Office 365: Email & Calendaring | Information Technology Services

Available to

Students

Faculty

Staff

Researchers

IT Professionals

Guests

Fees

There is no charge for use of this service.

Website

Connect Your Email to Your Mobile Device

Office 365 is the primary campus email and calendaring service for Faculty, Staff and Students. The service can be used through a web interface and email clients such as Microsoft Outlook, as well as mobile devices. From this page you can find configuration instructions, answers to frequently asked questions, and information on various clients and mobile devices using Office 365.

OFFICE 365 MIGRATION INFORMATION

Configuring Your Email Client And Mobile Device After You Are Migrated

Issues you may run into after migrating to Office 365

Differences Between Office 365 and Hawkmail

Support Articles

Get Started

What type of email account do I need?

Configuring Your Email Client for Office 365

Connecting to Office 365 email and calendar on your mobile device

Alias and Routing Email Addresses

Configuring Your Email Client to Use IMAP or POP to Access Your Office 365 Email Account

Using a Standard University of Iowa Logo as Office 365 Avatar

Forms and Documents

Requesting an Office 365 Email Account

Requesting an Office 365 Shared Departmental or Student Organization Email Account

Requesting an Office 365 Resource

Request to Delete an Office 365 Account

Request to Change Email Alias

General Support Information

Differences Between Office365 and Hawkmail

Office 365 Migration - Configuring Your Email Client And Mobile Device After You Are Migrated

Issues you may run into after migrating to Office 365

Preparing Outlook 2010 for migration to Microsoft Office 365

Which web browsers can I use with Microsoft Office 365?

O365 Exchange Online Limits

How do I forward an email with full headers?

Best Practices for Office 365 Calendar Users

Exchange Calendaring Issues: Best Practices for Outlook and Mobile Device Users & their Delegates

Permission Settings For Your Office 365 Calendar

Best Practices for E-Mail at the University of Iowa

Best Practices for E-Etiquette at the University of Iowa

Defending Our Campus

Outlook Troubleshooting Tools

Managing an Office 365 Shared Departmental Account

Enabling Cached Exchange Mode in Outlook

Handling Junk Email and Spam

Office 365 Resource Management

Using Outlook Web App (OWA) with Office 365

Using Office 365 OWA (Outlook Web App)

How to Filter and Setup Rules for E-Mail Messages

How to forward email from your UI email account to an alternate account

Recovering Deleted Items on Office 365

What is the Office 365 Clutter feature?

Office365 - Sending an Attachment

Guidelines for Email Attachments

Office365 OWA and OneDrive - Attaching OneDrive File to an Office365 Message

What happens to my Office 365 mailbox when I leave the University?

Using Rules to Filter Outlook Web Access (OWA) Messages and Spam

Instructions For Opening A Resource Calendar in Outlook 2013

Add BMindful Holy Days to your calendar

Suggested Meeting Add-in

Auto Archiving Outlook Data in Outlook 2013

How do I move my Outlook autocomplete entries from one computer to another?

Creating Distribution Lists/Groups in Outlook 2013

Managing Delegates in Outlook

Creating Distribution Lists in Outlook 2010

How do I copy someone else's distribution list?

Frequently Asked Questions

Error Message - You cannot respond to a meeting without an organizer

Change Default Address Book

Outlook Continually Prompts For My Password

What is the default timeout for inactivity in OWA?

Best Practices - Tips and Recommendations for Creating Lists in Office 365

We have student employees who cannot see the public folders and are not included in our departmental org groups.

When I create or forward a message, how can I access a distribution list located in a Public Folder?

How can I get my departmental mailing lists to appear in the Global Address Book (GAL) in Office 365?

How do I send to a departmental mailing list which appears in the GAL (Global Address List)?

How do I recall a message I've already sent?

When I send a message with an attachment, the attachment icon appears in the body of the message.

Is there an option to Send As (e.g., my boss wants the email to look like it came from him/her, not "on behalf of" him/her )?

How do I queue a message for future delivery?

Scheduling Outlook All Day Events

Will Microsoft Office 365 work with my copy of Office?

Can I be logged into my personal outlook.com and Microsoft Office 365 account at the same time?

How to clear auto complete from Outlook To field in Outlook 2013

What is the attachment size limit for Microsoft Office 365?

Checking Your Quota in Office 365

Advanced Technical Information

Color Coding Email

How to Repair Corrupt Outlook Personal Folder (.pst)

How to create and configure an email profile in Outlook

Using Outlook Data Files (Personal Folders)

Use Mac Mail to Copy/Move Emails From Office 365 to an alternative email account (Gmail, Yahoo, Hotmail, etc.)

Using AutoReply

Use Outlook 2011 to Copy/Move Emails From Office 365 to an Alternative Email Account (Gmail, Yahoo, Hotmail, etc.)

How do I create a shortcut to my templates in Outlook?

Use Outlook 2013 to Copy/Move Emails From Office 365 to an Alternative Email Account (Gmail, Yahoo, Hotmail, etc.)

Is there a way to repair a damaged Personal Folder (.pst file)?

Changing the Voice Mail Preview Options Using Office 365

How do I share a distribution list?

Removing A Large Number Of Calendar Items In Outlook

How can I disable "automatic" checking for new mail in Outlook 2010?

How do I queue messages in Outlook so that they can all be sent at the same time?

Moving Email From a .pst File To Your Office 365 Account

Can I move the messages I send directly to a Sent Mail folder in a .pst file?

Publishing or Sharing Your Office 365 Calendar

Public Folders in Outlook (Windows users only)

Customizing Office 365 OWA (Outlook Web App)

Sharing An Office 365 Mail Folder With Another Office 365 User

Office 365 Groups FAQs

Using Templates in Outlook

Auto Archiving Outlook Data in Outlook

Using Stationery Files in Outlook

Move Office 365 Email, Calendar and Contacts to a personal outlook.com (e.g. Hotmail, Live) account

Creating an iCalendar (.ics) file in Outlook

AutoArchiving Outlook Data with Office 365

Using Signature Files in Outlook 2010 and 2013 For Windows and Outlook 2011 For Mac

Using Templates in Outlook

Troubleshooting

Why do I automatically log into OWA Light even though it is unchecked on the log in screen?

My resource is set to Automatically decline conflicting meeting requests, yet my resource got doublebooked - Why?

I am not receiving email notifications when someone schedules me in a meeting - Why?

Outlook - When sending a message, you may receive the error: "Your message did not reach some or all of the intended recipients."

I receive the error "Cannot display the folder. Microsoft Outlook cannot access the specified folder location"

How Do I Remove "Get More Apps" and "Bing Maps" From Office 365 Messages

Ongoing Issues

Some Safari users receive errors logging in to Office 365

Office 365 recipients report getting multiple meeting-related messages.

Outlook 2011 & 2016 - Do not show private appointments

Error message when attempting to login using Safari (Mac)

Training

Training Resources for Email at The University of Iowa

Mobile/Tablet

Remove Mobile Profile from Exchange Server

How do I see more of the mail in my inbox and folders on my iPhone?

Faculty/staff email upgrade coming soon

Monday, July 27, 2015 - 2:52pm

We are pleased to announce a forthcoming upgrade to the university’s email system. By the end of the calendar year, non-healthcare-provided faculty and staff email accounts will be migrated to the Microsoft Office 365 system, which offers many...

New Office 365 login page

Monday, January 5, 2015 - 1:43pm

The Office 365 login page will look a little different starting Tuesday, Jan. 6. Information Technology Services is changing the layout to display more of the O ffice 365 features available to students and employees. Rather than going straight to...

Fourth-year students will transition to Office 365 email in late May

Monday, April 28, 2014 - 9:25am

More than 13,000 first-, second-, and third-year University of Iowa students are already using Microsoft Office 365 for email. In late May, non-graduating fourth-year students will join, gaining access to larger mailboxes and a full portfolio of...

Third-year students move to Office 365 this spring

Tuesday, February 25, 2014 - 10:04am

More than 10,000 first- and second-year students are now using Microsoft Office 365 for e-mail. Third-year students will join this spring so they too can begin taking advantage of larger mailboxes and a full portfolio of communication and...

Second-year student email moves to Office 365 over winter break

Thursday, November 21, 2013 - 8:46am

More than 5,000 first-year students have been using Microsoft Office 365 for e-mail since the beginning of fall semester, and second-year students will make the switch—which means larger mailboxes and a full portfolio of communication and...

Current Status

There are currently no alerts.

Maintenance

ITS publishes information on planned service availability. This includes events occuring over the next 7 days.

There is currently no planned maintenance.

Subscribe to all alerts via email.

Subscribe to the Office 365: Email & Calendaring Alert RSS feed.

Find out more about RSS on the ITS website.

Past 90 Days

Color bar indicators flow left to right, from oldest to most recent status.

Alert History

Office 365: Email & Calendaring - Degradation of Service

Start:

Monday, July 18, 2016 - 12:00pm

End:

Monday, July 18, 2016 - 2:00pm

Update

Microsoft reported that these problems are resolved.

Description

Office 365 is experiencing intermittent issues for a small, select group of users trying to connect to the email server. Users may receive an error about not connecting in Outlook, OWA or on their mobile device. Microsoft is aware of the issue and is working on restoring service to the affected servers. Microsoft is monitoring the service as it stabilizes. Most users are not experiencing any noticeable impact at this time.

Service:

Office 365: Email & Calendaring

Last updated:

Monday, July 18, 2016 - 2:01pm