The table below provides additional, more granular detail on our Managed Application and Platform offerings from Enterprise Infrastructure.
Feature | Core Application Service | Specialized Application Service | Co-Managed Service | Customer Managed Service |
| Application focused Sysadmin | Two ITS staff | One ITS staff | Customer only, no EI admin | Customer only, no EI admin |
| Available Platforms* | Cloud, Physical Hardware, VM | Cloud, Physical Hardware, VM | Physical Hardware, VM | Cloud, Physical Hardware, VM |
| Permitted Data Classifications (Restricted and Critical may require approval from ISPO) | Public (I) University Internal (II) Restricted (III) Critical (IV) | Public (I) University Internal (II) Restricted (III) Critical (IV) | Public (I) University Internal (II) | Public (I) University Internal (II) Restricted (III) Critical (IV) |
| Root or Admin OS access by customer | No | Temporary via workflow | Yes, 24x7 | Yes, 24x7 |
| Monitoring | Included | Included | Available** | Platform only |
| Alerting | Included | Included | Customer responsibility | Customer responsibility |
| Automated Alerting Hours (available range) | 24x7 | 06:00-20:00 (CT) Business Days | N/A | N/A |
| Support Hours | 24x7 | 06:00-20:00 (CT) Business Days | 24x7 (Platform only) | 24x7 (Platform only) |
| 24x7 Application Support Available | Included | Available**** | N/A | N/A |
| Alert response goal | 60 minutes or less | 60 minutes or less | 60 minutes or less | 60 minutes or less |
| File level backups | Included | Included | Included | N/A |
| Test Server Configuration | Required | Recommended | Available | Available |
| Development Server Configuration | Available | Available | Available | Available |
| OS Security updates | Included | Included | Included | Customer responsibility |
| Application Updates | Included at hourly rate | Included at hourly rate | Customer responsibility | Customer responsibility |
| Application level troubleshooting | Included at hourly rate | Included at hourly rate | Customer responsibility | Available at hourly rate |
| TLS certificate management | Included at hourly rate | Included at hourly rate | Customer responsibility | Customer responsibility |
| Network Load Balancer support (F5) | Available | Available | Available***** | N/A |
| Managed host level firewall rules | Included | Included | Included | Customer responsibility |
| Coordinated ISPO firewall rules | Included | Included | Customer responsibility** | Customer responsibility |
| VM Snapshot management (VM platform only) | Included | Included | Included | Included |
| Consulting*** | Included at hourly rate | Included at hourly rate | N/A | Included at hourly rate |
| OneIT Governance Approval Required | Yes | N/A | N/A | N/A |
| Hourly rate for staff time | $125 | $95 | $125 | $95 |
| Service contact | its-ei-mas-core@iowa.uiowa.edu | its-ei-mas-flex@iowa.uiowa.edu | its-coman-support@iowa.uiowa.edu | its-ei-tps-sysstor@iowa.uiowa.edu |
* - Platform costs vary. On premise base VM cost is $70/month. Details on the Virtual Server Pricing page.
** - EI-MAS-Flex does not monitor individual co-managed systems outside of ensuring system availability for OS patching. Monitoring can be configured by the customer using our monitoring and alerting services.
*** - Initial project consulting or intake is FREE. Fee is for project execution or in-depth support assistance.
**** - Support outside of standard support hours provided at $125/hour. Support requests outside of normal business hours must be initiated by customers by contacting the ITS Help Desk.
***** - Those customers who wish to use the F5 to load balance their application should contact EI-MAS-Flex who can assist at their hourly rate.