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Office 365 is the primary campus email and calendaring service for Faculty, Staff and Students.   The service can be used through a web interface and email clients such as Microsoft Outlook, as well as mobile devices.  From this page you can find configuration instructions, answers to frequently asked questions, and information on various clients and mobile devices using Office 365.

 

IMPORTANT NEWS

OWA mobile apps will stop working on May 15, 2018.  You will need to download Outlook for iOS or Android.   The OWA app will begin notifying users this month about the change.  Please see Connecting to Office 365 Email and Calendar on your Mobile Device for instructions on configuring the Outlook app. 

Naming Standards for Office 365 Shared Accounts and Resources

Messages flagged as failing fraud detection checks - what does that mean?

As phishing scams are becoming more common and problematic for users, please see How to Recognize and Avoid a Phishing ScamAlso see Phishing Examples for the latest phish attempts on campus. 

Focused Inbox Replacing Clutter

KNOWN ISSUES

3/26/2018 -- Some Outlook for Mac users' experience stability issues.   Some Mac users may experience Mac Outlook closing unexpectedly or crashing when an Office app is launched.   Apple released Mac OS 10.13 High Sierra which addressed stability issues.  Microsoft recommends updating your Mac OS to the latest version and updating Outlook for Mac to the latest version to avoid these issues.

 

 

Support Articles

Current Status

There are currently no alerts.

Maintenance

Services scheduled for maintenance over the next 7 days. Please refer to the calendar view of alerts for a complete schedule.
There is currently no planned maintenance.

Past 90 Days

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Alert History

Start: 
Thursday, March 29, 2018 - 4:00pm
End: 
Tuesday, April 10, 2018 - 11:00am
Updates
Tuesday, April 10, 2018 - 11:00am

This problem has been resolved.  Please contact the ITS Help Desk if you experience any other problems with this service.

Description

Some Office 365 users have reported issues viewing Healthcare Exchange calendars. ITS staff are working to resolve this issue.

Last updated: 
Wednesday, April 11, 2018 - 9:21am
Start: 
Thursday, January 18, 2018 - 8:00am
End: 
Tuesday, February 6, 2018 - 3:00pm
Description

RESOLUTION:  Microsoft has released a fix and an update is available for departments to deploy.

Scanned Attachments Get Stripped When Forwarding Email

ISSUE: In Outlook 2016 for Windows, a document is scanned and emailed as an attachment.   If you try to forward the message with the attachment to another user using Outlook 2016, the attachment is stripped off the email message.  This is due to a recent Microsoft update.

WORKAROUND: Using Outlook 2016, choose Actions | Resend this message to send the attachment or use OWA (https://office365.uiowa.edu).  Microsoft is aware of the issue and is working on a fix. 

Last updated: 
Wednesday, February 14, 2018 - 4:00pm
Start: 
Wednesday, November 8, 2017 - 4:30pm
End: 
Thursday, November 9, 2017 - 8:45am
Description

UPDATE: This issue has been resolved. Please contact the ITS Help Desk if you experience further issues.

 

Original Notice: Some users are unable to see the body of their emails in the Office 365 web client. 

A workaround is to double click the message to open in a new window. ITS support staff are working with Microsoft to resolve this issue.

Last updated: 
Thursday, November 9, 2017 - 8:45am
Start: 
Tuesday, August 1, 2017 - 11:00am
End: 
Tuesday, August 8, 2017 - 1:00pm
Description

Update:  IT support staff worked with Microsoft, who deployed a server update that has fixed this issue.

Original Notice:  Users running MacMail on operating systems 10.10 and 10.11 have reported an issue where the Inbox does not update.

Suggested workarounds are to check email at https:\\office365.uiowa.edu or upgrade the operating system to 10.12.

Last updated: 
Tuesday, August 8, 2017 - 1:25pm
Start: 
Wednesday, June 21, 2017 - 9:00am
End: 
Wednesday, June 21, 2017 - 9:30am
Description

ITS will convert the email anti-spam scanning service to Microsoft Office 365. This is a DNS change for the uiowa.edu mail exchange (MX) DNS records. Sending and receiving email will continue to function as normal.

Additional details are available here.

Last updated: 
Wednesday, June 21, 2017 - 9:30am
Start: 
Wednesday, June 7, 2017 - 9:00am
End: 
Wednesday, June 7, 2017 - 10:00am
Description

ITS will convert the email anti-spam scanning service to Microsoft Office 365. This is a DNS change for the uiowa.edu mail exchange (MX) DNS records. Sending and receiving email will continue to function as normal.

Additional details are available here

Last updated: 
Wednesday, June 7, 2017 - 10:00am
Start: 
Monday, July 18, 2016 - 12:00pm
End: 
Monday, July 18, 2016 - 2:00pm
Description

Office 365 is experiencing intermittent issues for a small, select group of users trying to connect to the email server.  Users may receive an error about not connecting in Outlook, OWA or on their mobile device.   Microsoft is aware of the issue and is working on restoring service to the affected servers.  Microsoft is monitoring the service as it stabilizes. Most users are not experiencing any noticeable impact at this time.

Last updated: 
Monday, July 18, 2016 - 2:01pm