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Office 365 is the primary campus email and calendaring service for Faculty, Staff, and Students. The service can be used through a web interface and email clients such as Microsoft Outlook, as well as mobile devices. From this page, you can find configuration instructions, answers to frequently asked questions, and information on various clients and mobile devices using Office 365.

 

IMPORTANT NEWS

Zoom Plug-In for Outlook - October 12, 2021

If you have previously installed the Zoom Plug-In for Outlook, we recommend you remove the plug-in and use the Zoom Outlook Add-in that has been automatically installed for you.  See Use the Zoom Outlook Add-In for more information.  The Zoom Outlook Add-in works across devices and platforms so you can use it on your Windows or Mac Outlook, OWA, or your Outlook mobile device.

 

Mac Outlook

A recent update has changed how some profiles send your Office365 email.  If you have messages sending from HawkID@uiowa.edu instead of your UI Email Alias eg: firstname-lastname@uiowa.edu or if people are having trouble viewing your shared calendar, then you will need to update your profile.

  1. Open Outlook.
  2. Select the Tools tab and click Accounts
  3. On the Accounts Screen:
    Select your Office365 account if you have more than one email account added.
    Change the Account Description to your UI Email Alias eg: "firstname-lastname@uiowa.edu"
    Change the E-mail address to your UI Email Alias eg: "firstname-lastname@uiowa.edu"
  4. Exit the Accounts Window.

Note: We recommend Mac users use the Office 365 Web App to share your calendar or to grant permissions.


PHISHING SCAMS

As phishing scams are becoming more common and problematic for users, please see How to Recognize and Avoid a Phishing Scam. Also, see Phishing

 

Naming Standards for Office 365 Shared Accounts and Resources

Support Articles

Current Status

There are currently no alerts.

Maintenance

Services scheduled for maintenance over the next 7 days. Please refer to the calendar view of alerts for a complete schedule.
There is currently no planned maintenance.

Past 90 Days

Color bar indicators flow left to right, from oldest to most recent status.

Alert History

Start: 
Tuesday, October 12, 2021 - 8:00am
End: 
Tuesday, October 19, 2021 - 8:00am
Description

The Zoom add-in will be installed automatically in Outlook for all eligible faculty, staff, and student employees. This will also include Healthcare users who have been migrated to Office 365 email services.

Read more on using the Zoom add-in for Outlook on the ITS support site.

Last updated: 
Monday, October 25, 2021 - 9:17am
Start: 
Wednesday, May 26, 2021 - 8:15am
End: 
Wednesday, May 26, 2021 - 9:00am
Updates
Wednesday, May 26, 2021 - 9:00am

The issue is resolved.

Description

Office 365 users may receive a non-delivery report for external email when forwarded via the auto-forwarding feature.

Microsoft is working to resolve the issue.

Last updated: 
Wednesday, May 26, 2021 - 9:09am
Start: 
Tuesday, February 9, 2021 - 8:00am
End: 
Tuesday, February 9, 2021 - 8:15am
Description

ITS will update the SPF configuration for the uiowa.edu email domain. The service won't be interrupted and no user impact is expected.

Last updated: 
Tuesday, February 9, 2021 - 8:15am
Start: 
Wednesday, July 15, 2020 - 12:45pm
End: 
Wednesday, July 15, 2020 - 6:45pm
Updates
Wednesday, July 15, 2020 - 6:45pm

Microsoft has confirmed that the issue has been resolved.  If you still see an issue, please restart your Outlook client for the changes to take affect.

Wednesday, July 15, 2020 - 4:45pm

The latest update from Microsoft says the vast majority of customers have received the fix but a subset are still having issues and may need to restart Outlook client.

Wednesday, July 15, 2020 - 1:30pm

Current status: We've identified the probable cause of the issue and are applying fixes. We've confirmed that our fixes are effective and users will experience service restoration as our solution reaches their respective environments; however, deployment to all affected users may take several hours to complete.

Description

Some users are experiencing Outlook connection issues and crashes with the Outlook desktop client. Microsoft is aware of the issue and is working on a solution. 

Users experiencing this issue can still access their email using the Outlook Web client (https://office365.uiowa.edu) or Outlook mobile client.

Last updated: 
Wednesday, July 15, 2020 - 6:52pm
Start: 
Monday, July 13, 2020 - 4:30pm
End: 
Tuesday, July 14, 2020 - 11:00am
Updates
Wednesday, July 15, 2020 - 1:30pm

Current status: We've identified the probable cause of the issue and are applying fixes. We've confirmed that our fixes are effective and users will experience service restoration as our solution reaches their respective environments; however, deployment to all affected users may take several hours to complete.

Tuesday, July 14, 2020 - 11:00am

The issue has been resolved.

Description

Some users can't access Outlook in Office 365 on the web. They may receive an error "Something went wrong - Failed to load LazyModule". Microsoft is aware of the issue and they are working to resolve it.  

 

Last updated: 
Wednesday, July 15, 2020 - 1:29pm
Start: 
Tuesday, May 19, 2020 - 8:00am
End: 
Thursday, May 28, 2020 - 8:00am
Description

ITS will be disabling unused ActiveSync login methods to further secure Office 365 email. Services are expected to continue functioning with no user impact.

Last updated: 
Thursday, May 28, 2020 - 7:15am
Start: 
Wednesday, May 13, 2020 - 1:30pm
End: 
Thursday, May 14, 2020 - 7:15am
Updates
Thursday, May 14, 2020 - 7:15am

This issue is resolved. 

Description

Some users are reporting problems logging in or using Outlook in O365 on the web. ITS support staff are working with Microsoft on this issue.

Last updated: 
Thursday, May 14, 2020 - 7:21am
Start: 
Wednesday, May 6, 2020 - 9:00am
End: 
Monday, May 11, 2020 - 8:15am
Updates
Monday, May 11, 2020 - 8:15am

Microsoft reports that the fix has been deployed to all affected servers.

Thursday, May 7, 2020 - 8:30am

Microsoft has a fix for the issue and will deploy it as soon as possible.  Users may still experience issues until the fix is deployed.

The cause of the issue was a recent update to the Exchange Online service.  Affected users may use OWA (https://office365.uiowa.edu) until the fix is deployed.

Description

Some users have reported that they are repeatedly getting prompted for their password in Outlook.  ITS is investigating the issue. The following support article has solutions for resolving the issue:  https://its.uiowa.edu/support/article/103549

Last updated: 
Monday, May 11, 2020 - 8:20am
Start: 
Monday, June 17, 2019 - 3:45pm
End: 
Monday, July 8, 2019 - 12:00pm
Description

To increase security measures and reduce phishing on campus, Two-Step Login with Duo Security will be enabled for Office 365 web services for users currently enrolled in Two-Step on June 25.

Expected user experience:

  • https://office365.uiowa.edu will prompt for Duo two-step login during each visit. It is possible to select “Remember me for 30 days.”
  • Most connected clients (OneDrive for Business, Outlook, Mobile Email, Skype for Business, etc.) will not prompt for Duo two-step login. These clients already have cached credentials that should remain valid. Some of these clients will prompt for Duo in the future during an event such as a HawkID password change.
  • Some client software tools (Outlook for Windows, Thunderbird, Android Mail, Skype for Business) are not currently compatible with Duo two-step login. We’ve configured the system to allow these clients to function without Duo.
Last updated: 
Monday, July 8, 2019 - 12:00pm
Start: 
Monday, February 18, 2019 - 12:00pm
End: 
Tuesday, March 5, 2019 - 11:00pm
Description

In an effort to prevent phishing and help UI students, faculty, and staff identify potentially fraudulent email, external email tagging will be enabled on Tuesday, March 5, 2019. All email received from outside of the University of Iowa (these can be both suspicious and harmless) will be tagged with [External] in the subject line. UIHC's implementation of external tags as well as our internal pilot has been successful. Find additional information and answers to frequently asked questions in the External Email Tag support article

Last updated: 
Tuesday, March 5, 2019 - 11:00pm
Start: 
Thursday, March 29, 2018 - 4:00pm
End: 
Tuesday, April 10, 2018 - 11:00am
Updates
Tuesday, April 10, 2018 - 11:00am

This problem has been resolved.  Please contact the ITS Help Desk if you experience any other problems with this service.

Description

Some Office 365 users have reported issues viewing Healthcare Exchange calendars. ITS staff are working to resolve this issue.

Last updated: 
Wednesday, April 11, 2018 - 9:21am
Start: 
Thursday, January 18, 2018 - 8:00am
End: 
Tuesday, February 6, 2018 - 3:00pm
Description

RESOLUTION:  Microsoft has released a fix and an update is available for departments to deploy.

Scanned Attachments Get Stripped When Forwarding Email

ISSUE: In Outlook 2016 for Windows, a document is scanned and emailed as an attachment.   If you try to forward the message with the attachment to another user using Outlook 2016, the attachment is stripped off the email message.  This is due to a recent Microsoft update.

WORKAROUND: Using Outlook 2016, choose Actions | Resend this message to send the attachment or use OWA (https://office365.uiowa.edu).  Microsoft is aware of the issue and is working on a fix. 

Last updated: 
Wednesday, February 14, 2018 - 4:00pm
Start: 
Wednesday, November 8, 2017 - 4:30pm
End: 
Thursday, November 9, 2017 - 8:45am
Description

UPDATE: This issue has been resolved. Please contact the ITS Help Desk if you experience further issues.

 

Original Notice: Some users are unable to see the body of their emails in the Office 365 web client. 

A workaround is to double click the message to open in a new window. ITS support staff are working with Microsoft to resolve this issue.

Last updated: 
Thursday, November 9, 2017 - 8:45am
Start: 
Tuesday, August 1, 2017 - 11:00am
End: 
Tuesday, August 8, 2017 - 1:00pm
Description

Update:  IT support staff worked with Microsoft, who deployed a server update that has fixed this issue.

Original Notice:  Users running MacMail on operating systems 10.10 and 10.11 have reported an issue where the Inbox does not update.

Suggested workarounds are to check email at http://office365.uiowa.edu/ or upgrade the operating system to 10.12.

Last updated: 
Tuesday, December 15, 2020 - 7:22am
Start: 
Wednesday, June 21, 2017 - 9:00am
End: 
Wednesday, June 21, 2017 - 9:30am
Description

ITS will convert the email anti-spam scanning service to Microsoft Office 365. This is a DNS change for the uiowa.edu mail exchange (MX) DNS records. Sending and receiving email will continue to function as normal.

Additional details are available here.

Last updated: 
Wednesday, June 21, 2017 - 9:30am
Start: 
Wednesday, June 7, 2017 - 9:00am
End: 
Wednesday, June 7, 2017 - 10:00am
Description

ITS will convert the email anti-spam scanning service to Microsoft Office 365. This is a DNS change for the uiowa.edu mail exchange (MX) DNS records. Sending and receiving email will continue to function as normal.

Additional details are available here

Last updated: 
Wednesday, June 7, 2017 - 10:00am
Start: 
Monday, July 18, 2016 - 12:00pm
End: 
Monday, July 18, 2016 - 2:00pm
Description

Office 365 is experiencing intermittent issues for a small, select group of users trying to connect to the email server.  Users may receive an error about not connecting in Outlook, OWA or on their mobile device.   Microsoft is aware of the issue and is working on restoring service to the affected servers.  Microsoft is monitoring the service as it stabilizes. Most users are not experiencing any noticeable impact at this time.

Last updated: 
Monday, July 18, 2016 - 2:01pm