PIN Confusion with Skype for Business Enterprise Voice & Unified Messaging

Skype for Business Enterprise Voice:
This service allows real-time communication between users inside and outside of the University through voice calls over the internet.

Unified Messaging:
This service combines non real-time communication, such as voicemail and email messages, into a single mailbox accessible to a user across platforms.

User PIN Purposes:

  • Dial-In Meetings
  • VoIP Phone Sign-in
  • Unified Messaging Mailbox entry

A Conferencing PIN is used to join, by phone dial-in, Skype meetings you've organized. It is also the same PIN used to sign into your desktop VoIP phone.

Do I need a Conferencing PIN?

Not necessarily: 

  • If you sign into your VoIP phone using your email, then you do not need a PIN for desktop phone sign-in.
  • If you join a Skype meeting as the organizer by using a method other than dialing-in, you do not need a PIN.

How is a Conferencing PIN reset?

  1. Users can change their Conferencing PIN by either:
    • Navigating to directly
    • Selecting 'Pin' from the Skype for Business dial pad 
    • Clicking the 'Forgot PIN' link in a Skype meeting invitation
  2. From the webpage, click 'Sign In'
  3. Enter your Username (iowa\domain) and Password
  4. Follow the prompts to reset your PIN

Important note: If you phone extension is not configured, you are most likely not Enterprise Voice enabled and need to contact the ITS Help Desk to get your Conferencing PIN changed.

A Unified Messaging PIN is used to access your mailbox messages and calendar items from a phone

How do I Access my Unified Messaging Mailbox?

Please select the heading above to read information regarding mailbox access for Unified Messaging.

Where is My PIN Information Located?

Initially, a Welcome email for users newly moved to Enterprise Voice and Unified Messaging will contain user UM PIN information.

How is a Unified Messaging PIN Reset?

Through the Outlook Web Application navigate to:

  1. Settings > Your App Settings > Mail  
  2. Options > General 
  3. Voice mail > Reset PIN

Article number: 
Last updated: 
December 8, 2017