Mac users may encounter issues when activating their copy of Microsoft Office from the University of Iowa if they previously entered the incorrect information when attempting to activate. This issue may also appear in the form of repeating Microsoft Office login requests.

You must activate using your own hawkid followed by @uiowa.edu in the first email address field, followed by your HawkID and password when prompted to do so. Full support information to activate Microsoft Office is available in ITS Support Article 103142

If the incorrect information was ever entered in the email address field, you may need to clear out the Mac's keychain since it saved the incorrect information.

To clear the keychain:

1. Close all Microsoft Office applications (Outlook, Word, Excel, PowerPoint, etc.)

2. Open Applications folder in Finder

3. Open Utilities folder

 

4. Open Keychain Access

5. Select the Keychain Access Search bar in the top right corner

6. Search and delete all references to the following items:

  • Exchange
  • Office
  • ADAL

7. Close Keychain Access

You may then proceed to activate Microsoft Office using the correct information. Full support information to activate Microsoft Office is available in ITS Support Article 103142.

Article number: 
107341
Last updated: 
February 21, 2017
Service: 
Category: