Run the MFK through the General Ledger Master File Key Validation Tool.
If it works in the validation tool and not in the workflow, contact the Workflow support group. Let them know what form you are working in.
For most tools we do need this information for compliance and software delivery. Many tools are delivered to the campus end user’s system (IOWA domain) via Software Center (Windows) or Self Service (Mac).
Check the Universal Workflow Inbox.
If it is not there, when in the Inbox click “My History”, it should appear there, if you know the workflow ID you can put that into the search field to scope the search.
You could also contact the ITS Campus Software Office and asked to be put back into the workflow. Please provide the workflow ID and HawkID of the person to be added in.
Open up the workflow package for the desired order, go to the bottom of the workflow>click Show Supporting Text>Download as PDF.
Please use the Software Tool End User Change Form.
Check the Universal Workflow Inbox.
Open the applicable order form.
If your order form is not in the Inbox click “My History”, it should appear there. If you know the workflow ID you can put that into the search field to scope the search.
Go to the Order Information (towards the bottom), if the order has been processed the license information should show up in that section.
The Order Information section will note Order Complete with the license information below.
This is part of the campus license, the yearly campus license is negotiated on a specific date and all license expirations are tied to this. A campus license gives us volume discounts which benefits the campus.
Many tools are volume purchased, not used site wide so we may not have ITS or Health Care support for these tools. If this is the case, go to the Offered Tools site and click on the affiliated tool. The support information is in the Support and Training section.