Advanced options

[Closed] Planned Maintenance - Note Depot

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Service(s) affected
Note Depot
Category
Planned Maintenance

We are fixing a few bugs and updating the URL path. We don't expect a long downtime for the service. But you may notice a brief interruption if you are using Note Depot between during the maintenance period.

You will need to update your bookmarks or saved links after the update is applied. ICON Navigation Bar links to Note Depot will be automatically updated.

[Closed] Planned Maintenance - Multiple Services

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Service(s) affected
eduroam,
UI-DeviceNet,
UI-Guest Wi-Fi
Category
Planned Maintenance

ITS will be performing maintenance to the campus wireless network. This involves upgrading the software that runs the wireless infrastructure as well as wireless authentication.

During the maintenance window wireless performance may be degraded in areas of campus for brief (10 - 15 Minutes of time). 

In the afternoon there will be a period of time that access to UI-Guest and the UI-DeviceNet registration portal will be unavailable for 45 to 60 minutes.

This maintenance is necessary to address routine software and security issues.

[Closed] Planned Maintenance - Clickers

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Service(s) affected
Clickers
Category
Planned Maintenance

Top Hat has scheduled maintenance on the first Sunday of every month, from 4:00 AM CT to 7:00 AM CT.

During the maintenance window, Top Hat will be unavailable and visitors to app.tophat.com will see a maintenance page.

[Closed] Outage - Research Data Collaboration Service (RDCS)

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Service(s) affected
Globus
Category
Outage

Research Data Collaboration Service (RDCS/Globus) endpoint is currently unavailable. ITS Research Services is troubleshooting the issue. Users will not be able to transfer data using RDCS/Globus to or from LSS, Argon homes, or /nfsscratch. 

[Closed] Planned Maintenance - Microsoft SQL Server Hosting and Administration - SQL Server 2019 Shared Database Hosting Migrations

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Service(s) affected
Microsoft SQL Server Hosting and Administration
Category
Planned Maintenance

As part of the Data Center Network Segmentation Project, ITS will migrate the SQL Server 2019 shared database hosting environment.  This change will involve updated IP addresses and new firewall configurations for the following non-production systems:

  • IOWASQLTEST7.iowa.uiowa.edu
    • Deprecated aliases: IOWASQLTEST1, IOWASQLTEST2, IOWASQLTEST3
  • IOWASQLTEST8.iowa.uiowa.edu
    • Deprecated alias: IOWASQLSECTEST4
  • IOWASQLDMTEST5.iowa.uiowa.edu
    • Deprecated alias: IOWASQLDMTEST3

 

There will be up to 30 minutes of database downtime during the scheduled maintenance window.  Some applications may require service restarts

[Closed] Outage - Data Center Operations & Services

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Service(s) affected
Data Center Operations & Services
Category
Outage

LC Datacenter subnets are experiencing a network outage. Some affected services include PeopleSoft, Employee Self-Service, and Universal Workflow. NES is investigating.

[Closed] Service Announcement - Two-Step Login with Duo Security

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Service(s) affected
Two-Step Login with Duo Security
Category
Service Announcement

Starting September 9, voice and text authentication options will be retired for approximately 25,000 users who have enabled the Duo Mobile app but have used voice or text authentication within the past 180 days. These users have received direct communication regarding this change and will need to complete their transition to the Duo Mobile app.

Plans and communications are underway for the next phase of this project. By November 4, an additional 29,000 users will be required to use the Duo Mobile app for authentication. 

Learn more about plans to phase out voice and text authentication. 

[Closed] Planned Maintenance - UICapture

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Service(s) affected
UICapture
Category
Planned Maintenance

ITS will be performing maintenance on our Panopto tenant (UICapture) in this time. We don't expect any downtime related to this maintenance, but you may notice a very brief interruption when attempting to log into UICapture directly with your HawkID.

The Zoom integration, Teams integration, Canvas (ICON) integration, Note Depot, and the rest of the core Panopto platform (recording, uploading, editing, and viewing) will be unaffected by this maintenance.

[Closed] Service Degradation - Multiple Services

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Service(s) affected
UICapture,
Note Depot
Category
Service Degradation

Panopto users are seeing an increased error rate in general website usage. ITS staff are working with the vendor and keeping an eye on the situation. This issue may also impact NoteDepot and Course Analytics Insights useage. 
 

[Closed] Service Degradation - Multiple Services

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Service(s) affected
ICON,
UICapture
Category
Service Degradation

ITS staff are currently investigating problems with viewing content embedded from UICapture in ICON courses. The embedded content is showing an error stating "We’re currently experiencing technical difficulties" instead of showing the video. 

We'd like your assistance in identifying problematic content in courses. Please use this form for any items that you'd like us to review.