With the larger email quotas you get on Office 365, you may want to move mail from your .pst files (personal folders) to your Office 365 account.  This allows you to access all of your email no matter what computer you are using.

NOTE:   We have had reports that moving large .pst files can cause Outlook to crash.   Our recommendation would be to first break your large .pst file into smaller ones (2 GB or less).

See Using Outlook Data Files (personal folders) for more information on .pst files.

This option lets the user automatically import a .pst file using the Import/Export option. In most cases this will speed the process up and make it a bit easier for the user.

  1. Open Outlook 2013/2016.
  2. Disconnect all PSTs to be imported from the Outlook client (e.g., right-click on your .pst in your folder list and choose Close “.pst”
  3. Exit Outlook and then relaunch the Outlook client to assure the PSTs are free from any connections from the client.
  4. Create destination folder in the Office 365 mailbox that correspond to each PST to be imported.
  5. Select by clicking on the the destination folder you wish to import the .pst file into. (NOTE:  this is the folder the mail will be imported into).
  6. Choose File | Open & Export.
  7. Choose Import/Export.
  8. Select “Import from another program or file” and click Next.
  9. Select “Outlook Data File (.pst)” and click Next.
  10. Browse to your .pst file, select it, and click Open.
  11. Choose whether you want to allow, replace, or not allow duplicate items. Then click Next.
  12. If you want to import the entire .pst file, select the main folder containing all subfolders. Then select the checkbox labeled “Include subfolders”
    OR
  13. You can Expand the Outlook Data File until you see a specific folder with the emails you want to import, Select that folder.  Then select the checkbox labeled “Include subfolders”
  14. If you want, you can use the “Filter…” button to use advanced features such as importing emails with specific text or from specific people.
  15. Finally, select the option labeled “Import items into the current folder” and click Finish
  16. The emails and folders will appear in your currently selected folder. If you need to make any final adjustments, simply drag and drop the emails and folders to the correct location.

This option lets the user manually open an Outlook Data File (.pst) and choose which folders to import. This can be a better option when the user wants to import only specific folders and subfolders within the .pst file.

  1. If your .pst is not already opened in Outlook 2013/2016, choose File | Open & Export
  2. Choose Open Outlook Data File
  3. Find your .pst file (either C: or H: drive), select it and click Open.
  4. In your Office 365 folder list, right click on your email address (or account name) and choose New Folder
  5. Name the folder (e.g., pst folder contents)
  6. Next, in the folder list, locate your .pst file and click the arrow to expand the list of folders.
  7. Select a folder and drag it to the new folder you just created under your Office 365 mailbox.
  8. Repeat for each folder you need to move.
  9. When finished, right click on the .pst folder and choose Close "foldername"
Article number: 
103948
Last updated: 
February 28, 2017