ITS web editing resources

How to Get Access and Training

If you are new to the ITS website, want to learn about new features, or want to brush up on your web editing skills, we are here to help! One-on-one or group training is always available. Contact Adrienne to schedule your training session. 

If you need access to the Drupal content management system (CMS) or need your roles/permissions changed, please contact Adrienne. 

Tutorials: 

Templates

Video Tutorials

Types of Content on the ITS website

  • Home page: The front door to the ITS website. We use "showcase" links, which are graphical pieces of content to display marketing or key service information to our users. To determine if content is worthy of being placed on the homepage we must ask ourselves: Will at least 80% of our audience care about it? Only administrators can modify the homepage. 
  • All Services and Software page (formally called the service catalog): Houses the category pages and an A-Z listing of all services (info centers) and their aliases. 
  • Category pages: The category pages are programmatically built to contain related info centers. For example, the Internet & Network category page houses the Guest Wi-Fi, ResNet, and eduroam info centers. 
  • Info Center: A hub page for a service. For example, Skype for Business, ICON, and OneDrive for Business are all services that are displayed as info centers. These hub pages are geared towards our primary, target audience and are service-oriented. We promote the creation of info centers for services and discourage creating info centers about the technology behind services or about the teams who manage the services. Only web administrators have access to create or delete info centers. Please complete the Request an Info Center form or contact a web administrator if you need one created. 
  • Support article:  Solves a problem, has instructions for how to do something or provides supporting documentation for a service. For example, instructions for adding email to a mobile device, instructions for downloading the Duo mobile app are types of support articles 
  • Internal support article: Same as a support article, but only authenticated (logged-in users) can view the content. Internal support articles are perfect for help desk staff who want to provide information to other staff, but keep the information private from the general audience. (There is also an “internal support” field on support articles that can be utilized so you don’t need to create an entire support article.)
  • News article: Create a news article when you want to publish news-type information about services. It is important to differentiate this type of content from a support article so that our users can see new, timely information in other places on the site (news page). Publishing news articles will alert Nicole and Adrienne of new information, which can be repurposed in other areas (social media, email announcements, Iowa Now, etc.)
  • Training Events: Events, which are entered in the University of Iowa's Content Hub system and feeds the UI Events Calendar, can be displayed on the ITS training and news pages via "information technology services" (and their child's) tags. If you are unfamiliar with using Content Hub, contact Adrienne. It's easy! You can continue to use any tool to collect registration: ITS registration database, Qualtrics, email, etc. 
  • Alerts/outages: All editors can create service alerts, but only Help Desk staff have the ability to publish alerts/outages on the ITS website. If you know a service is down, there will be a planned outage or planned maintenance, please follow these instructions to create an alert or contact the Help Desk to get that information added to the site. If your information is a known issue or ongoing issue that has supporting instructional information, create a support article for that information. Then when you attach that support article to its info center, you can select the appropriate category: "Ongoing Issues." Selecting the ongoing issues category will get your support article to display in the Ongoing Issues section of the alerts and outages page. 
  • Basic pages: Most main navigation landing pages are built using the basic page template. The working remotely page also utilizes this template. This template is customizable and allows for more design-oriented functionality.