1.  Click on Calls on the left side
2. Type in the phone number you want to call (all 10 digits)
3. Next to the Call button, click the drop down arrow.  
4. You will see Call as myself or Call as (name of your Call Queue)

Not all Call Queues have the option to opt in or out.  If you do, follow these steps:

1. Click the 3 dots in the upper right corner

2. Click settings  

   
3. Click Calls on the left side
4. Your Call Queues will appear at the top.  Click on the Call Queue you want to opt in or out of
5. Click the toggle to turn on or off 

1. Click the 3 dots in the upper right corner

2. Click on Settings  

   
3. Click on Calls on the left side
4. Under the Personal tab at the top, you will see Call Handling and Forwarding below
5. Click the toggle button to turn on or off Call Forwarding
   1. When turned on, you then can Choose how all your calls will be forwarded
   2. Default will be Forward to Voicemail
   3. If you choose to Forward to a new number or contact, put in the full 10 digit number  

1. Click the 3 dots in the upper right corner

2. Click on Settings  

   
3. Click on Calls on the left side
4. Find section called Manage Call group or Manage Delegates.
   1. Manage Call Group
      1. Add a call group member - Type either hawkid or name
      2. After adding members, on the right side, you can click on Ring:  and choose Everyone at once or In order below
      3. Click Calls at the top and it will bring you back to your settings
   2. Manage Delegates
      1. Click on Add a delegate
      2. Type either hawkid or name of person
      3. You will be given options of what you can grant the user for you

After you have been told that your phone is ready to sign in, follow the steps on your phone's screen

CCX

1. Step 1 on the screen says to enter the link provided on your Computer (https://microsoft.com/devicelogin)

   
2.  Sign in with your hawkid and password
3. On your Computer screen, it will ask for a Code.  Look on the screen on your phone and enter the code provided (Step 2).
4. Click on Next or Pair
5. This will reboot your phone.  It may reboot it a few times.  Please give it time to finish

VVX

1. Click on Sign In button in the bottom left hand corner of your phone  

   
2. Type the url on the screeon on your computer (https://aka.ms/siplogin)
3. Sign in with your hawkid and hawkid password

4. You will get the following screen asking for Enter pair code to add a device

   

   • Look back on your phone and enter the Pair Code shown on the phone screen, onto the computer and click Pair 

     
5. Your phone will reboot.  It may reboot a few times so give it time to complete.