There are two ways to log into a VoIP desktop phone.

  • VVX201 User Manual
  • VVX3xx User Manual
  • To begin, plug in and power up your device. It will connect to the network, which may take up to 5 minutes.
    • Be sure that you've connected your device to a Locally Scoped Address (LSA) -enabled port.

What is an LSA port?

A locally scoped address is a limited connection to the internet that is protected within our organization by a firewall from the global internet to avoid malicious programs from accessing and harassing your phone.

Because VoIP phones require an LSA port, you cannot pass internet through your computer to a desktop phone or other VoIP devices.The LSA protocol would not allow your computer to function properly on the internet.

How to test for an LSA port?

The easiest way to test if your port is LSA enabled is to connect your computer's or laptop's ethernet to the port at your workstation (ensure WiFi is turned off). If you can access sites outside of our universities domain (try,, - then your port is NOT an LSA enabled port. An LSA ported device will not have open access to websites other than our own (

How to get your Ethernet port switched to an LSA port?

Email the following:

  1. The MAC address of your phone or device that you will be connecting.
    • Plug that device into the port that you'd like to have LSA enabled
  2. The port number and whether you'll be plugging into the first or second switch of that port.
    • University properties typically will have the port number label printed on the port

To find the MAC address of your Polycom VVX 201 (or similar) phone:

  1. The MAC address can be found above the barcode on the back of your phone. Many will begin with 64.
  2. The MAC address can also be found by clicking the home button in the upper right of your phone and navigating to Settings > (4) Status > (2) Network > (2) Ethernet

When you send your MAC address to, ensure that your device is currently plugged into the ethernet port.

The phone must be plugged into an LSA-enabled Ethernet port and to a power source.

  1. Once your phone is plugged into an LSA port, you may have to restart the device in order to see the PIN AUTH option.
  2. Choose the second option for PIN AUTH
  3. In the Extension field, enter your 5-digit extension (last 5 digits of your phone number) without any spaces or hyphens (#####)
    • The format of 1-319-XXX-XXXX will also work for the phone number (do not use hyphens).
  4. For PIN, enter the pin that was assigned to you.
    • This is not the same PIN as the Unified Messaging PIN that was emailed to you.


Please note: This information is separate from Resetting your Unified Messaging PIN. These two PINs are unique and exclusive.

1. Navigate to
2. Click Sign In

3. Click Reset your PIN and choose a new PIN

The phone must be plugged into an LSA-enabled Ethernet port and to a power source. Enter the following in to the phone when prompted:

  • Sign-In Address:
  • Domain: IOWA
  • User: jdoe (HawkID)
  • Password: HawkID Password

Article number: 
Last updated: 
December 4, 2018