Service status history
[Closed] Service Announcement - ICON Direct
ICON Direct will undergo an upgrade on August 14. As a result, instructors are advised to wait until after this date to connect their ICON courses with the following online homework platforms:
- Cengage: MindTap
- Macmillan: Achieve
- McGraw Hill: Connect, Go, Campus, and SIMnet
- Pearson: MyLab and Mastering
- Wiley: WileyPlus
- WW Norton: InQuizitive, Student Site, Smartwork
Please ensure all connections are made post-upgrade to avoid any disruptions.
[Closed] Planned Maintenance - Clickers
Top Hat has scheduled maintenance on the first Sunday of every month, from 4:00 AM CT to 7:00 AM CT.
During the maintenance window, Top Hat will be unavailable and visitors to app.tophat.com will see a maintenance page.
[Closed] Service Degradation - Interactive Data Analytics Service (IDAS)
The shared class folder "classdata" is experiencing issues. Research Services is investigating.
[Closed] Planned Maintenance - SiteNow
SiteNow's hosting provider will be performing maintenance from 11pm - 7am on the dates affected. Some applications may experience a temporary interruption of service.
Maintenance reference #6433, #6440, #6432
[Closed] Planned Maintenance - Linux Software Mirrors
The Linux Software Mirrors service will be down during this time.
[Closed] Service Degradation - Large Scale Storage (LSS)
ITS Research Services has restored access to all LSS systems, however, automation work still remains to complete the implementation of the new authentication configurations. Until this work is done, we will not be able to create new LSS shares or make changes to share quotas. Once this work is done we will start processing requests.
[Closed] Planned Maintenance - SPSS
Update IBM SPSS license to support new SPSS Release v.31.0
ITS will be updating the following license server to support SPSS Release v.31.0:
ibmspss-lm.iowa.uiowa.edu
Duration: Expected to be under 15 minutes, but 30 minutes are being allotted in case any issues arise.
[Closed] Service Degradation - Multiple Services, Off Campus - DNS Issues
After the migration to our new EIP DNS system last evening as our external DNS resolvers, we are seeing some DNS resolution issues.
*Iowa websites may not load for users and they will not be able to connect to VPN Services.
Network Engineering Services is looking into the issue.
[Closed] Planned Maintenance - MatLab
Update MATLAB license to support new MATLAB Release 2025a. ITS will be updating the following license server to support MATLAB Release 2025a: matlab-lm.iowa.uiowa.edu
[Closed] Service Announcement - Printing in Computer Labs (ITCs)
Starting Friday, August 1, printing prices in Instructional Technology Centers (ITCs) will increase to:
- $0.07 per black and white impression
- $0.20 per color impression
Departments hosting student printers will be reimbursed at:
- $0.03 for black and white
- $0.16 for color
This adjustment supports the sustainability of printing services while keeping costs below local alternatives.