Available to
IT Professionals
There is no charge for use of this service.

The ITS Help Desk provides support to students, faculty, staff and members of the university community on a variety of technology-related topics. Support includes, but is not limited to:

  • ITS services
  • operating systems
  • software applications
  • networking
  • personal computer¬†security

On-call after hours emergency support is available outside normal Help Desk hours. The service is available for wide-scale outages and university-critical business. To receive emergency support call 319-384-4357 (HELP) and follow the directions to leave a message. The Help Desk on-call agent will quickly return your call.

All customer issues are important to ITS and the Help Desk strives to resolve them in a timely manner, but only emergency situations will be addressed by the after hours emergency service. The Help Desk on-call agent will determine if the issue is an emergency. 

Routine calls received after-hours will be handled the next business day. Examples of routine calls are:

  • An individual who is unable to access an ITS-provided service, but the service is available to all other customers.
  • An individual who is having computer problems that does not involve critical university-related business.
  • A HawkID password reset

Current Status

There are currently no alerts.


Services scheduled for maintenance over the next 7 days. Please refer to the calendar view of alerts for a complete schedule.
There is currently no planned maintenance.

Past 90 Days

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ITS Help Desk Contact Information

319-384-4357 (HELP)