We recommend that you connect your iOS and Android Devices to the Outlook App.  Below are alternative options.  They are NOT recommended. They must support modern authentication and DUO authentication. They have limited support.  

See Switching to the Outlook Mobile App if you have another mail app installed.

NOTE:  If you need to remove your account from an app below, follow the steps for your device, but instead of choosing to Add an account, select your account and Remove it. Removing the account will also remove your account from the Calendar, Contacts, and Notes apps if they were added when the account was setup.

NOTE:  See also Microsoft 365 Calendaring Issues: Best Practices for Outlook & Mobile Device Users & their Delegates.

Check for updates to the OS on your mobile device (DO THIS FIRST)

NOTE: We recommend that you have first installed the latest OS updates for your mobile device. To check for software updates on an Android or iOS follow the steps below. (Note: steps may vary per device).

For iOS:

  1. Open Settings
  2. Go to 'General'
  3. Go to 'Software Update'
  4. This page will prompt you to update your software or it will tell you that you are up to date and which version you currently are running.

For Android:

  1. ​Open Settings
  2. Scroll down to 'About phone' or 'About device' and tap it. Note: This step may not exist on all android devices.
  3. Tap 'System Update' or 'Software Update'
  4. Tap 'Scan for new updates'   
  5. Download and install any necessary updates

Connecting your iOS 18.x device to Microsoft 365
  1. Tap Settings.
  2. Tap Apps
  3. Tap Calendar
  4. Tap Calendar accounts
  5. Tap Add Account.
  6. Tap Microsoft Exchange
  7. In the Email Address field, type your HawkID@uiowa.edu.
  8. Enter a description for your account (e.g., Microsoft 365).
  9. Tap Next.
  10. When prompted, tap Sign In
  11. If prompted "Settings....", Tap Continue
  12. Enter your HawkID password in the Password field.
  13. Tap Log In.
  14. You will be prompted to complete the login using DUO     - follow/complete all the DUO prompts
  15. If you are prompted about "trust uiowa.edu ..." choose Yes.
  16. Choose/toggle which items (email, calendar, contacts, etc.) you want to sync between your account and your iOS device.
  17. Tap Save.

Connecting your Android to Microsoft 365 using the Gmail app

You will need to use DUO to connect to the account and you may need to use a different application (Outlook app is the recommended app) 

  1. Tap Settings
  2. Tap Add Account (or Add Another Email Account if you already have an account added)
  3. Tap Exchange and Office 365
  4. Type your HawkID@uiowa.edu
  5. Tap Next
  6. Type your HawkID password
  7. Tap Log In
  8. You will be prompted to complete the login using DUO - follow all the DUO prompts
  9. If prompted with "Trust uiowa.edu...." prompt, tap Continue
  10. When prompted with "Your account is ready to go", tap Done.
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