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Troubleshooting

GlobalProtect Always On VPN Client - Troubleshooting

The GlobalProtect Always On VPN Client (GlobalProtect VPN) will automatically detect if you are on or off campus and connect automatically when your device connects to the internet. When your device is on campus the client will show Internal . This...
Service: 
Virtual Private Network (VPN)
Article number: 
125751
Last updated: 
December 23, 2022

Cannot Connect to DWPROD After Changing Password

Connecting to the UI Data Warehouse (DWPROD) requires you to authenticate with your HawkID and password. If you are not using Two-Step Login with Duo Security for DWPROD and If you cannot connect to the UI Data Warehouse after you changed your...
Service: 
Oracle Hosting and Administration
Article number: 
125466
Last updated: 
September 12, 2022

Troubleshooting Windows Encryption Issues

Service: 
Windows Encryption
Article number: 
123956
Last updated: 
January 8, 2022

How to Clear the Outlook Cache

Note: this deletes any information not yet synced with the server Outlook (Windows) Rename the Outlook .ost file (if you get an error about "cannot open set of folders") Exit Outlook and Skype for Business. From the Start menu, choose Run. In the...
Service: 
Office 365: Email & Calendaring
Article number: 
123401
Last updated: 
November 10, 2022

Unable to Access Moved Files

In certain cases, files moved within an RDSS drive will not automatically inherit permissions from their new parent folders. This can result in collaborators not having access to files despite being able to access the parent folders. If you suspect...
Service: 
Research Data Storage Service (RDSS)
Article number: 
122291
Last updated: 
July 13, 2021

Troubleshooting Boto3

I'm getting an error in boto3 that says: AttributeError: 'str' object has no attribute 'get' Look at your ~/.aws/config file for the [default] profile. Specifically, look for a stanza with the key s3 . If you see that, delete it. [default] is the...
Service: 
Amazon Web Services (AWS)
Article number: 
122256
Last updated: 
July 13, 2021

Connect to Wi-Fi 6 across campus

If your device no longer sees eduroam or UI-Guest after a building has been upgraded to Wi-Fi 6, you may need to update the drivers for your wireless card. Certain Intel Wi-Fi 5 cards need to have their drivers updated to be able to see networks...
Service: 
UI Wireless - eduroam
Article number: 
121541
Last updated: 
August 22, 2021

Reporting Services Error for Healthcare IDs

When using Google Chrome, Internet Explorer, or Mozilla Firefox on a Healthcare-managed computer running Windows 10, some Healthcare users are encountering the following authentication error when accessing websites and applications housed on the...
Service: 
HawkID
Article number: 
119931
Last updated: 
October 14, 2020

I modified permissions and now there are issues

Only a flat permission structure is supported for LSS shares - users may be granted read/write or read-only access to the entire share. We would be happy to re-apply this permission structure or restore from a snapshot - please email research-...
Service: 
Large Scale Storage (LSS)
Article number: 
118786
Last updated: 
May 27, 2020

I deleted some files but it didn't free up any space

Freeing up space by deleting a file will not be realized until all snapshots referencing the deleted file age out according to the snapshot schedule or are removed. To have snapshots manually removed or to have the snapshot schedule of your LSS...
Service: 
Large Scale Storage (LSS)
Article number: 
118781
Last updated: 
June 1, 2020
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