Overview When attempting to connect to a remote session using Remote Desktop Services (RDS), the session can sometimes become unresponsive or may be hung at a certain point during login. In most cases, the fix is to simply log out of the session and...

When trying to connect to an RDSS drive using a Mac, you may encounter the message 'Access to your account on the server "iowa.uiowa.edu" has been denied. Contact your system administrator for more information.' This message is typically encountered...

What is the change? The legacy single response report is a URL that displays a report for a single survey response. It is formatted like below: https://qualtrics.com/CP/Report.php?SID= {surveyId}&R={responseId}&ResponseSummary=True These...

When submitting a Wi-Fi MAC address to the Help Desk, keep in mind that newer versions of iOS and iPadOS implement a feature called "Private Wi-Fi Address". When connecting to a new Wi-Fi network, the device generates a random MAC address and...

The GlobalProtect Always On VPN Client (GlobalProtect VPN) will automatically detect if you are on or off campus and connect automatically when your device connects to the internet. When your device is on campus the client will show Internal . This...

Connecting to the UI Data Warehouse (DWPROD) requires you to authenticate with your HawkID and password. If you are not using Two-Step Login with Duo Security for DWPROD and If you cannot connect to the UI Data Warehouse after you changed your...

Note: this deletes any information not yet synced with the server Outlook (Windows) Exit Outlook and Skype for Business. From the Start menu, choose Run . In the Run window, type this path in the Open box "%LOCALAPPDATA%\Microsoft\Outlook\" Click OK...

In certain cases, files moved within an RDSS drive will not automatically inherit permissions from their new parent folders. This can result in collaborators not having access to files despite being able to access the parent folders. If you suspect...

I'm getting an error in boto3 that says: AttributeError: 'str' object has no attribute 'get' Look at your ~/.aws/config file for the [default] profile. Specifically, look for a stanza with the key s3 . If you see that, delete it. [default] is the...