Select your client below for instructions for configuring it to check your Office 365 account.

You may also access Office 365 via the web, to login use the HawkID@uiowa.edu format for your credentials.

Mobile device (iOS, Android, etc.) instructions can be found on the Email and Calendar on your Mobile Device page

 

  1. Open Outlook
  2. In the E-mail Address field, type your email address – e.g., jane-doe@uiowa.edu
  3. Click Connect.
  4. Type your Hawkid password when prompted for your password.
  5. Deselect the "Setup Outlook on mobile device" option 
  6. After the account configures, click Done 

Outlook will open, but it may take several minutes as it prepares for the first use.

 

  1. Open Outlook.
  2. On the "Welcome to Outlook" screen, click Add Email Account.
  3. On the "Enter your email address" screen, type your UI Email Alias eg: "firstname-lastname@uiowa.edu".
  4. Click Continue.
  5. On the "HawkID Login for 365" screen,
    Change the HawkID field to your HawkID@uiowa.edu
    Type your HawkID password in the Password field.
  6. Click Login. 
    Note: If you have Two-Step Login with Duo Security, you will be prompted to complete login using Duo.
  7. On the 'HawkID@uiowa.edu" has been added prompt, click Done.  If you are prompted to Personalize Now, follow the prompts to setup Outlook with your preferences
  8. Close the Accounts window. 

Note: If you receive a message: "Outlook was redirected to the server  https://autodiscover-s.outlook.com/autodiscover/autodiscover.xml ...". Select "Always use my response for this server" and click Allow.

Note: A recent update has changed how some profiles send your Office365 email.  If you have messages sending from HawkID@uiowa.edu instead of your email alias eg: firstname-lastname@uiowa.edu or if people are having trouble viewing your shared calendar, then you will need to update your profile.

  1. Open Outlook.
  2. Select the Tools tab and click Accounts
  3. On the Accounts Screen:
    Select your Office365 account if you have more than one email account added.
    Change the Account Description to your UI Email Alias eg: "firstname-lastname@uiowa.edu"
    Change the E-mail address to your UI Email Alias eg: "firstname-lastname@uiowa.edu"
  4. Exit the Accounts Window.

Note: We recommend Mac users use the Office 365 Web App to share your calendar or to grant permissions.

These instructions are for Mac OS 10 and higher

First Time Logging In

  1. Launch Mac Mail
  2. Account configuration will start automatically
  3. Choose Mail Type: Exchange
  4. Enter your name in the "Name" field
  5. In the Email Address field type your HawkID@uiowa.edu (e.g. jdoe@uiowa.edu)
  6. In the Password field enter your HawkID password
  7. Click Sign In
  8. Click Sign In again

  • Enter your HawkID password
  • Click Log In
  • Complete Duo (if enrolled)
  1. Verify your account information and the apps you wish to synchronize with Mac Mail and click "done."
  2. Next click Preferences | Accounts | Account Information
  3. Click Email Address
  4. Click Edit Email Addresses
  5. Click the + sign
  6. Type your email alias (first-last@uiowa.edu
  7. Click OK
  8. Select the address to make it the default address. 

 

To add an Office 365 Account to your Existing Mac Mailbox

  1. Click Mail > Add Account
  2. Choose Mail Type: Exchange
  3. Enter your name in the "Name" field
  4. In the Email Address field type your HawkID@uiowa.edu (e.g. jdoe@uiowa.edu)
  5. In the Password field enter your HawkID password
  6. Click Sign In
  7. Click Sign In again

  • Enter your HawkID password
  • Click Log In
  • Complete Duo (if enrolled)
  1. Verify your account information and the apps you wish to synchronize with Mac Mail and click "done."
  2. Next click Preferences | Accounts | Account Information
  3. Click Email Address
  4. Click Edit Email Addresses
  5. Click the + sign
  6. Type your email alias (first-last@uiowa.edu
  7. Click OK
  8. Select the address to make it the default address. 
  1. Open the Windows 10 Mail application
  2. Click Accounts
  3. Choose + Add account
  4. Choose Office 365 - Office 365, Exchange
  5. On the “Exchange” screen type your email address:  HawkID@uiowa.edu
  6. Click Next
  7. Password:  Type your HawkID password in the password field
  8. Click Sign in
  9. If you have Two-Step Login with Duo Security, you will be prompted to complete login using Duo.
  10. When prompted that the account was setup successfully, click Done
Article number: 
104970
Last updated: 
April 22, 2022
Category: