Service status history
[Closed] Service Announcement - UI-Guest Wi-Fi
WPA3 will be enabled on the UI-Guest network starting Tuesday, January 27th at 10:00 AM. This transition will enhance our network security and ensure compliance with modern standards.
We are starting with UI-Guest to allow testing and plan to enable transition mode on eduroam before the end of the semester.
We will be using WPA3 Transition mode, which allows for a smooth migration by supporting both WPA2 and WPA3 connections.
Most devices should not experience any issues during this transition. However, older devices (those manufactured prior to 2020) may encounter connectivity problems due to
[Closed] Service Degradation - Virtual Desktop - Citrix Workspace
ITS is investigating an issue where the Citrix Workspace application is not passing through Single Sign-On (SSO) credentials on certain campus computers. As a result, users may need to manually log-in to Workspace using their HawkID and password.
If an error message is still showing up, please try this temporary workaround:
- Click the Settings icon in the top-left corner of Citrix Workspace.
- Select Accounts…
- Click Add.
- Enter your university email address and select Continue.
- When prompted with “Do you want to use the information provided by virtualdesktop.uiowa.edu to configure your account?” select
[Closed] Planned Maintenance - Linux Software Mirrors
Linux software mirrors will be down for maintenance during this period.
[Closed] Planned Maintenance - Oracle Hosting and Administration - PeopleSoft Financials, PREQs, e-Vouchers and Receiving
ITS will be upgrading the Oracle database (FSYS) for PeopleSoft Financials. During the maintenance window PeopleSoft Financials will be unavailable and processing will be suspended. The ePro applications (PREQs, e-Vouchers and Receiving) will also be unavailable.
[Closed] Service Degradation - Microsoft 365: Email & Calendaring
Microsoft 365 is experiencing issues affecting the delivery of both incoming external email and outgoing email. Microsoft has identified a segment of service infrastructure in North America that is not processing mail traffic as expected and is actively working to resolve the issue.
[Closed] Service Announcement - ITS Help Desk Walk-in
Due to inclement weather, the ITS Help Desk Walk‑In area will be closed on January 23rd. Phone, email, and live chat support will remain available during our regular business hours. For more information, please visit https://emergency.uiowa.edu.
[Closed] Service Announcement
On Feb. 2, 2026, the Enterprise Service Center (ESC) Self Service customer portal will be upgraded to a new platform. This change, moving from Cherwell to Halo, will impact UI Health Care and campus users who submit requests for IT services or issues. A video tutorial of the new system will be available in the self-service portal, but it is similar to the existing site, and the URL will not change.
[Closed] Planned Maintenance - Campus Data Network Connectivity, Multiple Buildings
ITS will be upgrading the fiber connections to BB and BBE. There could be an outage for less than five minutes.
[Closed] Service Degradation - Multiple Services
An issue has been identified with the backend network equipment supporting wireless services on the east side of campus. Wireless connectivity is currently unstable and may experience intermittent disruptions. NES engineers are engaging our vendor(s) for Priority 1 support.
[Closed] Service Degradation - Large Scale Storage (LSS)
ITS Research Services is aware that users are having issues accessing lc-rs-store21.hpc.uiowa.edu and are working to resolve the issue.