | 3000G1 | 400-7 | B002K |
| 410 | 3191 | 1000M | 2000L | 3000G2 | 400-8 | B002M |
| 416 | 3192 | 1000N | 2000M | 3000G4 | 400-9 | B002N |
| 420 | 3193 | 1191(1) | 2191A | 3000G6 | 416-3 | B002P |
| 1000 | 3194 | 1191C | 2191D | 3000J | 420A | B020 |
| 1191 | 3196 | 1191D | 2192A | 3000K | 420A2 | B020A |
| 1193 | 5000 | 1193A | 2192C | 3189A | B002 | B030 |
| 1194 | 1000D | 2000A | 3000A | 400-1 | B002B | B030B |
| 2020 | 1000E | 2000B | 3000A2 | 400-10 | B002C | B030C-1 |
| 2190 | 1000F | 2000C | 3000A3 | 400-11 | B002E | B030D |
| 2191 | 1000G | 2000C(1) | 3000A4 | 400-2 | B002F |
All other
[Closed] Planned Maintenance - ICON
There will be a maintenance event for New Quizzes in ICON on February 01, 2026 from 06:02 AM – 09:02 AM EST (11:02 - 14:02 UTC).
Actual downtime for New Quizzes is expected to last up to 10 minutes during the event, but the full duration of the window is needed.
All other functions of ICON are expected to remain operational.
[Closed] Planned Maintenance - Clickers
During the maintenance window, Top Hat may be unavailable and visitors will see a maintenance page. Any educator who has made an assignment due during or shortly after the maintenance window should consider changing the due date/time so that students have adequate time to complete them
[Closed] Planned Maintenance - JAMF Pro Apple Device Management
The Jamf service will be upgraded to version 11.24. There should be no interruption of services to clients.
[Closed] Planned Maintenance - Multiple Services, College of Public Health Building
Upgrade to data switch CPHB-3.switch for growth (services interrupted for 30 minutes).