Advanced options

[Closed] Planned Maintenance - UICapture

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UICapture
Planned Maintenance

The Panopto Cloud will be taken offline later today for emergency database maintenance. We expect up to 2 1/2 hours of downtime.

[Closed] Planned Maintenance - HR System

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Planned Maintenance

The HR System will be upgraded to the latest version.

Employee Self Service (including the Performance Review Tool), Jobs @UIowa, Compliance and Qualifications, Time & Attendance, and the HR System will be unavailable during this time.

[Closed] Planned Maintenance - UI Events Calendar

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UI Events Calendar
Planned Maintenance

The Events Calendar at https://events.uiowa.edu will be undergoing maintenance and will be unavailable.

[Closed] Service Degradation - HawkID - Password Reset

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HawkID
Service Degradation

We are receiving reports that the password reset tools at hawkid.uiowa.edu are slow and not able to confirm identity through text messages. Support staff are working to resolve the issues. 

[Closed] Planned Maintenance - Multiple Services, Seamans Center

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eduroam,
Campus Data Network Connectivity
Seamans Center
Planned Maintenance

A network maintenance window is reboot networking equipment in the building. Wired and wireless services to the campus network will be not be available during this maintenance.

[Closed] Planned Maintenance - Multiple Services, Buildings

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eduroam,
Campus Data Network Connectivity
Burge Hall,
Catlett Residence Hall,
Currier Hall,
Daum Hall,
Hillcrest Hall,
Mayflower Hall,
Parklawn Hall,
Petersen Residence Hall,
Rienow Hall,
Slater Hall,
Stanley Hall
Planned Maintenance

A network maintenance window is reboot networking equipment in the building. Wired and wireless services to the campus network will be not be available during this maintenance.

[Closed] Planned Maintenance - Multiple Services, Buildings

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eduroam,
Campus Data Network Connectivity
Beckwith Boathouse,
Carver-Hawkeye Arena,
Duane Banks Field,
Field Hockey Event Management Box,
Field Hockey Grandstand,
Gerdin Athletic Learning Center,
Goschke Family Wrestling Training Center,
Hansen Football Performance Center,
Hawkeye Indoor Track Facility,
Hawkeye Softball Complex,
Hoak Family Golf Complex,
Karro Athletic Hall of Fame,
Kinnick Stadium,
Nagle Family Clubhouse,
Soccer Complex Facility
Planned Maintenance

A network maintenance window is reboot networking equipment in the building. Wired and wireless services to the campus network will be not be available during this maintenance.

[Closed] Service Degradation - macOS

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macOS
Service Degradation

For UI-managed devices:

Computers running macOS Sonoma 14.5 do not properly create the local Keychain database when a user logs into the computer for the first time using their HawkID credentials. The user may see a message similar to "A keychain could not be found store "login"". Various applications that depend on the Keychain to store cryptographic information (Adobe, Microsoft, Safari) will encounter problems.

Shared computers in classrooms and common areas will be the devices most affected by this issue. Local accounts on the computer, created through Users and Groups in System Settings

[Closed] Service Announcement - University of Iowa Mobile App

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University of Iowa Mobile App
Service Announcement

Beginning August 1, 2024, a new University of Iowa mobile app will be available in mobile app stores. One of the primary features of the app is a direct connection to MyUI, which allows students to use the platform within the app without having to log in with their HawkID and password each time. The app also connects students to resources and allows them to pay their U-bill, schedule appointments, and find their way around campus all from their smartphone.

The HawkTools app will be deprecated and no longer supported.

Find more information on the Mobile App service page. 

[Closed] Service Degradation - ICON

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ICON
Service Degradation

The Sexual Assault Prevention Education Program training is unable to pass grades to ICON.  Students may not see an assigned grade upon completion of the course.  IT staff are working with the vendor to resolve this issue. If this issue is encountered, please email a screenshot of completion to: