Exchange Remote Wipe feature applies to most of the following devices

NOTE: We recommend that you have first installed the latest OS updates for your mobile device. To check for software updates on an Android or iOS follow these steps. (Note: steps may vary per device).

For iOS:

  1. Open Settings
  2. Go to 'General'
  3. Go to 'Software Update'
  4. This page will prompt you to update your software or it will tell you that you are up to date and which version you currently are running.

For Android:

  1. ​Open Settings
  2. Scroll down to 'About phone' or 'About device' and tap it
  3. Towards the top, tap 'System Update' or 'Software Update'
  4. Tap 'Scan for new updates'   
  5. Download and install any necessary updates

NOTE:  These instructions work for a shared departmental account also - use the shared account id and password where the instructions ask for username and password.

Healthcare users:  please see the Healthcare iPhone/iPad/iPod Touch page for instructions on setting up your device

  1. Tap Settings.
  2. Tap Mail (or Mail, Accounts, Calendars depending on your iOS version)
  3. Tap Accounts (iOS 10.x only)
  4. Tap Add Account.
  5. Tap Exchange (or Microsoft Exchange depending on your iOS version)
  6. Enter your email alias (jane-doe@uiowa.edu) in the Email field.
  7. Enter your HawkID password in the Password field.
  8. Enter a description for your account (e.g., Office 365).
  9. Tap Next.
  10. Enter the server name: outlook.office365.com
  11. Leave the domain field blank.
  12. Enter your HawkID@uiowa.edu in the username field.
  13. Enter your HawkID password.
  14. Tap Next.
  15. Choose which items (email, calendar, contacts, etc.) you want to sync between your account and your iOS device. Tap Save.

Android 5.0 and higher (Lollipop) 

  1. Select Settings from the Applications menu.
  2. Navigate to Accounts and select Add Account.
  3. Select Microsoft Exchange Active Sync
  4. Enter your email address firstname-lastname@uiowa.edu and HawkID password.
  5. Click Next. If get the following message window “Unable to set up account. Unable to connect to server.  Click OK
  6. Enter Domain\Username:  HawkID@uiowa.edu 
    Note: Some devices may need to use:  iowa\hawkid@uiowa.edu OR Domain: iowa  Username: hawkid@uiowa.edu  Also, some devices may show Port #:  443
  7. Enter server:   outlook.office365.com
  8. Confirm that Use secure connection (SSL) is checked and Accept all SSL certificates
  9. Click Next. You will see the message “Retrieving account information” or "Checking incoming server settings."
  10. You will receive a message: Server outlook.office365.com must be able to remotely control some security features on your device.  Continue?  Click OK.
  11. Select your desired account options and click Next.
  12. Give the account a name to distinguish it from other accounts on your device.
  13. Click DONE.

Android 4.1 or higher

  1. Select Settings from the Applications menu.
  2. Navigate to Accounts and select Add Account.
  3. Select Corporate or Microsoft Exchange Active Sync depending on Android phone
  4. Enter your email address firstname-lastname@uiowa.edu and HawkID password.
  5. Click Next. Click Cancel immediately while message says “Retrieving account information.” If get the following message window “Couldn’t finish. Username or password incorrect” then click “Edit details”, click Next and immediately click Cancel.
  6. Enter Domain\Username:  HawkID@uiowa.edu 
    Note:
    Some older devices may need to use: iowa\hawkid@uiowa.edu
  7. Enter server:   outlook.office365.com
  8. Confirm that Use secure connection (SSL) is checked and Accept all SSL certificates
  9. Click Next. You will see the message “Retrieving account information” or "Checking incoming server settings."
  10. You will receive a message: The server outlook.office365.com requires that you allow it to remotely control some security features of your Android device.  Click OK.
  11. Select your desired account options and click Next.
  12. Give the account a name to distinguish it from other accounts on your device.
  1. Open Settings
  2. Select Accounts
  3. Select Add Account at the bottom of screen
  4. Select Advanced at the bottom of screen
  5. Select Microsoft Exchange ActiveSync
  6. Enter the following for the Add Account page:
  7. Description: A name for this email account.  This is what will display in the HUB.
  8. Domain: leave this field blank
  9. Username: your HawkID follow by @uiowa.edu (e.g. jdoe@uiowa.edu)
  10. Email Address:  your email alias (e.g. jane-doe@uiowa.edu)
  11. Password: your HawkID password
  12. Server Address:  outlook.office365.com
  13. Sync Timeframe: set to number of days you would like to keep on your Blackberry.
  14. Click Next
  15. Choose items to Sync:
  16. Set Sync Email, Sync Contacts, Sync Calendar and Sync Tasks to On or Off as desired.
  17. Set Sync Memos = Off *** (10.1.xxxx and lower)
    (*** there is a bug in OS 10.0.xxxx-10.1.xxxx that may cause your account to not sync correctly if Memos is on. This appears to be fixed for OS 10.2.xxxx and up)
  18. Select Done

 You should now see your account listed in the BlackBerry Hub.

Blackberry OS 10.x Office365Blackberry OS 10.x Office365 Memo

Note: Before you can configure an Office 365 email account on the Surface Mail App, you will need to configure a Microsoft Account on the Mail App. If you do not have a Microsoft Account created, you can create one at the following link: https://signup.live.com/signup.aspx?lic=1.Once you have one created, click on the Mail App in the tiled apps menu of your Surface. You will be prompted to enter in your Microsoft Account information. Once you have logged in, you can add an Outlook account to Configure Office 365 on the Surface.

1. Swipe the right on the left side of the screen and click on the settings menu.

2. Click on Accounts and select Add an account.

3. Select Outlook.

4. Enter HawkID@uiowa.edu for the email address and your HawkID password for password.

5. Click on Show more details.

6. Enter outlook.office365.com for the Server address.

7. Enter Iowa for the Domain.

8. Enter HawkID@uiowa.edu for the Username.

9. Click connect.

It may take a few minutes to add the account.

  1. On Start, Swipe left to the App list, select Settings, and then select email + accounts
  2. Select add an account > Outlook
  3. Enter your email address and password, and then select Sign in. Windows phone will try to set up your email account automatically. If setup completes successfully, skip to step 8
  4. If you see a message "Check your information and try again. You may have mistyped your password.", verify that you entered the correct email address and password. At this stage, you don't need to specify any values for User name and Domain. Select Sign in. If setup completes succesfully, skip to step 8.
  5. If your email account can't be set up automatically, you'll see the message "We couldn't find your settings". In this case, select advanced. You will need to enter the following information:
    Email address, this is your full email access. For example: firstname-lastname@uiowa.edu
    Password: This is your hawkID password
    Username: Hawkid@uiowa.edu
    Domain: Iowa
    Server: Use outlook.office365.com for your server name.
  6. Select the "Server requires encrypted (SSL) connection box.
  7. Select Sign In
  8. Select OK if Exchange ActiveSync asks you to enforce policies or set a password.
  9. You'll be presented with an option to download the mobile Lync client for IM, presence, and conferencing. If you only want to set up your Hawkmail, uncheck this option, then tap done. 

1. Go to your Settings option 
2.Tap on Email+ Account
3. Tap Add an Account

4.Tap on Exchange
5.Enter your email address in the email field
6.Ente your Hawk ID password in the password field

7.Hit sign in
8. Enter your HawkID@uiowa.edu into the user name field
9. If the domain  does not automatically appear, enter outlook.office365.com into the domain. 

The OWA app is available for Office 365 users.

  1. Download the OWA app from the App Store
  2. Open the OWA app
  3. Tap Continue
  4. In the "Email address" field, type your email address (e.g., jane-doe@uiowa.edu). *Note if this is your first time using the OWA app you will only see an "Email Address" field. Once you enter your UIowa email address you will get an error message saying "Couldn't connect." Once you see this message press Close, and then after the error message goes away you will see the "Password" field.
  5. In the "password" field, type your HawkID password
  6. Tap sign in
  7. On the "couldn't find your settings" screen, tap advanced.  The "advanced settings" screen will display.
  8. In the "User name:" field, type your HawkID@uiowa.edu
  9. In the "password:" field, type your HawkID password
  10. In the "server" field, type outlook.office365.com
  11. Select the "server requires encrypted (SSL) connection" checkbox.
  12. Tap sign in
  13. If another window appears with the University of Iowa OWA login, enter HawkID@uiowa.edu, and your HawkID password
  14. Swipe to scroll through the tips and tricks. Tap go to inbox to view your messages.
  1. Under Play Store (app store), navigate to Google Play > Apps, search for OWA for Android, and download the application
  2. Once the download is complete, touch Open
  3. Touch Continue
  4. Enter your email alias as jane-doe@uiowa.edu, close the error message, and HawkID Password
  5. ​For most users, entering the email address and/or password will cue an the following error message:
  6. ​"COULDN'T FIND YOUR SETTINGS" with the options of TRY AGAIN or ADVANCED
  7. Touch Advanced
  8. In the Email Address field, ensure your email alias is entered (e.g. jane-doe@uiowa.edu)
  9. In the Password field, type your HawkID Password
  10. In the Username field, type your email as HawkID@uiowa.edu
  11. Leave the Domain field blank
  12. In the Server field, type outlook.office365.com
  13. Ensure that the "server requires encrypted (SSL) connection" checkbox is checked
  14. Touch Sign In
  1. Download Microsoft Outlook - email and calendar from the App Store
  2. Open the app and choose Get Started
  3. Select No Thanks on the "Get Notified Page"
  4. Enter your Email account (e.g. jane-doe@uiowa.edu) and choose Add an Account
  5. On the "Enter your Exchange Account Details" page press "Show Advanced Settings"
  6. Enter your Email Address (e.g. jane-doe@uiowa.edu)  in the "Email Address Field"
  7. Enter your HawkID password in the "Password" field
  8. In the "Server" field enter outlook.office365.com
  9. In the "Username" field enter your HawkID@uiowa.edu
  10. Then press the checkmark at the top right corner to add the account.
  11. Once the account is added the app will ask you if you want to add another account. Press "Maybe Later" to continue to your inbox.
  12. Press Skip to advance to your inbox.  The app will take a few minutes for the mail to sync.
  1. Search for and download Microsoft Outlook from the Play Store (app store), through Google Play > Apps
  2. Touch Open once the install is complete
  3. Touch Get Started, and either slide through or skip the introductory tips
  4. Touch the Office 365 icon
  5. Enter HawkID@uiowa.edu, and allow the screen to load the University's login page
  6. At the University login page, add your HawkID Password (your HawkID@uiowa.edu should already be entered)
  7. If your HawkID@uiowa.edu is not displaying correctly or is misspelled, you'll need to touch the back button and re-type it rather than correcting the error on the University's login page
  8. Touch Sign In
  9. When prompted to add another account, tap Maybe Later
  10. You can either skip the tips or tap right arrow to scroll through them. 
Article number: 
101199
Last updated: 
March 23, 2017
Category: