Office 365 is the primary campus email and calendaring service for Faculty, Staff, and Students. The service can be used through a web interface and email clients such as Microsoft Outlook, as well as mobile devices. From this page, you can find configuration instructions, answers to frequently asked questions, and information on various clients and mobile devices using Office 365.
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UPDATES TO THE MASS MAIL SYSTEM: On August 16, at 8pm, the Mass Mail system was upgraded and began to utilize Workflow for the approval of all Mass Mail requests. As a requestor, you will no longer need to print an approval form or a copy of your request to obtain approval. Everything will be handled through the Workflow system. See Requesting a Mass Mailing - step by step for more information.
As phishing scams are becoming more common and problematic for users, please see How to Recognize and Avoid a Phishing Scam. Also, see Phishing Naming Standards for Office 365 Shared Accounts and Resources |
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ITS ramps up email security efforts to fight phishing
![[External] tag in subject lines circled in red](https://its.uiowa.edu/sites/its.uiowa.edu/files/styles/square_200_200/public/news_articles/external4.png?itok=Z7E5YUHS)
Fourth-year students will transition to Office 365 email in late May
Third-year students move to Office 365 this spring
Second-year student email moves to Office 365 over winter break
Current Status
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Past 90 Days
Alert History
Microsoft has confirmed that the issue has been resolved. If you still see an issue, please restart your Outlook client for the changes to take affect.
The latest update from Microsoft says the vast majority of customers have received the fix but a subset are still having issues and may need to restart Outlook client.
Current status: We've identified the probable cause of the issue and are applying fixes. We've confirmed that our fixes are effective and users will experience service restoration as our solution reaches their respective environments; however, deployment to all affected users may take several hours to complete.
Some users are experiencing Outlook connection issues and crashes with the Outlook desktop client. Microsoft is aware of the issue and is working on a solution.
Users experiencing this issue can still access their email using the Outlook Web client (https://office365.uiowa.edu) or Outlook mobile client.
Current status: We've identified the probable cause of the issue and are applying fixes. We've confirmed that our fixes are effective and users will experience service restoration as our solution reaches their respective environments; however, deployment to all affected users may take several hours to complete.
The issue has been resolved.
Some users can't access Outlook in Office 365 on the web. They may receive an error "Something went wrong - Failed to load LazyModule". Microsoft is aware of the issue and they are working to resolve it.
ITS will be disabling unused ActiveSync login methods to further secure Office 365 email. Services are expected to continue functioning with no user impact.
This issue is resolved.
Some users are reporting problems logging in or using Outlook in O365 on the web. ITS support staff are working with Microsoft on this issue.
Microsoft reports that the fix has been deployed to all affected servers.
Microsoft has a fix for the issue and will deploy it as soon as possible. Users may still experience issues until the fix is deployed.
The cause of the issue was a recent update to the Exchange Online service. Affected users may use OWA (https://office365.uiowa.edu) until the fix is deployed.
Some users have reported that they are repeatedly getting prompted for their password in Outlook. ITS is investigating the issue. The following support article has solutions for resolving the issue: https://its.uiowa.edu/support/article/103549
To increase security measures and reduce phishing on campus, Two-Step Login with Duo Security will be enabled for Office 365 web services for users currently enrolled in Two-Step on June 25.
Expected user experience:
- https://office365.uiowa.edu will prompt for Duo two-step login during each visit. It is possible to select “Remember me for 30 days.”
- Most connected clients (OneDrive for Business, Outlook, Mobile Email, Skype for Business, etc.) will not prompt for Duo two-step login. These clients already have cached credentials that should remain valid. Some of these clients will prompt for Duo in the future during an event such as a HawkID password change.
- Some client software tools (Outlook for Windows, Thunderbird, Android Mail, Skype for Business) are not currently compatible with Duo two-step login. We’ve configured the system to allow these clients to function without Duo.
In an effort to prevent phishing and help UI students, faculty, and staff identify potentially fraudulent email, external email tagging will be enabled on Tuesday, March 5, 2019. All email received from outside of the University of Iowa (these can be both suspicious and harmless) will be tagged with [External] in the subject line. UIHC's implementation of external tags as well as our internal pilot has been successful. Find additional information and answers to frequently asked questions in the External Email Tag support article.
This problem has been resolved. Please contact the ITS Help Desk if you experience any other problems with this service.
Some Office 365 users have reported issues viewing Healthcare Exchange calendars. ITS staff are working to resolve this issue.
RESOLUTION: Microsoft has released a fix and an update is available for departments to deploy.
Scanned Attachments Get Stripped When Forwarding Email
ISSUE: In Outlook 2016 for Windows, a document is scanned and emailed as an attachment. If you try to forward the message with the attachment to another user using Outlook 2016, the attachment is stripped off the email message. This is due to a recent Microsoft update.
WORKAROUND: Using Outlook 2016, choose Actions | Resend this message to send the attachment or use OWA (https://office365.uiowa.edu). Microsoft is aware of the issue and is working on a fix.
UPDATE: This issue has been resolved. Please contact the ITS Help Desk if you experience further issues.
Original Notice: Some users are unable to see the body of their emails in the Office 365 web client.
A workaround is to double click the message to open in a new window. ITS support staff are working with Microsoft to resolve this issue.
Update: IT support staff worked with Microsoft, who deployed a server update that has fixed this issue.
Original Notice: Users running MacMail on operating systems 10.10 and 10.11 have reported an issue where the Inbox does not update.
Suggested workarounds are to check email at https:\\office365.uiowa.edu or upgrade the operating system to 10.12.
ITS will convert the email anti-spam scanning service to Microsoft Office 365. This is a DNS change for the uiowa.edu mail exchange (MX) DNS records. Sending and receiving email will continue to function as normal.
Additional details are available here.
ITS will convert the email anti-spam scanning service to Microsoft Office 365. This is a DNS change for the uiowa.edu mail exchange (MX) DNS records. Sending and receiving email will continue to function as normal.
Additional details are available here.
Office 365 is experiencing intermittent issues for a small, select group of users trying to connect to the email server. Users may receive an error about not connecting in Outlook, OWA or on their mobile device. Microsoft is aware of the issue and is working on restoring service to the affected servers. Microsoft is monitoring the service as it stabilizes. Most users are not experiencing any noticeable impact at this time.