Beginning December 20, 2022, when a new Shared/Departmental email account is created it will be enabled with a server-side policy which will store a copy of all messages Sent As or Sent on Behalf of that account in the Shared/Departmental Sent Items folder. A copy of the message will also continue to be stored in the individual account Sent Items folder.

This change is to better ensure messages are not lost or inaccessible to groups using Shared/Departmental accounts. This is also the default behavior of Healthcare Shared/Departmental accounts and will better align the Healthcare and University use of the service.

Office 365 email modern authentication will be enabled on Wednesday, June 1, 2022, at noon. This change is not expected to be noticeable by most client applications. Testing has shown that clients will experience one of the following scenarios: 

1. Microsoft Outlook for Windows will continue to use basic authentication until the application is closed. Once reopened, the Outlook client will automatically transition to modern authentication by reusing the cached security credentials. 
2. Other applications connecting to Office 365 email will continue to use basic authentication. These clients will not be affected by this phase of the project. 

This is the next step in our effort to disable basic authentication in our Office 365 environment by August 2022. More information is available in the modern authentication security improvements support article.

When using Outlook in Safari, users are prompted to download an empty file titled “TokenFactoryIframe” every time they click on an email message. ITS staff are working with Microsoft to resolve this issue.

Basic Authentication access to Office 365 email services will be disabled on February 22, 2022 for the ActiveSync, POP, and IMAP protocols. This is part of the larger effort to better improve security with our email services.

These changes do not impact most UI email users. Those affected by this change have received communication over the last three months along with resources to convert to Modern Authentication. Support resources are available on the Office 365: Email and Calendaring page.

The Zoom add-in will be installed automatically in Outlook for all eligible faculty, staff, and student employees. This will also include Healthcare users who have been migrated to Office 365 email services.

Read more on using the Zoom add-in for Outlook on the ITS support site.

Office 365 users may receive a non-delivery report for external email when forwarded via the auto-forwarding feature.

Microsoft is working to resolve the issue.

ITS will update the SPF configuration for the uiowa.edu email domain. The service won't be interrupted and no user impact is expected.

Some users are experiencing Outlook connection issues and crashes with the Outlook desktop client. Microsoft is aware of the issue and is working on a solution. 

Users experiencing this issue can still access their email using the Outlook Web client (https://office365.uiowa.edu) or Outlook mobile client.

Some users can't access Outlook in Office 365 on the web. They may receive an error "Something went wrong - Failed to load LazyModule". Microsoft is aware of the issue and they are working to resolve it.  

ITS will be disabling unused ActiveSync login methods to further secure Office 365 email. Services are expected to continue functioning with no user impact.

Some users are reporting problems logging in or using Outlook in O365 on the web. ITS support staff are working with Microsoft on this issue.

Some users have reported that they are repeatedly getting prompted for their password in Outlook.  ITS is investigating the issue. The following support article has solutions for resolving the issue:  https://its.uiowa.edu/support/article/103549

To increase security measures and reduce phishing on campus, Two-Step Login with Duo Security will be enabled for Office 365 web services for users currently enrolled in Two-Step on June 25.

Expected user experience:

• https://office365.uiowa.edu will prompt for Duo two-step login during each visit. It is possible to select “Remember me for 30 days.”
• Most connected clients (OneDrive for Business, Outlook, Mobile Email, Skype for Business, etc.) will not prompt for Duo two-step login. These clients already have cached credentials that should remain valid. Some of these clients will prompt for Duo in the future during an event such as a HawkID password change.
• Some client software tools (Outlook for Windows, Thunderbird, Android Mail, Skype for Business) are not currently compatible with Duo two-step login. We’ve configured the system to allow these clients to function without Duo.

In an effort to prevent phishing and help UI students, faculty, and staff identify potentially fraudulent email, external email tagging will be enabled on Tuesday, March 5, 2019. All email received from outside of the University of Iowa (these can be both suspicious and harmless) will be tagged with [External] in the subject line. UIHC's implementation of external tags as well as our internal pilot has been successful. Find additional information and answers to frequently asked questions in the External Email Tag support article. 

Some Office 365 users have reported issues viewing Healthcare Exchange calendars. ITS staff are working to resolve this issue.

RESOLUTION:  Microsoft has released a fix and an update is available for departments to deploy.

Scanned Attachments Get Stripped When Forwarding Email

ISSUE: In Outlook 2016 for Windows, a document is scanned and emailed as an attachment.   If you try to forward the message with the attachment to another user using Outlook 2016, the attachment is stripped off the email message.  This is due to a recent Microsoft update.

WORKAROUND: Using Outlook 2016, choose Actions | Resend this message to send the attachment or use OWA (https://office365.uiowa.edu).  Microsoft is aware of the issue and is working on a fix. 

UPDATE: This issue has been resolved. Please contact the ITS Help Desk if you experience further issues.

Original Notice: Some users are unable to see the body of their emails in the Office 365 web client. 

A workaround is to double click the message to open in a new window. ITS support staff are working with Microsoft to resolve this issue.

Update:  IT support staff worked with Microsoft, who deployed a server update that has fixed this issue.

Original Notice:  Users running MacMail on operating systems 10.10 and 10.11 have reported an issue where the Inbox does not update.

Suggested workarounds are to check email at http://office365.uiowa.edu/ or upgrade the operating system to 10.12.

ITS will convert the email anti-spam scanning service to Microsoft Office 365. This is a DNS change for the uiowa.edu mail exchange (MX) DNS records. Sending and receiving email will continue to function as normal.

ITS will convert the email anti-spam scanning service to Microsoft Office 365. This is a DNS change for the uiowa.edu mail exchange (MX) DNS records. Sending and receiving email will continue to function as normal.

Office 365 is experiencing intermittent issues for a small, select group of users trying to connect to the email server.  Users may receive an error about not connecting in Outlook, OWA or on their mobile device.   Microsoft is aware of the issue and is working on restoring service to the affected servers.  Microsoft is monitoring the service as it stabilizes. Most users are not experiencing any noticeable impact at this time.