If you receive the "Cannot display the folder.  Microsoft Outlook cannot access the specified folder location" error, you typically need to rename or delete your .ost file.  

Delete the Outlook .ost file

  1. Close Outlook and Lync.
  2. From the Start menu, choose Run.
  3. In the Run window, type this path (or use copy/paste) in the Open box  "%LOCALAPPDATA%\Microsoft\Outlook\"
  4. Click OK
  5. Find the .ost file and delete it (you may need to Show Hidden Files and Show Extensions to see the file)
  6. Restart the computer
  7. Restart Outlook

A new .ost file will get created when you restart Outlook.

Article number: 
103560
Last updated: 
June 2, 2016
Category: