Office 365 has a feature that allows you to forward all of the new email messages sent to your Office 365 account to an external email account. This only forwards new mail from your Inbox, not mail in subfolders.  

NOTE: If your Office 365 account is closing, you should read My Office 365 Email Account is Closing - What do I do Checklist

IMPORTANT: Be aware that we cannot guarantee delivery of forwarded messages once they leave our system. If you set up Office 365 forwarding, some messages sent to your forwarding address may appear as spam or suspicious by your external email service (Gmail, Hotmail, Yahoo, AOL, etc.). Sometimes these messages may be rejected completely. This is due to an increase in security measures email services are implementing to reduce spam and phishing emails. Although it is possible to do, we do not recommend email forwarding as more and more email providers are marking messages as spam or not delivering them and some email senders do not allow forwarding of their messages. You could miss out on important emails so we recommend you periodically check your Office 365 account if you aren't already.


  1. Login to Office 365 
  2. Click Outlook.
  3. Click Settings (gear icon in the upper right-hand of your screen). 
  4. At the bottom of the Settings panel, click View all Outlook settings 
  5. Click the Mail icon
  6. Click Forwarding
  7. Under the "Forwarding" heading, select Enable Forwarding
  8. Type the email address you wish to forward your mail (e.g., Gmail, Hotmail, etc.)
  9. Recommended: Select "Keep a copy of all forwarded messages"

Note: if you do not select this, nothing sent to your email account will be saved in your university mailbox. 

Warning!!! Some email senders do not allow their mail to be forwarded.  You will need the "keep copy" setting turned on to get the message.

  1. Select Save.
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Last updated: 
February 24, 2023