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Troubleshooting

Troubleshooting Windows Encryption Issues

Service: 
Windows Encryption
Article number: 
123956
Last updated: 
January 8, 2022

Unable to Access Moved Files

In certain cases, files moved within an RDSS drive will not automatically inherit permissions from their new parent folders. This can result in collaborators not having access to files despite being able to access the parent folders. If you suspect...
Service: 
Research Data Storage Service (RDSS)
Article number: 
122291
Last updated: 
July 13, 2021

Troubleshooting Boto3

I'm getting an error in boto3 that says: AttributeError: 'str' object has no attribute 'get' Look at your ~/.aws/config file for the [default] profile. Specifically, look for a stanza with the key s3 . If you see that, delete it. [default] is the...
Service: 
Amazon Web Services (AWS)
Article number: 
122256
Last updated: 
July 13, 2021

Connect to Wi-Fi 6 across campus

If your device no longer sees eduroam or UI-Guest after a building has been upgraded to Wi-Fi 6, you may need to update the drivers for your wireless card. Certain Intel Wi-Fi 5 cards need to have their drivers updated to be able to see networks...
Service: 
UI Wireless - eduroam
Article number: 
121541
Last updated: 
August 22, 2021

Reporting Services Error for Healthcare IDs

When using Google Chrome, Internet Explorer, or Mozilla Firefox on a Healthcare-managed computer running Windows 10, some Healthcare users are encountering the following authentication error when accessing websites and applications housed on the...
Service: 
HawkID
Article number: 
119931
Last updated: 
October 14, 2020

I modified permissions and now there are issues

Only a flat permission structure is supported for LSS shares - users may be granted read/write or read-only access to the entire share. We would be happy to re-apply this permission structure or restore from a snapshot - please email research-...
Service: 
Large Scale Storage (LSS)
Article number: 
118786
Last updated: 
May 27, 2020

I deleted some files but it didn't free up any space

Freeing up space by deleting a file will not be realized until all snapshots referencing the deleted file age out according to the snapshot schedule or are removed. To have snapshots manually removed or to have the snapshot schedule of your LSS...
Service: 
Large Scale Storage (LSS)
Article number: 
118781
Last updated: 
June 1, 2020

Common RRDS Issues and Answers

I am receiving an error when trying to connect to RRDS. Make sure you have Duo enabled, are connected to the UI VPN if off-campus, and that you are using your HawkID (versus your HealthcareID). If you are still having trouble, please contact...
Service: 
Research Remote Desktop Service
Article number: 
118486
Last updated: 
April 9, 2020

Why do I receive a "Server Busy" error message trying to send email with FileMaker?

When trying to send email using FileMaker Pro / Pro Advanced, you may receive a "Server Busy" error, as shown below: This error is caused by a mismatch in the bit-level of your Microsoft Outlook client and FileMaker, e.g. 32-bit FileMaker with 64-...
Service: 
FileMaker Hosting and Administration
Article number: 
115606
Last updated: 
May 25, 2019

DNSSEC

If you can't reach a site from campus, but can from your mobile device when connected to your cellular service provider, The most likely culprit is a problem with the remote site's DNSSEC configuration. What is DNSSEC? DNSSEC (short for DNS Security...
Service: 
Web and IT Accessibility
Article number: 
115561
Last updated: 
May 20, 2019
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