We recommend that you install the latest OS updates for your mobile device first. To check for software updates on an Android or iOS follow these steps below (Note: steps may vary per device).

IMPORTANT NOTICE:  Microsoft supports the most recent 2 iOS versions or most recent 4 Android versions to download Outlook.

For iOS:

1. Open Settings
2. Go to 'General'
3. Go to 'Software Update'
4. This page will prompt you to update your software or it will tell you that you are up to date and which version you currently are running.

For Android:

1. ​Open Settings
2. Towards the bottom, tap 'System Updates'
3. Go to 'Software Update'
4. This page will prompt you to update your software or it will tell you that you are up to date and which version you currently are running.

If you lost contact information due to changing to the Outlook app, see the Contacts section below for steps to reconnect.

iOS - the 2 most recent versions:

1. If you currently use another mail app to check email on your mobile device, remove the account from there first. 
2. Download Microsoft Outlook from the App Store
3. Open the app and choose Get Started
4. Tap Add Account
5. Tap Add Account (Outlook, Gmail, Exchange, iCloud...)
6. On the "Add Account" screen, in the Email Address field, type your HawkID@uiowa.edu
7. Tap Add Account.
8. On the "HawkID Login" screen, type your HawkID password.
9. Tap Sign In.
   Note: If you have Two-Step Login with Duo Security, you will be prompted to complete login using Duo.
10. Tap Maybe Later when prompted to add another account
11. If prompted, view the tutorial by swiping or tap Skip.

Older iOS versions

NOTE:  Microsoft only supports the two most recent OS release versions. Devices with older iOS versions are no longer supported and the Outlook app is not available to download.  While older versions of Outlook already installed will still work on devices running older iOS versions, these devices will not get new app updates. Users can expect a degraded experience of the Outlook for iOS app over time if they do not stay up to date. 

Depending on your version of the Outlook app and iOS, the instructions above may work for you. If they don't, try the steps below. 

1. If you currently use another mail app to check email on your mobile device, remove the account from there first. 
2. Open the Outlook app and choose Get Started
3. Select No Thanks on the "Get Notified Page"
4. Enter your Email account (e.g. jane-doe@uiowa.edu) and choose Add an Account
5. On the "Enter your Exchange Account Details" page press "Show Advanced Settings"
6. Enter your Email Address (e.g. jane-doe@uiowa.edu)  in the "Email Address Field"
7. Enter your HawkID password in the "Password" field
8. In the "Server" field enter outlook.office365.com
9. In the "Username" field enter your HawkID@uiowa.edu
10. Then press the checkmark at the top right corner to add the account.
11. Once the account is added the app will ask you if you want to add another account. Press "Maybe Later" to continue to your inbox.
12. Press Skip to advance to your inbox.  The app will take a few minutes for the mail to sync.

Contacts

If you were syncing your email contacts with the contacts list on your phone prior to using the Outlook app, and you lost your contacts when you changed to the Outlook app, you can re-add them by following the steps below.

1. Tap Settings
2. Tap Contacts
3. Tap Accounts
4. Tap Add Account
5. Tap Microsoft Exchange 
6. In the Email Address field, type your HawkID@uiowa.edu
7. Enter a description for your account (e.g., Office 365, UI email)
8. Tap Next
9. When prompted, tap Sign In
10. Enter your HawkID password in the Password field
11. Tap Log In
12. You may be prompted to complete the login using DUO
13. If you are prompted about "are you trying to sign in with Apple..." choose Yes
14. Choose contacts to sync your contacts with your iOS account
15. Tap Save

NOTE:  Only the latest the latest 4 Android OS versions are supported.

Current versions (most recent 4 OS versions):

Note: Some steps may not show or could have different wording depending on the device that you are using.

1. If you currently use another mail app to check email on your mobile device, remove the account from there first. 
2. From the Google Play Store, search for and install Microsoft Outlook 
3. Tap Open once the install is complete
4. Tap Get Started, and either slide through or skip the introductory tips
5. Tap Settings
6. Tap Add a Mail Account
7. Tap Add Email Account
8. Tap O365
9. Type your HawkID@uiowa.edu and tap Continue (allow the screen to load the HawkID login page)
10. Type your HawkID Password (your HawkID@uiowa.edu should already be entered)
11. If your HawkID@uiowa.edu is not displaying correctly or is misspelled, you'll need to touch the back button and re-type it rather than correcting the error on this login page
12. ​Tap Log In
    Note: If you have Two-Step Login with Duo Security, you will be prompted to complete login using Duo.
13. If prompted to add another account, tap Skip
14. If prompted to view the tutorial by swiping or tap Skip

Previous Android versions
*** Only the latest the latest 4 Android OS versions are supported.

1. If you currently use another mail app to check email on your mobile device, remove the account from there first. 
2. Search for and download Microsoft Outlook from the Play Store (app store), through Google Play > Apps
3. Touch Open once the install is complete
4. Touch Get Started, and either slide through or skip the introductory tips
5. Touch the Office 365 icon
6. Enter HawkID@uiowa.edu, and allow the screen to load the HawkID login page
7. At the HawkID login page, add your HawkID Password (your HawkID@uiowa.edu should already be entered)
8. If your HawkID@uiowa.edu is not displaying correctly or is misspelled, you'll need to touch the back button and re-type it rather than correcting the error on this login page
9. ​Touch Sign In
   Note: If you have Two-Step Login with Duo Security, you will be prompted to complete login using Duo.
10. If prompted to add another account, tap Maybe Later or Skip
11. You can either skip the tips or tap right arrow to scroll through them. 

iOS

1. Open the Outlook app
2. Tap the Home icon (circle with initial in upper left corner)
3. Tap Settings (gear icon)
4. Tap Accounts
5. Tap Add Account
6. Tap Add Shared Mailbox
7. Type the Account ID of the shared mailbox (e.g., shared-mb) before the @ sign
8. Tap Add Shared Mailbox
9. Tap the < to return to settings
10. Tap the X to close out of the window. 

The mailbox will appear under Mail Accounts as "Office 365 - Delegate Mailbox"  You can now send and receive from the shared mailbox on your phone.  By default, all Inboxes will display together, so if you only want to view one at a time, tap the icon for which mailbox you wish to view.  

Android

1. Open the Outlook app
2. Tap the Home icon (three lines in upper left corner)
3. Tap Settings (gear icon)
4. Tap Accounts
5. Tap Add Account
6. Tap Add Shared Mailbox 
7. Type the Account ID of the shared mailbox (e.g., shared-mb) before the @ sign
8. Tap Continue
9. Tap Add Shared Mailbox
10. Click the x to close out of the window. 

The mailbox will appear under Mail Accounts as "Office 365 - Delegate Mailbox"  You can now send and receive from the shared mailbox on your phone.  By default, all Inboxes will display together, so if you only want to view one at a time, tap the icon for which mailbox you wish to view.

NOTE: This method is no longer recommended.  Changes to security policies will be affecting the ability to use these apps in the near future. 

See Alternative Mobile Device Apps for instructions on using other mobile apps for checking mail.