There are several ways to make a call with Skype for Business

If the user is in your Skype for Business Contacts list:

  1. Select the Contacts icon
  2. Find the user within your contacts list
  3. Right click on their name > select Call
  4. Select Work 

 

If the user is not in your Skype for Business Contacts list, but in the Organizational Directory:

  1. Select the Contacts icon
  2. Type in the user's last name or HawkID in the search bar that reads, “Find someone or dial a number”
  3. Find the user in the Organizational Directory
  4. Right click on their name > select Call
  5. Select Work

 

Use the dial pad to dial a number:

  1. Select the Dial Pad icon
  2. Enter the number in the search bar that reads, “Find someone or dial a number”
  3. Select the “Call” button or press the Enter key

 

Dialing Tips

Find University Users

Enter their name within the search field to find them. Right-click for call options.

Local University

Dial the 5 digit phone extension.

Local Non-University

Dial the 7 digit phone number.

Domestic Long Distance

Dial the 10 digit phone number.

International Long Distance

Dial the 7-15 digit phone number.

To answer the call:

Select anywhere in pop-up message or select the blue receiver on the lower left side of the window.

To ignore the call and send the called to voice mail:

Ignore the call; it will continue ringing and after 15-20 seconds will go to voice mail.

To send the caller straight to voice mail:

Select the red receiver on the lower right side of the pop-up message.

To initiate an IM session with the caller (Skype for Business only) instead of a voice call:

Select the blue comment cloud in the lower center of the pop-up message.

To end a call, select the red hang up button on the lower right of the call window

Once you end the call, the call window will close automatically.   If the other party ends the call, your call window will also close automatically.

Hold/Resume Calls

To place a call on hold...

1. Select the call control icon

 

2. Select the Hold button from the call control window.

 

3. The call will be placed on hold and a yellow banner will appear in your call window indicating the call is on hold.  The caller placed on hold will hear "Music on Hold"; if they on Skype for Business they will also see a yellow banner indicating the call is on hold.

To resume a call on hold...

4. To resume the call select the "Resume Call" button in the call window.

Skype for Business provides many options for forwarding your telephone. 

Some of these options include forwarding to voice mail, sending the call to another telephone number or a contact, or simultaneously ringing your phone and another number.  Follow this link for detailed information on all forwarding options.  

You can transfer a Skype for Business call to another person, number, or continue the call on your cell phone

To transfer your Skype for Business call to another line...

  1. Select the call control button in the Skype for Business call window.

     
  2. Within the Skype for Business call control window, select the transfer button.

     
  3. From here, enter a contact’s name or input a phone number you wish to transfer your call to.

     
  4. Once you have chosen the contact name/phone number, select the transfer button.
     

     
  5. After the transfer is initiated, the call will connect, and you are now able to hang up the phone. 

In Skype for Business, you can speak with multiple participants at once using a conference call

If you are currently in a call and would like to add another individual...

  1. Click the button in the upper right of the call window.

     
  2. Find the individual's name and click OK.

If you are not currently in a call but would like to start a call with multiple people...

  1. Within the Skype for Business client window, click the Options arrow > select Meet Now.

     
  2. In the upper right of the call/meeting window, click the icon to add more individuals.
  3. Add whomever is needed to the call and click OK.

Recent Calls

To view recent calls and missed messages...

Navigate to the second tab in the Skype for Business client window.

There are several ways to check your voicemail 

Check your voicemail from the Skype for Business client...

Navigate to the dial-pad tab and the bottom half of the window will display recent voicemails. Right-clicking on the voicemail will allow you options such as Play.

Check your voicemail as an email delivered to your inbox...

Check your Outlook (or Office 365) inbox for the voicemail message delivered as an email with an attached media file and a transcribed message. Click the Play button to listen to your message. 

Call into your mailbox to retrieve voicemail...

Call 319-467-1660 (or 71660 on campus). Enter your extension number (#-#### without any spaces or hyphen) and UM PIN when prompted. Follow prompts to hear any new voicemails.

For more information see our article about Accessing Voicemail using Skype for Business Telephony and Unified Messaging.

University Global Address List

Search the organizational directory...

Near the top of your Skype for Business client window (underneath the 4 tabs), find the bar that reads, "Find someone or dial a number". Type in the user's last name or HawkID.

When in a call or a meeting, if you are not actively speaking, it is advised to mute your microphone.

  1. When on a call, find and click the blue microphone icon to the left of the red hang-up button to mute yourself. Repeat the procedure to unmute yourself.
  2. When in a meeting, find and click the blue microphone icon that is typically the second of four icons (video enable, mute enable, presenter tools, hang-up).
  1. In the Skype for Business client window, find your profile image in the upper left of the window. 
  2. Beside the image and under your name, you should see "Available", "In A Meeting", etc
  3. Click the down arrow and set your status to Do Not Disturb

See this Lynda Video about setting privacy relationships up to control who has access to reach you.

Article number: 
108136
Last updated: 
April 12, 2019