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Office 365 is the primary campus email and calendaring service for Faculty, Staff and Students.   The service can be used through a web interface and email clients such as Microsoft Outlook, as well as mobile devices.  From this page you can find configuration instructions, answers to frequently asked questions, and information on various clients and mobile devices using Office 365.

 

IMPORTANT NEWS

On 9/29/2019 starting at 10pm, Listserv will be upgraded to a new version.  The new version includes a brand new interface, seamless list archives, easy customization and improved reports.   See New in LISTSERV 17.0 for more information.   Also, on 10/20/19 from 10pm - 12pm on 10/21/19, Listserv will be down to migrate to a new server.  Users will not be able to access their lists during this time.   During these downtimes, messages sent during this time will be held, then sent when the system is back up.

 

On 9/3/2019, iOS 10 users will no longer be able to use Outlook for iOS to sync their email or calendar data. The client will not be able to connect to Microsoft services. As a reminder, support for iOS 10 users was retired from Outlook for iOS in November 2018.  Users will need to upgrade to iOS11 or higher in order to use Outlook for iOS.

 

As phishing scams are becoming more common and problematic for users, please see How to Recognize and Avoid a Phishing ScamAlso see Phishing Examples for the latest phish attempts on campus. 


Effective May 28, 2019 - we have moved to a new massmail system.   Users will be prompted to login with their Hawkid and Hawkid password to submit a massmail request.

Steps for obtaining approval remain the same at this time (you must print your submission and an approval form and obtain the appropriate signatures).  The exception is for IRB requestors, who will no longer need to print their request -- it will be routed for approval to IRB automatically.  The new massmail request form is located here


Naming Standards for Office 365 Shared Accounts and Resources

Support Articles

Current Status

There are currently no alerts.

Maintenance

Services scheduled for maintenance over the next 7 days. Please refer to the calendar view of alerts for a complete schedule.
There is currently no planned maintenance.

Past 90 Days

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Alert History

Start: 
Monday, June 17, 2019 - 3:45pm
End: 
Monday, July 8, 2019 - 12:00pm
Description

To increase security measures and reduce phishing on campus, Two-Step Login with Duo Security will be enabled for Office 365 web services for users currently enrolled in Two-Step on June 25.

Expected user experience:

  • https://office365.uiowa.edu will prompt for Duo two-step login during each visit. It is possible to select “Remember me for 30 days.”
  • Most connected clients (OneDrive for Business, Outlook, Mobile Email, Skype for Business, etc.) will not prompt for Duo two-step login. These clients already have cached credentials that should remain valid. Some of these clients will prompt for Duo in the future during an event such as a HawkID password change.
  • Some client software tools (Outlook for Windows, Thunderbird, Android Mail, Skype for Business) are not currently compatible with Duo two-step login. We’ve configured the system to allow these clients to function without Duo.
Last updated: 
Monday, July 8, 2019 - 12:00pm
Start: 
Monday, February 18, 2019 - 12:00pm
End: 
Tuesday, March 5, 2019 - 11:00pm
Description

In an effort to prevent phishing and help UI students, faculty, and staff identify potentially fraudulent email, external email tagging will be enabled on Tuesday, March 5, 2019. All email received from outside of the University of Iowa (these can be both suspicious and harmless) will be tagged with [External] in the subject line. UIHC's implementation of external tags as well as our internal pilot has been successful. Find additional information and answers to frequently asked questions in the External Email Tag support article

Last updated: 
Tuesday, March 5, 2019 - 11:00pm
Start: 
Thursday, March 29, 2018 - 4:00pm
End: 
Tuesday, April 10, 2018 - 11:00am
Updates
Tuesday, April 10, 2018 - 11:00am

This problem has been resolved.  Please contact the ITS Help Desk if you experience any other problems with this service.

Description

Some Office 365 users have reported issues viewing Healthcare Exchange calendars. ITS staff are working to resolve this issue.

Last updated: 
Wednesday, April 11, 2018 - 9:21am
Start: 
Thursday, January 18, 2018 - 8:00am
End: 
Tuesday, February 6, 2018 - 3:00pm
Description

RESOLUTION:  Microsoft has released a fix and an update is available for departments to deploy.

Scanned Attachments Get Stripped When Forwarding Email

ISSUE: In Outlook 2016 for Windows, a document is scanned and emailed as an attachment.   If you try to forward the message with the attachment to another user using Outlook 2016, the attachment is stripped off the email message.  This is due to a recent Microsoft update.

WORKAROUND: Using Outlook 2016, choose Actions | Resend this message to send the attachment or use OWA (https://office365.uiowa.edu).  Microsoft is aware of the issue and is working on a fix. 

Last updated: 
Wednesday, February 14, 2018 - 4:00pm
Start: 
Wednesday, November 8, 2017 - 4:30pm
End: 
Thursday, November 9, 2017 - 8:45am
Description

UPDATE: This issue has been resolved. Please contact the ITS Help Desk if you experience further issues.

 

Original Notice: Some users are unable to see the body of their emails in the Office 365 web client. 

A workaround is to double click the message to open in a new window. ITS support staff are working with Microsoft to resolve this issue.

Last updated: 
Thursday, November 9, 2017 - 8:45am
Start: 
Tuesday, August 1, 2017 - 11:00am
End: 
Tuesday, August 8, 2017 - 1:00pm
Description

Update:  IT support staff worked with Microsoft, who deployed a server update that has fixed this issue.

Original Notice:  Users running MacMail on operating systems 10.10 and 10.11 have reported an issue where the Inbox does not update.

Suggested workarounds are to check email at https:\\office365.uiowa.edu or upgrade the operating system to 10.12.

Last updated: 
Tuesday, August 8, 2017 - 1:25pm
Start: 
Wednesday, June 21, 2017 - 9:00am
End: 
Wednesday, June 21, 2017 - 9:30am
Description

ITS will convert the email anti-spam scanning service to Microsoft Office 365. This is a DNS change for the uiowa.edu mail exchange (MX) DNS records. Sending and receiving email will continue to function as normal.

Additional details are available here.

Last updated: 
Wednesday, June 21, 2017 - 9:30am
Start: 
Wednesday, June 7, 2017 - 9:00am
End: 
Wednesday, June 7, 2017 - 10:00am
Description

ITS will convert the email anti-spam scanning service to Microsoft Office 365. This is a DNS change for the uiowa.edu mail exchange (MX) DNS records. Sending and receiving email will continue to function as normal.

Additional details are available here

Last updated: 
Wednesday, June 7, 2017 - 10:00am
Start: 
Monday, July 18, 2016 - 12:00pm
End: 
Monday, July 18, 2016 - 2:00pm
Description

Office 365 is experiencing intermittent issues for a small, select group of users trying to connect to the email server.  Users may receive an error about not connecting in Outlook, OWA or on their mobile device.   Microsoft is aware of the issue and is working on restoring service to the affected servers.  Microsoft is monitoring the service as it stabilizes. Most users are not experiencing any noticeable impact at this time.

Last updated: 
Monday, July 18, 2016 - 2:01pm