PROBLEM When opening a Panopto in the Safari browser on a Mac, the video seems to load but does not play. When pausing and restarting the player, the video will play fine. CAUSE Browser settings prevent auto play. SOLUTION Change the following...

If you are editing content using Internet Explorer and the Body field is blank with no editing toolbar displaying, verify that Internet Explorer is not using Compatibility View Mode for the website. For IE 11 users: Open up Internet Explorer (IE 11...

Some users using the Internet Explorer 11 web browser receive the error message We can't show you this session due to an unexpected error. when attempting to watch a UICapture session video. This is a known issue when using Internet Explorer 11 in...

Here are a few things to try to get your device reconnected to the eduroam wireless network. If you have not connected before be sure to first follow the connection instructions found through this ITS support article: https://its.uiowa.edu/support/...

The following is a list of the most common Doc Cam troubles and solutions to try. Problem Cause Solution The Doc Cam light is not turning on. Light is turned off. The bulb is burned out. Press the light power button to ensure that it is powered on...

Due to the enhancements of the media embedding process released in June 2017, a paragraph that contain an image or video that is aligned to the left, right or center may have the space after it eliminated. If you notice this with your content, the...

Issue With the Lab theme, banner images that contain numbers in the file name do not display. Workaround Change the file name of the image so that it does not contain any numbers.

If your search function isn't finding any of your messages or only recent messages in the last two weeks, you may need to rebuild the search index. You may also receive a message "Instant search encountered a problem while trying to display search...

What does "unpublished course" mean? Courses that your instructor has published (turned on for student access) appear on your ICON Dashboard student page. For courses that appear in the Unpublished Courses box, you are enrolled in those courses, but...

Not Eligible for ICON You are not eligible for the ICON service. Typically this is because you are a former student or employee whose eligibility has expired. If you feel that you’ve received this message in error, please contact the ITS Help Desk,...