Service status history
[Closed] Planned Maintenance - Campus Data Network Connectivity, Multiple Buildings
Various switches in the buildings listed will undergo a preventative maintenance reboot. During this time, the switch will be temporarily unavailable, and any connected devices or services may experience a brief disruption in network connectivity.
Expected Downtime: 10-20 minutes while the reboot is in progress.
Please plan accordingly and ensure that any critical tasks or operations are completed prior to the scheduled maintenance window.
[Closed] Outage - Campus Data Network Connectivity, Multiple Buildings
We are currently experiencing a network outage affecting the Seamans Center and the Iowa Advanced Technology Laboratories. Users in these locations may experience connectivity issues or intermittent access to network services.
ITS is actively investigating the issue and working to restore service as quickly as possible.
[Closed] Planned Maintenance - ICON Direct - W.W. Norton's eReader
W.W. Norton's eReader will be undergoing maintenance during this window. No outages are expected. This will not impact W.W. Norton's eTexts ordered through the ICON Direct program. Status updates here.
[Closed] Planned Maintenance - Campus Data Network Connectivity, Seamans Center
Network switches in Seamens Center will undergo a preventative maintenance reboot. During this time, the switches will be temporarily unavailable, and any connected devices or services may experience a brief disruption in network connectivity.
Expected Downtime: 10-20 minutes while the reboot is in progress.
Please plan accordingly and ensure that any critical tasks or operations are completed prior to the scheduled maintenance window.
[Closed] Planned Maintenance - Interactive Data Analytics Service (IDAS)
Due to LSS maintenance, new IDAS sessions will not be able to launch during the maintenance window. We recommend logging into IDAS and starting any needed session before maintenance begins. If your LSS shares are hosted on the server itf-rs-store36.hpc.uiowa.edu, please avoid connecting to them from your IDAS session shortly before maintenance begins.
As a reminder, per IDAS policy, idle IDAS sessions may be terminated after 18 hours. To help ensure that your sessions remain active, please log in to IDAS at least once every 18 hours.
[Closed] Planned Maintenance - Large Scale Storage (LSS)
ITS Research Services has identified a hardware issue with itf-rs-store36.hpc.uiowa.edu. We will need to take a maintenance to replace the failing component. This work will require the system being fully powered down and taken out of the rack to service. No other LSS systems will be impacted by this maintenance.
The maintenance will be performed on Wednesday, August 5th starting at 4:00pm. Due to the nature of this work, we cannot provide an exact time frame on how long the server will be unavailable. We anticipate this being unavailable for 2-4 hours.
[Closed] Planned Maintenance - Multiple Services
Due to a planned database migration, the following services may experience a brief disruption between the hours of 3-4pm CDT on Aug. 5, 2026.
- ICON Admin Tools
- Note Depot
- Elements of Success
- Ally Data Dashboard
[Closed] Service Degradation - Clickers
Top Hat has reported that some users are encountering a "Top Hat failed to load" error when trying to access certain areas of Top Hat through a web browser. Top Hat Support is preparing a fix to deploy.
View full incident details
[Closed] Service Degradation - ICON Direct - W. W. Norton - Gradebook Issue
W.W. Norton is investigating reports that grades are not being sent properly to Canvas grade books. Students may receive an error message that reads, "Your work and your grade have been saved, but we were not able to transfer your grade to your LMS." Grades are still being properly saved in W.W. Norton's database, so students can continue working and receiving grades. Once this issue has been resolved, any grades previously earned will be properly sent to LMS grade books. Status updates here.
[Closed] Planned Maintenance - Clickers
During the maintenance window, Top Hat may be unavailable and visitors will see a maintenance page. Any educator who has made an assignment due during or shortly after the maintenance window should consider changing the due date/time so that students have adequate time to complete them.