Service status history
[Closed] Planned Maintenance - ICON Direct - Pearson Products
Pearson+, MyLab, Mastering and Revel users may experience brief interruptions—such as being signed out, access issues, or delays loading content or assessments during this maintenance window.
[Closed] Planned Maintenance - Virtual Private Network (VPN)
The Cisco AnyConnect VPN will be undergoing emergency maintenance and those using it may see a temporary disconnection of the VPN. Once the maintenance has been completed, users can reconnect to the VPN following the instructions here: https://its.uiowa.edu/services/two-step-login-duo-security/two-step-login-vpn
[Closed] Planned Maintenance - Multiple Services
SiteNow's hosting provider will be performing maintenance. Some applications may experience a temporary interruption of service.
Maintenance reference #6422
[Closed] Planned Maintenance - Linux Software Mirrors
Linux software mirrors will be down for maintenance during this period.
[Closed] Service Announcement - ICON - UDOIT Deprecation 10/1/2025
Due to the addition of Anthology Ally in the Spring 2025 semester and the overlapping nature of the tools, UDOIT will be removed from ICON on Wednesday, October 1st 2025. Users are encouraged to utilize Anthology Ally for their accessibility checking.
[Closed] Planned Maintenance - PaperCut
PaperCut will be unavailable during the Shared Database Hosting Migration.
The following printing services will be affected:
Printing in the ITCs
Web print for the ITCs
Web interface for PaperCut
Printing to charge printers
Printing that requires the use of the PaperCut Client software
Printing to print queues on IOWAPRINT01, IOWAPRINT02, IOWAPRINT03, and IOWAPRINT04 will not be affected unless it requires the PaperCut client software.
[Closed] Planned Maintenance - Microsoft SQL Server Hosting and Administration - SQL Server 2019 Shared Database Hosting Migrations
As part of the Data Center Network Segmentation Project, ITS will migrate the SQL Server 2019 shared database hosting environment. This change will involve updated IP addresses and new firewall configurations for the following production systems:
- IOWASQLPROD7.iowa.uiowa.edu
- Deprecated aliases: IOWASQLHOST1, IOWASQLHOST2, IOWASQLHOST3
- IOWASQLPROD8.iowa.uiowa.edu
- Deprecated alias: IOWASQLSEC4
- IOWASQLDMPROD5.iowa.uiowa.edu
- Deprecated alias: IOWASQLDMHOST3
There will be up to 30 minutes of database downtime during the scheduled maintenance window. Some applications may require service restarts or full
[Closed] Service Degradation - ICON Direct - McGraw Hill - SIMnet
There is an issue preventing some instructors from logging into SIMnet when accessing through their LMS integration. Our engineering team is actively investigating and working to restore full functionality. As a temporary workaround, instructors may log in directly to SIMnet. Status updates here.
[Closed] Service Degradation - eduroam
Users may experience issues connecting to Eduroam on the east side of campus. IT support staff are investigating.
[Closed] Service Degradation - Multiple Services
ITS is aware of an issue where some users are unable to view some older content embedded from UICapture in ICON Pages, Discussions, Modules, etc.
The immediate fix for this problem is to embed the content again using the current version of the integration between ICON and UICapture. We've posted a new FAQ with some quick steps that content owners can take to update their content.
ITS will also continue to engage both vendors to provide a long-term solution for the underlying problem with the old integration.