Campus telephone and voice services appear to be restored. We are working to verify and will send an all-clear message to campus later this evening.

Work is ongoing with the vendor to address the issue. We will provide another update within one hour, or earlier if there is a change in status.

We are continuing to work on the issue in coordination with the vendor. Another update will be posted to this page in one hour, or sooner if there are any changes.

IT staff continue to work closely with the vendor to resolve the issue impacting inbound external calls. We will share another update on this alerts page in one hour or sooner if the status changes.

Campus telephone and voice services are currently unable to receive calls from external telephone numbers. Outbound calls, 911, and University of Iowa Health Care are not impacted. The Carver College of Medicine is impacted. Information Technology Services has escalated the issue to the telephone service carrier, Lumen. Status updates will continue to be shared via this alert page and ITS will notify campus when the issue is resolved.

Outbound calls from campus to external numbers are now working. Inbound calls from external numbers to campus are still not working. ITS continues to investigate the issue and will share updates as they become available.

Our team is working to resolve the issue. In the meantime, the ITS Help Desk is available via live chat at https://helpdesk.its.uiowa.edu/connect/ or email at its-helpdesk@uiowa.edu.