AI chat and AI agents can look similar at first, but they are built for different kinds of work. Chat works well for open-ended questions, drafting, and thinking something through. Agents are built for something more specific and repeatable. This article explains what makes them different and when an agent makes more sense than a regular chat.

When people answer the same questions again and again, that pattern may be worth noticing. Copilot Agents can help with repeated information tasks when the source material, instructions, and boundaries are clear. This article looks at how agents can support repeated knowledge work, including an example from the AI Support Team.