NOTE: We recommend that you have first installed the latest OS updates for your mobile device. To check for software updates on an Android or iOS follow these steps. (Note: steps may vary per device).

For iOS:

  1. Open Settings
  2. Go to 'General'
  3. Go to 'Software Update'
  4. This page will prompt you to update your software or it will tell you that you are up to date and which version you currently are running.

For Android:

  1. ​Open Settings
  2. Scroll down to 'About phone' or 'About device' and tap it
  3. Towards the top, tap 'System Update' or 'Software Update'
  4. Tap 'Scan for new updates'   
  5. Download and install any necessary updates

For Android 9.x

  1. Open Settings
  2. Scroll down to 'System' and tap it
  3. Click on 'Advanced' at the bottom 
  4. Click on 'System Update'
  5. Click the 'Check For Update' button
  6. Download and install any necessary updates

NOTE:  These instructions work for a shared departmental account also - use the shared account id and password where the instructions ask for username and password.

Healthcare users:  please contact the Health Care Information Systems Help Desk at 319-356-0001.

NOTE:  See Office 365 Calendaring Issues: Best Practices for Outlook & Mobile Device Users & their Delegates.

NOTE:  Alternative Mobile Device Clients 

iOS 10.x and 11.x


  1. Download Microsoft Outlook from the App Store
  2. Open the app and choose Get Started
  3. On the "Add Account" screen, in the Email Address field, type your
  4. Tap Add Account.
  5. On the "Hawkid Login" screen, type your Hawkid password.
  6. Tap Sign In.
    Note: If you have Two-Step Login with Duo Security, you will be prompted to complete login using Duo.
  7. Tap Maybe Later when prompted to add another account
  8. View the tutorial by swiping or tap Skip.


iOS 9.x and older

NOTE:  Devices with iOS 9 and older are no longer supported and the Outlook app is not available to download.  While older versions of Outlook will still work on devices running iOS 9, these devices will not get new app updates after build 2.48. Users can expect a degraded experience of the Outlook for iOS app over time, if they do not stay up-to-date.  Microsoft only supports the two most recent OS release versions.

Depending on your version of the Outlook app and iOS, the instructions above (for iOS 10.x and 11.x) may work for you.  If they don't, try the steps below. 

  1. Open the Outlook app and choose Get Started
  2. Select No Thanks on the "Get Notified Page"
  3. Enter your Email account (e.g. and choose Add an Account
  4. On the "Enter your Exchange Account Details" page press "Show Advanced Settings"
  5. Enter your Email Address (e.g.  in the "Email Address Field"
  6. Enter your HawkID password in the "Password" field
  7. In the "Server" field enter
  8. In the "Username" field enter your
  9. Then press the checkmark at the top right corner to add the account.
  10. Once the account is added the app will ask you if you want to add another account. Press "Maybe Later" to continue to your inbox.
  11. Press Skip to advance to your inbox.  The app will take a few minutes for the mail to sync.



  1. Search for and download Microsoft Outlook from the Play Store (app store), through Google Play > Apps
  2. Touch Open once the install is complete
  3. Touch Get Started, and either slide through or skip the introductory tips
  4. Touch the Office 365 icon
  5. Enter, and allow the screen to load the University's login page
  6. At the University login page, add your HawkID Password (your should already be entered)
  7. If your is not displaying correctly or is misspelled, you'll need to touch the back button and re-type it rather than correcting the error on the University's login page
  8. Touch Sign In
    Note: If you have Two-Step Login with Duo Security, you will be prompted to complete login using Duo.
  9. When prompted to add another account, tap Maybe Later
  10. You can either skip the tips or tap right arrow to scroll through them. 
Article number: 
Last updated: 
April 26, 2019