Select your client below for instructions for configuring it to check your Office 365 account.

You may also access Office 365 via the web at http://office365.uiowa.edu

Mobile device (iOS, Android, etc.) can be found on the Email and Calendar on your Mobile Device page

  1. Make sure Outlook is closed.
  2. From the Start menu, open Control Panel | View by Large icons | Mail | Show Profiles
  3. Click Add
  4. Name the profile and click OK
  5. In the E-mail Address field, type your email address – e.g., jane-doe@uiowa.edu
  6. If you are prompted for your password, type your HawkID password in the Password field and re-enter your HawkID password to confirm.
  7. Click Next.
  8. After the account configures, click Finish.
  9. Open Outlook.  Outlook will open, but it may take several minutes as it prepares for the first use.
  1. Open Outlook 2013.
  2. If this is your first time using Outlook, select Email Account. If you have a personal account previously configured, select File | Info | Account Settings | Account Settings | New.  Or from the start menu, open Control Panel | View by Large icons | Mail | Show Profiles | Add
  3. Enter your Display name in the Your Name field. eg: Doe, Jane K
  4. Enter your email alias in the Email Address field. eg: jane-k-doe@uiowa.edu
  5. Enter your HawkID password in the Password field.  
  6. Click Next.
  7. Wait and you will get a prompt for your credentials.  Change the User name to your HawkID@uiowa.edu (eg: jdoe@uiowa.edu) and use your HawkID password.  Check the "Remember this password" the click Ok. 
  8. Note: you will probably get prompted for your credentials a second time.  Repeat step 7.  Again it may need to sit for a bit while it contacts the server, but it should be able to complete configuration.
  9. After the account configures, click Finish.
  10. Start Outlook if you aren't already in it.  Outlook will open, but it may take several minutes as it prepares for the first use.  

In order to use Outlook 2010 with Microsoft Office 365, you must be running the most recent version of Outlook 2010. Please note that this must to be done before moving to Office 365 or before opening Outlook 2010 after moving to Office 365. See this article for instructions on how to ensure that you have the most recent version of Outlook 2010: http://its.uiowa.edu/support/article/100761

  1. Open Outlook 2010.
  2. If this is your first time using Outlook, select Email Account. If you have a personal account previously configured, select File | Info | Add Account.  Or from the start menu, open Control Panel | View by Large icons | Mail | Show Profiles | Add
  3. Enter your Display name in the Your Name field. eg: Doe, Jane K
  4. Enter your email alias in the Email Address field. eg: jane-k-doe@uiowa.edu
  5. Enter your HawkID password in the Password field.  
  6. Click Next.
  7. Wait and you will get a prompt for your credentials.  Change the User name to your HawkID@uiowa.edu (eg: jdoe@uiowa.edu) and use your HawkID password.  Check the "Remember this password" the click Ok.
  8. Note: you will probably get prompted for your credentials a second time.  Repeat step 7.  Again it may need to sit for a bit while it contacts the server, but it should be able to complete configuration.
  9. After the account configures, click Finish.
  10. Start Outlook if you aren't already in it.  Outlook will open, but it may take several minutes as it prepares for the first use.
  1. Open Outlook 2016.
  2. Select Tools | Accounts
  3. Click the + sign near the bottom of the Accounts screen and choose Exchange or Office 365 from the drop down menu.
  4. Enter your email alias in the Email Address field. eg: jane-doe@uiowa.edu
  5. Select User name and password in the Method drop down menu.
  6. Enter your HawkID@uiowa.edu in the user name field. eg: jdoe@uiowa.edu
  7. Enter your HawkID password in the password field.
  8. Select "Configure automatically"
  9. Click Add Account.
  10. You will receive a message: "Outlook was redirected to the server autodiscver-s.outlook.com...". Select "Always use my response for this server" and click Allow.
  11. After the account configures, the Accounts dialog box will appear. You may close this window to access your Inbox.  Please note that this account setup process may take several minutes.
  1. Open Outlook 2011.
  2. Select Tools | Accounts
  3. Click the + sign near the bottom of the Accounts screen and choose Exchange from the drop down menu.
  4. Enter your email alias in the Email Address field. eg: jane-doe@uiowa.edu
  5. Select User name and password in the Method drop down menu.
  6. Enter your HawkID@uiowa.edu in the user name field. eg: jdoe@uiowa.edu
  7. Enter your HawkID password in the password field.
  8. Select "Configure automatically"
  9. Click Add Account.
  10. You will receive a message: "Outlook was redirected to the server autodiscver-s.outlook.com...". Select "Always use my response for this server" and click Allow.
  11. After the account configures, the Accounts dialog box will appear. You may close this window to access your Inbox.  Please note that this account setup process may take several minutes.

For First-Time Logging In:

  1. Launch Mac Mail
  2. Account configuration will start automatically
  3. Choose Mail Type: Exchange
  4. Enter your name in the "Name" field
  5. In the Email Address field type your HawkID@uiowa.edu (e.g. jdoe@uiowa.edu)
  6. In the Password field enter your HawkID password
  7. Click Sign In
  8. Typically we will see an error message here and a new window that pops up. Enter the following information:
    1. In the Email Address field enter your alias (jane-doe@uiowa.edu)
    2. In the User Name field enter your HawkID@uiowa.edu (e.g. jdoe@uiowa.edu)
    3. Enter your HawkID password
    4. In both the Internal URL and the External URL fields, enter outlook.office365.com
    5. Click Sign In
  9. Verify your account information and the apps you wish to synchronize with Mac Mail and click "done."

 

To add an Office 365 Account to your Existing Mac Mailbox

  1. Click Mail > Add Account
  2. Check Exchange and click Continue
  3. Fill in the following details:
    1. Your Name
    2. HawkID@uiowa.edu (jdoe@uiowa.edu)
    3. Enter your HawkID Password
    4. Click Sign In
  4. Select apps that you'd like to incorporate with this mailbox
  5. Click Done
  1. In order to use Microsoft Mail you will need to be logged into a Microsoft Account. If you don't have a Microsoft Account you can learn how to create one via this link: http://windows.microsoft.com/en-us/windows-live/sign-up-create-account-how
  2. While on the "Start Screen" type "Mail" to bring up the Windows 8 Mail app. 
  3. Once the Mail App launches you will be prompted to log in with your Microsoft Account if you haven't already done so. 
  4. Once you are logged in with your Microsoft Account you can begin adding your Office 365 UIowa account by swiping in from the right edge of the screen and clicking Settings
  5. Choose Accounts
  6. Choose Add An Account
  7. Select Exchange
  8. Type your email address (e.g., jane-doe@uiowa.edu)
  9. Type your HawkID password.
  10. Click Show More Details
  11. Type outlook.office365.com in the Server Address.
  12. Type your HawkID@uiowa.edu in the Username field.
  13. Click Connect.

ITS offers limited support for email clients besides Outlook (Mac/Windows) or OWA to access the Office 365 server. 

Basic IMAP (Internet Mail Access Protocol) Settings

IMAP Server / Incoming Mail: outlook.office365.com
IMAP Account: your HawkID@uiowa.edu
Mailbox Location Prefix: leave this blank
Security Settings: SSL (Use secure connection)
Verify Certificate: Check this option of applicable
Port: 993

SMTP Server / Outgoing Mail: smtp.office365.com
Port: 587
Security Settings: TLS
Verify Certificate: check this option if applicable
Return Address / Reply To Address: use your alias address (e.g., jane-doe@uiowa.edu)

Basic POP (Post Office Protocol) Settings

POP Server / Incoming Mail: outlook.office365.com
Security Settings: SSL
Port: 995
POP Login ID: your HawkID@uiowa.edu
POP Account: your HawkID followed by @outlook.office365.com
SMTP Server / Outgoing Mail: smtp.office365.com
Port: 587
Return Address / Reply-To Address: use your alias address (e.g., jane-doe@uiowa.edu)

Exchange Web Services (eg.: Linux)

Host URL: https://outlook.office365.com/EWS/Exchange.asmx

POP - Post Office Protocol (POP) works best when one has only a single computer, since it was designed to support "offline" message access. Using POP, messages are downloaded to the hard drive and the messages are deleted from the mail server (e.g.,Office 365).  Using your POP email client, you can choose to "Leave mail on the server" and then have access to it from another computer. However, this mode of access is not ideal because it tends to sprinkle messages on each computer you use for mail access. If you use multiple computers, where ALL of them have access to the same server (H:), you can still use POP if you keep your mail on the "shared" drive (e.g., the "H:" drive)

IMAP - Internet Message Access Protocol (IMAP) works best when you access mail from more than one computer.  IMAP is a way to access email that is kept on a mail server (e.g., Office 365). You manage your mail, mailboxes, and folders on the server, not on your computer.  For example, messages stored on an IMAP server can be accessed from a computer at home, a workstation at the office, or a laptop computer while traveling, without the need to transfer messages or files back and forth between these computers. IMAP eliminates the need to move mail back and forth between the desktop and server. 

 

Article number: 
104970
Last updated: 
November 21, 2016
Category: