There are several ways to make a call with Skype for Business

If the user is in your contacts list...

  1. Find the user within your contacts list
  2. Right click on their name > select Call. 

If the user is not in your contacts list... 

  1. Type in the user's last name or HawkID in the search bar that reads, 'Find someone or dial a number.
  2. Right click on their name > select Call. 

If you are enabled for Skype for Business Voice, you should see a third tab (an icon of the 10-digit dial pad)...

  1. Navigate to this tab and dial in any number.

Dialing Tips

Find University Users

Enter their name within the search field to find them. Right-click for call options.

Local University

Dial the 5 digit phone extension.

Local Non-University

Dial the 7 digit phone number.

Domestic Long Distance

Dial the 10 digit phone number.

International Long Distance

Dial the 7-15 digit phone number.

For an incoming call, a 'toast' pop-up message will appear on screen

To answer the call...

Select anywhere in the blue area of the toast.

To ignore the call...

Select Ignore.

To send the caller straight to voice mail...

Select Options > Voice Mail or Set to Do Not Disturb.

It is important that you click the Red Hang Up button in the call window​​​

To end a call...

Although closing the window will typically end the call as well, this is not the case for Skype Meetings.

It is considered best practice to end calls with the Red Hang Up icon.

Hold/Resume Calls

To place a call on hold...

While in a call, click the Hold button from the middle of the call window.

To resume a call...

Once on hold, a new window will appear with the option to resume the call.

Call forwarding lets you choose how you want Skype for Business to handle incoming calls

  • Call forwarding is useful when you're away from your work phone or when you want someone else to take your calls.
  • Call forwarding is not available with the Basic Skype for Business Client. 
  • The number you set your calls to be forwarded to will be displayed to the person who called you.
    • This applies to Skype for Business-to-Skype for Business calls only.

Option 1: The Options button

  1. Within the Skype for Business main window, click the Options arrow > Tools > Call Forwarding Settings

     
  2. Select Forward my calls to or Simultaneously ring, and then choose an option.

     
  3. If you've set delegates or a team-call group, your calls will ring at their phones.
  4. To turn off Call Forwarding, select Turn Off Call Forwarding.

Option 2: The Call Forwarding button

  1. At the bottom of the Skype for Business main window, click the Call Forwarding button.
    Call Forward Button

     
  2. In the drop-down menu, select Forward my calls to or Simultaneously ring, and choose an option.

     
  3. If you've set delegates or a team-call group, your calls will ring at their phones.
  4. To turn off Call Forwarding, select Turn Off Call Forwarding.

Additional Information

You can transfer a Skype for Business call to another person, number, or continue the call on your cell phone

To transfer your Skype for Business call to another line...

  1. Select the call control button in the Skype for Business call window.

     
  2. Within the Skype for Business call control window, select the transfer button.

     
  3. From here, enter a contact’s name or input a phone number you wish to transfer your call to.

     
  4. Once you have chosen the contact name/phone number, select the transfer button.
     

     
  5. After the transfer is initiated, the call will connect, and you are now able to hang up the phone. 

In Skype for Business, you can speak with multiple participants at once using a conference call

If you are currently in a call and would like to add another individual...

  1. Click the button in the upper right of the call window.

     
  2. Find the individual's name and click OK.

If you are not currently in a call but would like to start a call with multiple people...

  1. Within the Skype for Business client window, click the Options arrow > select Meet Now.

     
  2. In the upper right of the call/meeting window, click the icon to add more individuals.
  3. Add whomever is needed to the call and click OK.

Recent Calls

To view recent calls and missed messages...

Navigate to the second tab in the Skype for Business client window.

There are several ways to check your voicemail 

Check your voicemail from the Skype for Business client...

Navigate to the dial-pad tab and the bottom half of the window will display recent voicemails. Right-clicking on the voicemail will allow you options such as Play.

Check your voicemail as an email delivered to your inbox...

Check your Outlook (or Office 365) inbox for the voicemail message delivered as an email with an attached media file and a transcribed message. Click the Play button to listen to your message. 

Call into your mailbox to retrieve voicemail...

Call 319-467-1660 (or 71660 on campus). Enter your extension number (#-#### without any spaces or hyphen) and UM PIN when prompted. Follow prompts to hear any new voicemails.

For more information see our article about Accessing Voicemail using Skype for Business Telephony and Unified Messaging.

University Global Address List

Search the organizational directory...

Near the top of your Skype for Business client window (underneath the 4 tabs), find the bar that reads, "Find someone or dial a number". Type in the user's last name or HawkID.

When in a call or a meeting, if you are not actively speaking, it is advised to mute your microphone.

  1. When on a call, find and click the blue microphone icon to the left of the red hang-up button to mute yourself. Repeat the procedure to unmute yourself.
  2. When in a meeting, find and click the blue microphone icon that is typically the second of four icons (video enable, mute enable, presenter tools, hang-up).
  1. In the Skype for Business client window, find your profile image in the upper left of the window. 
  2. Beside the image and under your name, you should see "Available", "In A Meeting", etc
  3. Click the down arrow and set your status to Do Not Disturb

See this Lynda Video about setting privacy relationships up to control who has access to reach you.

Article number: 
108136
Last updated: 
December 8, 2017