When trying to send email using FileMaker Pro / Pro Advanced, you may receive a "Server Busy" error, as shown below: This error is caused by a mismatch in the bit-level of your Microsoft Outlook client and FileMaker, e.g. 32-bit FileMaker with 64-...

If you can't reach a site from campus, but can from your mobile device when connected to your cellular service provider, The most likely culprit is a problem with the remote site's DNSSEC configuration. What is DNSSEC? DNSSEC (short for DNS Security...

On Tuesday, June 4, 2019 the security certificate for eduroam wireless internet will be updated. Since this change is for the central secure wireless authentication system, it will affect all university locations where eduroam wireless internet is...

Users with Microsoft Office 365 Pro Plus installations on Windows 10 machines may find the custom theme/background set for MS Office clients (Outlook, Word, etc.) will revert back to default ("Colorful"). If this occurs, checking the following may...

This support article pertains to the SiteNow v1 platform. Click here for SiteNow v2 documentation . The SiteNow platform runs an automatic clean-up task which can result in files being deleted unexpectedly. To ensure that your files are not...

Xbox 360 S Model 1439 gaming consoles will not connect to UI-DeviceNet. This is because the wireless network doesn't support older wireless protocols required by this console. Supporting older wireless protocols would cause wireless network...

This support article pertains to the SiteNow v1 platform. Click here for SiteNow v2 documentation . If you are editing content using Internet Explorer and the Body field is blank with no editing toolbar displaying, verify that Internet Explorer is...

Here are a few things to try to get your device reconnected to the eduroam wireless network. If you have not connected before be sure to first follow the connection instructions found through this ITS support article: https://its.uiowa.edu/support/...

The following is a list of the most common Doc Cam troubles and solutions to try. Problem Cause Solution The Doc Cam light is not turning on. Light is turned off. The bulb is burned out. Press the light power button to ensure that it is powered on...

NOTE: The "fraud detection" alert is letting you know that the message may not be from who it says it is from. It is letting you know that you should review the message a little closer to make sure it is valid before clicking any links or responding...