Office 365 is the primary campus email and calendaring service for Faculty, Staff and Students. The service can be used through a web interface and email clients such as Microsoft Outlook, as well as mobile devices. From this page you can find configuration instructions, answers to frequently asked questions, and information on various clients and mobile devices using Office 365.
| IMPORTANT NEWS |
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Connected Accounts feature is being retired. Microsoft has announced that on September 15, 2018, you will no longer be able to add any new connected accounts in Office 365. On October 30, 2018, any existing connected accounts will stop working. For more detailed information and workarounds see Connect email accounts in Outlook on the web (Office 365) OWA mobile apps will stop working on May 15, 2018. You will need to download Outlook for iOS or Android. The OWA app will begin notifying users this month about the change. Please see Connecting to Office 365 Email and Calendar on your Mobile Device for instructions on configuring the Outlook app. Naming Standards for Office 365 Shared Accounts and Resources Messages flagged as failing fraud detection checks - what does that mean? As phishing scams are becoming more common and problematic for users, please see How to Recognize and Avoid a Phishing Scam. Also see Phishing Examples for the latest phish attempts on campus. |
| KNOWN ISSUES |
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3/26/2018 -- Some Outlook for Mac users' experience stability issues. Some Mac users may experience Mac Outlook closing unexpectedly or crashing when an Office app is launched. Apple released Mac OS 10.13 High Sierra which addressed stability issues. Microsoft recommends updating your Mac OS to the latest version and updating Outlook for Mac to the latest version to avoid these issues. |
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Get Started
Forms and Documents
Frequently Asked Questions
General Support Information
Advanced Technical Information
Troubleshooting
Faculty/staff email upgrade coming soon
New Office 365 login page
Fourth-year students will transition to Office 365 email in late May
Third-year students move to Office 365 this spring
Second-year student email moves to Office 365 over winter break
Current Status
Maintenance
Past 90 Days
Alert History
This problem has been resolved. Please contact the ITS Help Desk if you experience any other problems with this service.
Some Office 365 users have reported issues viewing Healthcare Exchange calendars. ITS staff are working to resolve this issue.
RESOLUTION: Microsoft has released a fix and an update is available for departments to deploy.
Scanned Attachments Get Stripped When Forwarding Email
ISSUE: In Outlook 2016 for Windows, a document is scanned and emailed as an attachment. If you try to forward the message with the attachment to another user using Outlook 2016, the attachment is stripped off the email message. This is due to a recent Microsoft update.
WORKAROUND: Using Outlook 2016, choose Actions | Resend this message to send the attachment or use OWA (https://office365.uiowa.edu). Microsoft is aware of the issue and is working on a fix.
UPDATE: This issue has been resolved. Please contact the ITS Help Desk if you experience further issues.
Original Notice: Some users are unable to see the body of their emails in the Office 365 web client.
A workaround is to double click the message to open in a new window. ITS support staff are working with Microsoft to resolve this issue.
Update: IT support staff worked with Microsoft, who deployed a server update that has fixed this issue.
Original Notice: Users running MacMail on operating systems 10.10 and 10.11 have reported an issue where the Inbox does not update.
Suggested workarounds are to check email at https:\\office365.uiowa.edu or upgrade the operating system to 10.12.
ITS will convert the email anti-spam scanning service to Microsoft Office 365. This is a DNS change for the uiowa.edu mail exchange (MX) DNS records. Sending and receiving email will continue to function as normal.
Additional details are available here.
ITS will convert the email anti-spam scanning service to Microsoft Office 365. This is a DNS change for the uiowa.edu mail exchange (MX) DNS records. Sending and receiving email will continue to function as normal.
Additional details are available here.
Office 365 is experiencing intermittent issues for a small, select group of users trying to connect to the email server. Users may receive an error about not connecting in Outlook, OWA or on their mobile device. Microsoft is aware of the issue and is working on restoring service to the affected servers. Microsoft is monitoring the service as it stabilizes. Most users are not experiencing any noticeable impact at this time.