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Microsoft Skype for Business enables users to communicate securely anywhere they have network connectivity.

Skype for Business unifies voice and video calls, Skype for Business Meetings, presence, and instant messaging (IM) in one easy-to-use client, making it simple to choose and switch between different forms of communication.

Clients are available for Windows, Mac, iOS and Android.  

Support Articles

Current Status

There are currently no alerts.

Maintenance

Services scheduled for maintenance over the next 7 days. Please refer to the calendar view of alerts for a complete schedule.
There is currently no planned maintenance.

Past 90 Days

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Alert History

Start: 
Tuesday, July 27, 2021 - 8:00pm
End: 
Tuesday, July 27, 2021 - 11:45pm
Description

Skype for Business servers will be patched. There is no expected impact for Skype for Business users.

Last updated: 
Tuesday, July 27, 2021 - 11:45pm
Start: 
Thursday, July 8, 2021 - 12:00pm
End: 
Thursday, July 8, 2021 - 12:30pm
Description

Skype for Business front-end and edge services will be disabled on the former 2015 Skype implementation no longer in use. The current Skype for Business service is not affected. 

Last updated: 
Thursday, July 8, 2021 - 12:30pm
Start: 
Wednesday, July 7, 2021 - 7:30am
End: 
Wednesday, July 7, 2021 - 8:30am
Updates
Wednesday, July 7, 2021 - 8:30am

The Skype issues are resolved. 

Description

We are receiving reports of errors within Skype for Business and some mobile devices are not able to connect. Support teams are working to identify the scope and the cause. 

Last updated: 
Wednesday, July 7, 2021 - 8:27am
Start: 
Tuesday, July 6, 2021 - 8:00pm
End: 
Tuesday, July 6, 2021 - 11:00pm
Description

Skype for Business servers will be patched. No impact to end users is expected.

Last updated: 
Tuesday, July 6, 2021 - 11:00pm
Start: 
Monday, May 24, 2021 - 5:00pm
End: 
Monday, May 24, 2021 - 6:00pm
Description

DHCP options for Skype-enabled IP phones will be updated. Devices using PIN authentication may need to sign in once settings have been updated.

Last updated: 
Monday, May 24, 2021 - 6:00pm
Start: 
Thursday, May 6, 2021 - 8:00pm
End: 
Thursday, May 6, 2021 - 11:00pm
Description

A Skype for Business Server 2019 cumulative update will be applied to all Skype for Business 2019 servers. End users should not be impacted as this is a rolling update that will be applied to one server at a time. 

Last updated: 
Thursday, May 6, 2021 - 11:00pm
Start: 
Wednesday, April 7, 2021 - 8:00am
End: 
Wednesday, April 7, 2021 - 8:30am
Description

Some Skype for Business mediation services will be decommissioned for maintenance. This maintenance is expected to be non-disruptive.

Last updated: 
Wednesday, April 7, 2021 - 8:30am
Start: 
Tuesday, April 6, 2021 - 12:00pm
End: 
Tuesday, April 6, 2021 - 12:30pm
Description

Some Skype for Business response group services will be decommissioned for maintenance. This maintenance is expected to be non-disruptive.

Last updated: 
Tuesday, April 6, 2021 - 12:30pm
Start: 
Tuesday, March 23, 2021 - 10:00pm
End: 
Tuesday, March 23, 2021 - 10:30pm
Description

Skype for Business response groups will be migrated to a new pool. Response group agents may experience intermittent connectivity during this time.

Last updated: 
Tuesday, March 23, 2021 - 10:30pm
Start: 
Wednesday, March 3, 2021 - 8:00am
End: 
Monday, March 8, 2021 - 11:15am
Updates
Monday, March 8, 2021 - 11:15am

The issue has been resolved.

Description

Users making external phone calls via Skype for Business may experience a period of silence at the start of the call. ITS staff are working to resolve the issue.

Last updated: 
Monday, March 8, 2021 - 11:25am
Start: 
Wednesday, February 24, 2021 - 7:00am
End: 
Wednesday, February 24, 2021 - 7:30am
Description

The Skype for Business conferencing dial-in access number will be migrated to a new pool. Maintenance is expected to be non-disruptive.

Last updated: 
Wednesday, February 24, 2021 - 7:30am
Start: 
Tuesday, February 16, 2021 - 9:00am
End: 
Tuesday, February 16, 2021 - 10:00pm
Description

The Skype for Business Central Management store will be migrated to a new database. Maintenance is expected to be non-disruptive.

 

Last updated: 
Tuesday, February 16, 2021 - 10:00pm
Start: 
Friday, February 12, 2021 - 8:00am
End: 
Friday, February 12, 2021 - 10:00am
Updates
Friday, February 12, 2021 - 10:00am

This issue has been resolved.

Description

There is an issue with logging into Skype for Business. The ITS Help Desk is also experiencing issues receiving calls.

Please email the Help Desk at its-helpdesk@uiowa.edu or use our live chat service at http://helpdesk.its.uiowa.edu/connect/.   

Last updated: 
Friday, February 12, 2021 - 10:09am
Start: 
Wednesday, February 3, 2021 - 8:00pm
End: 
Wednesday, February 3, 2021 - 10:00pm
Description

Federation routes will be updated on the Skype for Business Edge servers. Features that rely on federation may see intermittent connectivity. Affected services may include presence/IM with external federated domains as well as Cloud Voice Mail and Cloud Attendants.

Last updated: 
Wednesday, February 3, 2021 - 10:00pm
Start: 
Friday, December 11, 2020 - 5:00pm
End: 
Wednesday, January 20, 2021 - 8:00am
Updates
Wednesday, January 20, 2021 - 8:30am

The issue with transferring calls is resolved. 

Monday, January 11, 2021 - 2:00pm

 The issues related to call forwarding and simultaneous ring with Skype for Business have been resolved. Users may still experience problems transferring calls.

Friday, December 18, 2020 - 3:00pm

Skype for Business users may also experience problems transferring calls

Description

Skype for Business users are unable to utilize call forwarding or simultaneous ring. Calls may disconnect or route to the user's Skype for Business voicemail depending on where the caller is calling from. We are asking impacted users to disable any call forwarding settings in their Skype for Business client.
 
ITS staff are working to resolve the issue.

Last updated: 
Wednesday, January 20, 2021 - 8:36am
Start: 
Wednesday, October 28, 2020 - 9:00pm
End: 
Thursday, October 29, 2020 - 10:00pm
Description

For ITS staff in the Skype for Business 2019 environment, a software patch is being applied to the Skype for Business 2019 infrastructure. Users may be signed out of their Skype for Business client and automatically signed back in during the repair process.

Last updated: 
Thursday, October 29, 2020 - 10:00pm
Start: 
Friday, July 31, 2020 - 4:00pm
End: 
Tuesday, September 1, 2020 - 5:00pm
Description

ITS is receiving reports of inconsistencies with the Message Waiting Indicator (MWI) on Polycom VVX VoIP endpoints.

At this time, end users may experience situations where the Skype for Business account that is currently signed into the VoIP phone has an unread voicemail message but the MWI does not flash. End users can check voicemail by either using the email account currently signed into the VoIP phone or by pressing on the mail icon / button on the phone itself.

ITS staff are currently investigating the issue.

Last updated: 
Tuesday, September 1, 2020 - 5:20pm
Start: 
Sunday, July 26, 2020 - 9:00am
End: 
Sunday, July 26, 2020 - 12:00pm
Description

Non-disruptive updates will be applied to the Skype for Business servers.

Last updated: 
Sunday, July 26, 2020 - 12:00pm
Start: 
Monday, May 11, 2020 - 5:00pm
End: 
Friday, May 22, 2020 - 12:15pm
Updates
Friday, May 22, 2020 - 12:15pm

The issue has been resolved.

Description

Users may be unable to receive voicemail messages. Callers who are transferred to an impacted user's voicemail box may only hear silence and then the call is disconnected. ITS is working with Microsoft to resolve the issue.

Last updated: 
Friday, May 22, 2020 - 12:14pm
Start: 
Friday, February 7, 2020 - 9:30am
End: 
Friday, April 3, 2020 - 3:30pm
Updates
Tuesday, April 7, 2020 - 3:30pm

Moving this DOS to the ongoing issues page https://its.uiowa.edu/support/categories/ongoing-issues

Description

The following Skype for Business phones in response groups (Polycom models VVX201 and VVX311) are experiencing a 5-6 second sound delay between picking up the handset and the customer hearing them. A workaround is to pick up the handset and wait 5-6 seconds before speaking.

ITS is working with Microsoft on this issue.  

Last updated: 
Tuesday, April 7, 2020 - 3:31pm
Start: 
Thursday, March 19, 2020 - 12:00pm
End: 
Tuesday, March 31, 2020 - 12:00pm
Description

Skype for Business users are no longer able to access voicemail messages or change voicemail greetings by dialing 319-467-1660, due to feature changes in Microsoft's Cloud voicemail service. 

Additional information on how to update your Skype for Business voicemail greeting or how to listen to voicemail messages can be found on the Cloud Voicemail Support Center: https://its.uiowa.edu/um.

Last updated: 
Tuesday, March 31, 2020 - 12:00pm
Start: 
Sunday, March 8, 2020 - 9:00am
End: 
Sunday, March 8, 2020 - 12:00pm
Description

Non-disruptive updates will be applied to the Skype for Business servers.

Last updated: 
Sunday, March 8, 2020 - 12:00pm
Start: 
Monday, March 2, 2020 - 7:30am
End: 
Monday, March 2, 2020 - 9:15am
Updates
Monday, March 2, 2020 - 9:15am

Microsoft has fixed this issue and the problem has been resolved.  Please contact the ITS Help Desk if you have any further problems using this service.

Description

Cloud voicemail is down.  This is impacting all voicemail and auto attendants.  ITS is working with Microsoft on the problem.

Last updated: 
Monday, March 2, 2020 - 9:20am
Start: 
Saturday, January 11, 2020 - 9:00pm
End: 
Saturday, January 11, 2020 - 9:30pm
Description

Access to Skype for Business will be intermittent during this time for scheduled maintenance. 

Last updated: 
Saturday, January 11, 2020 - 9:30pm
Start: 
Sunday, October 6, 2019 - 7:30pm
End: 
Sunday, October 6, 2019 - 8:30pm
Updates
Sunday, October 6, 2019 - 9:00pm

This issue has been resolved.

Description

There is currently an issue with the Skype for Business telephony. ITS staff are working to resolve this issue.  

The ITS Help Desk is also experiencing issues receiving phone calls.  

Please email the Help Desk at its-helpdesk@uiowa.edu or use our live chat service at http://helpdesk.its.uiowa.edu/connect/.  

Last updated: 
Sunday, October 6, 2019 - 9:07pm
Start: 
Tuesday, September 17, 2019 - 1:00pm
End: 
Tuesday, September 24, 2019 - 9:00am
Updates
Tuesday, September 24, 2019 - 10:00am

This issue is resolved. 

Description

​​​​​​We are experiencing problems with the Skype for Business Unified Messaging service and impacted users may be unable to receive voicemail messages.

Last updated: 
Tuesday, September 24, 2019 - 10:03am
Start: 
Sunday, September 16, 2018 - 7:30pm
End: 
Sunday, September 16, 2018 - 8:45pm
Updates
Sunday, September 16, 2018 - 8:30pm

This issue has been resolved. 

Description

There is currently an issue with the Skype for Business telephony. ITS staff are working to resolve this issue.  

The ITS Help Desk is also experiencing issues receiving phone calls.  

Please email the Help Desk at its-helpdesk@uiowa.edu or use our live chat service at http://helpdesk.its.uiowa.edu/connect/.  

 

Last updated: 
Sunday, September 16, 2018 - 8:47pm
Start: 
Tuesday, August 21, 2018 - 7:15pm
End: 
Tuesday, August 21, 2018 - 9:15pm
Updates
Tuesday, August 21, 2018 - 9:15pm

This issue has been resolved.

Description

Skype for Business is currently down. ITS technicians are working to resolve the issue and this posting will be updated when more information is available. This issue means that the ITS Help Desk cannot receive phone calls so please email at its-helpdesk@uiowa.edu.

Last updated: 
Tuesday, August 21, 2018 - 9:21pm
Start: 
Tuesday, August 21, 2018 - 10:45am
End: 
Tuesday, August 21, 2018 - 11:15am
Updates
Tuesday, August 21, 2018 - 11:15am

This issue is resolved. 

Description

The ITS Help Desk is unable to receive phone calls. IT support staff are working on the issue. 

Last updated: 
Tuesday, August 21, 2018 - 11:22am
Start: 
Friday, August 10, 2018 - 12:00pm
End: 
Tuesday, August 14, 2018 - 9:00am
Description

There are problems with the university Skype for Business Unified Messaging Voicemail service.  Currently voicemail messages are not being delivered to email. Support staff are working with Microsoft to resolve the problem. We will update this notice as soon as more information is available.

Last updated: 
Tuesday, August 14, 2018 - 9:09am
Start: 
Monday, July 9, 2018 - 8:00am
End: 
Monday, July 9, 2018 - 4:30pm
Description

UPDATE: This issue is resolved. 

UPDATE: Skype for Business Exchange Auto Attendants are experiencing an outage. Support teams are working with Microsoft Product Support Services to resolve the issue. 

Original Notice: We are currently experiencing issues with the Help Desk phone service. Users receive an error when calling 319-384-4357. Support teams are working on the issue and it appears to be isolated to just the Help Desk phone number. In the meantime please email the Help Desk at its-helpdesk@uiowa.edu or use our chat service at http://helpdesk.its.uiowa.edu/connect/.

 

Last updated: 
Monday, July 9, 2018 - 4:35pm
Start: 
Friday, November 11, 2016 - 8:00pm
End: 
Friday, November 11, 2016 - 11:00pm
Description

ITS will upgrade the Lync 2013 server infrastructure to Skype for Business Server 2015. During this three-hour window all Lync and Skype for Business services will be unavailable.

This includes instant messaging, audio/video calls and online meetings. For individuals who use Lync/Skype for Business as a telephone solution (Enterprise Voice) this service will also be unavailable. 

Lync 2010, Lync 2011 for Mac, Lync 2013 and Skype for Business clients will be compatible with the upgraded server software. ITS recommends upgrading Windows computers to the latest Skype for Business 2016 client for the best user experience. Skype for Business for Mac is the current production client for Mac OS X. Lync 2010 and Lync 2013 clients will be compatible with the upgraded server software, but will not provide the same level of functionality as the new clients.

Last updated: 
Friday, November 11, 2016 - 11:00pm