How to Get Access and Training
If you are new to the ITS website, want to learn about new features, or want to brush up on your web editing skills, we are here to help! One-on-one or group training is always available. Contact Adrienne to schedule your training session.
If you need access to the Drupal content management system (CMS) or need your roles/permissions changed, please contact Adrienne.
- Expired content instructions (must be logged in to view)
- Guidelines for Editing Info Centers
- How to fix broken links, use the broken link report tool, and hyperlink best practices
- How to categorize support articles
- How to use the FAQ feature
- How to add a service alert or planned maintenance announcement
- Creating links (external, internal, email, and file links)
- Adding pictures and videos
- View more video tutorials
Types of Content on the ITS website
- Home page: the front door to the ITS we bsite. We use "showcase" links, which are graphical pieces of content to display marketing or key service information to our users. To determine if content is worthy of being placed on the homepage we must ask ourselves: Will at least 80% of our audience care about it?
- All Services and Software page (formally called the service catalog): houses the category pages and an A-Z listing of all services (info centers) and their aliases.
- Category pages: the category pages house related info centers. For example, the Internet & Network category page houses the Guest Wi-Fi, ResNet, and UI Wireless (eduroam) info centers.
- Info Center: a hub page for a service. For example: Skype for Business, ICON, OneDrive for Business are all services that have info centers. These hub pages are geared towards our primary, target audience and are service-oriented. We promote the creation of info centers for services and discourage creating info centers about the technology behind services or about the teams who manage the services. Only web administrators have access to create or delete info centers. Please complete the Request an Info Center form or contact a web administrator if you need one created.
- Support article: Solves a problem, has instructions for how to do something, or provides supporting documentation for a service. For example: Instructions for adding email to an iPhone; Instructions for using the Duo app.
- Internal support article: Same as a support article, but only authenticated (logged in users) can view the content. Internal support articles are perfect for help desk staff who want to provide information to other staff, but keep the information private from the general audience.
- News article: Create a news article when you want to publish information about new features, changes to a service, announcements, service going in a new direction, follow up to an alert, a "heads up" type of document. It is important to differentiate this type of content from a support article so that our users can see new, timely information in other places in the site (news page). Publishing news articles will alert Nicole and Adrienne of new information, which can be repurposed in other areas (social media, email announcements, Iowa Now, etc.)
- Training Events : Use Localist to get your training event to display on the ITS training and news pages. If you are unfamiliar with using Localist, contact Adrienne. It's easy! You can continue to use any tool to collect registration: ITS registration database, Qualtrics, email, etc.
- Alerts/outages: Only Help Desk staff have the ability to create alerts/outages on the ITS website. If you know that a service is down, there will be a planned outage or planned maintenance, please contact the Help Desk to get that information added to the site. If your information is a known issue or ongoing issue that has supporting instructional information, create a support article for that information. Then when you attach that support article to it's info center, you can select the appropriate category: "Ongoing Issues." Selecting the ongoing issues category will get your support article to display in the Ongoing Issues section of the alerts and outages page.
Decommissioned content types:
- Training articles: we used to have training articles on the ITS website. We removed them because there was a lot of confusion between when to publish content to a support article or a training article. If you have information that you feel is definitely training information (links to training videos, hands on training, etc.), you can put that in a support article and then categorize the support article under the "Training" category.