Only a flat permission structure is supported for LSS shares - users may be granted read/write or read-only access to the entire share. We would be happy to re-apply this permission structure or restore from a snapshot - please email research-...

Freeing up space by deleting a file will not be realized until all snapshots referencing the deleted file age out according to the snapshot schedule or are removed. To have snapshots manually removed or to have the snapshot schedule of your LSS...

I am receiving an error when trying to connect to RRDS. Make sure you have Duo enabled, are connected to the UI VPN if off-campus, and that you are using your HawkID (versus your HealthcareID). If you are still having trouble, please contact...

When trying to send email using FileMaker Pro / Pro Advanced, you may receive a "Server Busy" error, as shown below: This error is caused by a mismatch in the bit-level of your Microsoft Outlook client and FileMaker, e.g. 32-bit FileMaker with 64-...

If you can't reach a site from campus, but can from your mobile device when connected to your cellular service provider, The most likely culprit is a problem with the remote site's DNSSEC configuration. What is DNSSEC? DNSSEC (short for DNS Security...

Users with Microsoft Office 365 Pro Plus installations on Windows 10 machines may find the custom theme/background set for MS Office clients (Outlook, Word, etc.) will revert back to default ("Colorful"). If this occurs, checking the following may...

This support article pertains to the SiteNow v1 platform. Click here for SiteNow v2 documentation . The SiteNow platform runs an automatic clean-up task which can result in files being deleted unexpectedly. To ensure that your files are not...

Xbox 360 S Model 1439 gaming consoles will not connect to UI-DeviceNet. This is because the wireless network doesn't support older wireless protocols required by this console. Supporting older wireless protocols would cause wireless network...

This support article pertains to the SiteNow v1 platform. Click here for SiteNow v2 documentation . If you are editing content using Internet Explorer and the Body field is blank with no editing toolbar displaying, verify that Internet Explorer is...

Here are a few things to try to get your device reconnected to the eduroam wireless network. If this is your first time connecting to eduroam, use these instructions to connect to eduroam for the first time Restart your device Follow this guide to...