Available to
Students
Faculty
Staff
Researchers
IT Professionals
Fees
There is no charge for use of this service.

Microsoft Skype for Business (Lync) enables users to communicate securely anywhere they have network connectivity.

Skype for Business unifies voice and video calls, Skype for Business Meetings, presence, and instant messaging (IM) in one easy-to-use client, making it simple to choose and switch between different forms of communication.

Clients are available for Windows, Mac, iOS, Android and Windows Phone.  

Current Status

There are currently no alerts.

Maintenance

Services scheduled for maintenance over the next 7 days. Please refer to the calendar view of alerts for a complete schedule.
There is currently no planned maintenance.

Past 90 Days

Color bar indicators flow left to right, from oldest to most recent status.

Alert History

Start: 
Sunday, September 16, 2018 - 7:30pm
End: 
Sunday, September 16, 2018 - 8:45pm
Updates
Sunday, September 16, 2018 - 8:30pm

This issue has been resolved. 

Description

There is currently an issue with the Skype for Business telephony. ITS staff are working to resolve this issue.  

The ITS Help Desk is also experiencing issues receiving phone calls.  

Please email the Help Desk at its-helpdesk@uiowa.edu or use our live chat service at http://helpdesk.its.uiowa.edu/connect/.  

 

Last updated: 
Sunday, September 16, 2018 - 8:47pm
Start: 
Tuesday, August 21, 2018 - 7:15pm
End: 
Tuesday, August 21, 2018 - 9:15pm
Updates
Tuesday, August 21, 2018 - 9:15pm

This issue has been resolved.

Description

Skype for Business is currently down. ITS technicians are working to resolve the issue and this posting will be updated when more information is available. This issue means that the ITS Help Desk cannot receive phone calls so please email at its-helpdesk@uiowa.edu.

Last updated: 
Tuesday, August 21, 2018 - 9:21pm
Start: 
Tuesday, August 21, 2018 - 10:45am
End: 
Tuesday, August 21, 2018 - 11:15am
Updates
Tuesday, August 21, 2018 - 11:15am

This issue is resolved. 

Description

The ITS Help Desk is unable to receive phone calls. IT support staff are working on the issue. 

Last updated: 
Tuesday, August 21, 2018 - 11:22am
Start: 
Friday, August 10, 2018 - 12:00pm
End: 
Tuesday, August 14, 2018 - 9:00am
Description

There are problems with the university Skype for Business Unified Messaging Voicemail service.  Currently voicemail messages are not being delivered to email. Support staff are working with Microsoft to resolve the problem. We will update this notice as soon as more information is available.

Last updated: 
Tuesday, August 14, 2018 - 9:09am
Start: 
Monday, July 9, 2018 - 8:00am
End: 
Monday, July 9, 2018 - 4:30pm
Description

UPDATE: This issue is resolved. 

UPDATE: Skype for Business Exchange Auto Attendants are experiencing an outage. Support teams are working with Microsoft Product Support Services to resolve the issue. 

Original Notice: We are currently experiencing issues with the Help Desk phone service. Users receive an error when calling 319-384-4357. Support teams are working on the issue and it appears to be isolated to just the Help Desk phone number. In the meantime please email the Help Desk at its-helpdesk@uiowa.edu or use our chat service at http://helpdesk.its.uiowa.edu/connect/.

 

Last updated: 
Monday, July 9, 2018 - 4:35pm
Start: 
Friday, November 11, 2016 - 8:00pm
End: 
Friday, November 11, 2016 - 11:00pm
Description

ITS will upgrade the Lync 2013 server infrastructure to Skype for Business Server 2015. During this three-hour window all Lync and Skype for Business services will be unavailable.

This includes instant messaging, audio/video calls and online meetings. For individuals who use Lync/Skype for Business as a telephone solution (Enterprise Voice) this service will also be unavailable. 

Lync 2010, Lync 2011 for Mac, Lync 2013 and Skype for Business clients will be compatible with the upgraded server software. ITS recommends upgrading Windows computers to the latest Skype for Business 2016 client for the best user experience. Skype for Business for Mac is the current production client for Mac OS X. Lync 2010 and Lync 2013 clients will be compatible with the upgraded server software, but will not provide the same level of functionality as the new clients.

Last updated: 
Friday, November 11, 2016 - 11:00pm