Service status history
[Closed] Planned Maintenance - Large Scale Storage (LSS)
ITS Research Services has identified a hardware issue with itf-rs-store36.hpc.uiowa.edu. We will need to take a maintenance to replace the failing component. This work will require the system being fully powered down and taken out of the rack to service. No other LSS systems will be impacted by this maintenance.
The maintenance will be performed on Wednesday, August 5th starting at 4:00pm. Due to the nature of this work, we cannot provide an exact time frame on how long the server will be unavailable. We anticipate this being unavailable for 2-4 hours.
[Closed] Planned Maintenance - Multiple Services
Due to a planned database migration, the following services may experience a brief disruption between the hours of 3-4pm CDT on Aug. 5, 2026.
- ICON Admin Tools
- Note Depot
- Elements of Success
- Ally Data Dashboard
[Closed] Service Degradation - Clickers
Top Hat has reported that some users are encountering a "Top Hat failed to load" error when trying to access certain areas of Top Hat through a web browser. Top Hat Support is preparing a fix to deploy.
View full incident details
[Closed] Service Degradation - ICON Direct - W. W. Norton - Gradebook Issue
W.W. Norton is investigating reports that grades are not being sent properly to Canvas grade books. Students may receive an error message that reads, "Your work and your grade have been saved, but we were not able to transfer your grade to your LMS." Grades are still being properly saved in W.W. Norton's database, so students can continue working and receiving grades. Once this issue has been resolved, any grades previously earned will be properly sent to LMS grade books. Status updates here.
[Closed] Planned Maintenance - Clickers
During the maintenance window, Top Hat may be unavailable and visitors will see a maintenance page. Any educator who has made an assignment due during or shortly after the maintenance window should consider changing the due date/time so that students have adequate time to complete them.
[Closed] Service Announcement - Microsoft SQL Server Hosting and Administration - SQL Server shared hosting VRF migrations
As part of the Data Center Network Segmentation project, ITS will migrate SQL Server databases currently hosted on legacy shared hosting systems systems to current SQL Server 2019 shared hosting environments.
| Current SQL Server alias | Destination SQL Server system | Migration date and time |
|---|---|---|
| IOWASQLTEST5 | IOWASQLTEST7.iowa.uiowa.edu | Tuesday, September 29, 2026, at 6 PM |
| IOWASQLTEST6 | IOWASQLTEST8.iowa.uiowa.edu | Tuesday, September 29, 2026, at 6 PM |
| IOWASQLHOST5 | IOWASQLPROD7.iowa.uiowa.edu | Saturday, October 10, 2026, at 10 AM |
| IOWASQLHOST6 | IOWASQLPROD8.iowa.uiowa.edu | Saturday, October 10, 2026, at 10 AM |
After
[Closed] Planned Maintenance - ICON Direct - Sage Vantage
Sage Vantage will be unavailable during this maintenance window. Status updates here.
[Closed] Outage - Remote Admin
ITS staff are aware of an issue impacting both the Remote Admin and Titanium services. Users may be unable to access these services or may experience degraded performance.
ITS staff are actively investigating and working to restore service. Further updates will be provided when available.
[Closed] Service Degradation - Enterprise Service Center (ESC)
Halo is currently experiencing a service degradation with reporting services. Users can still log in to Halo and create and manage tickets, but dashboards and reporting features are slow to load or show errors.
[Closed] Service Announcement - Microsoft 365: Email & Calendaring - Email Phishing Spread Reduction
ITS will implement a daily sending limit for Faculty, Staff, and Shared email accounts on Thursday, August 6, 2026. This will be the final implementation phase of this email security enhancement.
The primary driver behind this change is to limit the spread of phishing attacks when an account is compromised. When a bad actor gains access to a university account, they typically move quickly to send large volumes of phishing emails to other members of our community. By capping the number of messages that can be sent per 24-hour period, we can significantly contain the affected radius of a