Service status history
[Closed] Planned Maintenance - Research Remote Desktop Service
ITS will be performing maintenance on RRDS that will begin Monday, September 21 at 9PM CT until Tuesday, September 22 at 12AM. During this time the service will not be available. This work will include software updates and will require the system be rebooted.
Please be sure to save all work and log off no later than 8:30pm.
If you are logged into the service at start of the maintenance window, you will be logged out and all running jobs will be stopped.
[Closed] Service Degradation - Wireless Screen Sharing
Engineers have identified an issue with the wireless discovery service that prevents laptops and mobile devices from finding AirPlay and Miracast wireless displays (Mersive Solstice) in classrooms and conference rooms. This issue is also affecting Assistive Listening broadcasts in select campus locations.
Workaround: If your device doesn't list the display, you can still connect by entering the IP address shown on the display's screen.
The cause is an underlying issue in the network architecture, and resolving it will take some time. Network Engineering Services (NES) is developing a plan and
[Closed] Planned Maintenance - Linux Software Mirrors
Linux software mirrors will be down for maintenance during this period.
[Closed] Planned Maintenance - Oracle Hosting and Administration
ITS will apply security updates to the Oracle servers. Each instance on the server will be down for approximately 60 minutes per host.
Service Degradation - ICON
The 'Message Students Who' feature in ICON quizzes and assignments is currently unavailable. IT Staff are aware of the issue and working with the vendor to resolve.
[Closed] Service Degradation - University Classrooms
Room Schedulers configured with Ad Astra calendars are losing configurations and no longer displaying scheduled events. Technicians are aware and working with the vendor on this issue.
Please report any down room schedulers with a Room Scheduler Incident: https://service.uiowa.edu/service?id=1520
[Closed] Service Degradation - ICON - Proctored Exam Portal
The Proctored Exam Portal within ICON is currently stalling at 'Loading Available Times'. They are looking into a resolution.
To schedule an exam, contact Exam Services at 319-384-4800 or exam-services@uiowa.edu. They will need the following information:
-The course code, including the section number.
-The name of the exam you need to take.
-Your preferred testing times so they can see what is available.
[Closed] Planned Maintenance - Data Center Operations & Services - Infrastructure Day
From 6-7am: The ITS Network Engineering Services (NES) team will be upgrading software on the core LC router (connectivity from both data centers to campus and internet). The redundant core router, located at ITF, will remain up for the duration. There is the potential for a blip in connectivity during router reboot.
Network connectivity within each UI enterprise datacenter will not be impacted. As stated above, connectivity between datacenters and to campus and internet has the potential for a network blip of less than 60 seconds.
From 7-9am: The F5 management interfaces will be migrated to a
[Closed] Planned Maintenance - Clickers
During the maintenance window, Top Hat may be unavailable and visitors will see a maintenance page. Any educator who has made an assignment due during or shortly after the maintenance window should consider changing the due date/time so that students have adequate time to complete them.
[Closed] Planned Maintenance - JAMF Pro Apple Device Management
The Jamf service will be upgraded to version 11.32. There should be no interruption of services to clients.