Service status history
[Closed] Service Degradation - Landis Contact Center
The ITS Help Desk phone service is experiencing intermittent audio issues.
Some calls may connect with no audio prompt. Calls are still routing correctly, but the audio prompt (such as the instruction to “press 1”) may not play.
If you experience silence, try pressing 1 or disconnect and try again. You may also contact the ITS Help Desk by emailing its-helpdesk@uiowa.edu or using live chat at its.uiowa.edu/connect.
ITS support staff and the vendor are aware of the issue and are working with Microsoft toward a resolution.
[Closed] Service Degradation - High Performance Computing
ITS Research Services is investigating reports of multiple Argon HPC nodes being unresponsive.
[Closed] Planned Maintenance - Campus Data Network Connectivity, Multiple Buildings
During this maintenance window, network services will be temporarily disrupted. The expected downtime is approximately 15 to 60 minutes while the upgrade is in progress.
We recommend saving your work and logging off any critical systems prior to the start of the maintenance period. Services will be restored as soon as the upgrade is successfully completed.
We appreciate your patience and understanding.
[Closed] Planned Maintenance - Campus Data Network Connectivity, Medical Laboratories
ITS Network Services will be upgrading firmware on one of the switches and will cause a 30min disruption for the SE side of the bulding
[Closed] Planned Maintenance - Clickers
During the maintenance window, Top Hat may be unavailable and visitors will see a maintenance page. Any educator who has made an assignment due during or shortly after the maintenance window should consider changing the due date/time so that students have adequate time to complete them.
[Closed] Planned Maintenance - Multiple Services
SiteNow's hosting provider will be performing maintenance from 11pm - 7am on the dates affected. Some applications may experience a temporary interruption of service.
Maintenance reference: #7074
[Closed] Service Degradation - Infohawk+
[Closed] Service Degradation - ICON Direct - eTexts
Unizin, which provides access to the ICON Direct etexts, experienced a configuration error caused by Unizin's domain registrar. While the DNS error has been resolved, instructors and students may still experience an error when accessing their eTexts. Please clear your cache and cookies and try again. Unizin continues to monitor the situation and will provide further updates if needed.
[Closed] Planned Maintenance - Campus Data Network Connectivity, Multiple Buildings
Planned Service Interruption – Data Switch Firmware Upgrade
Please be advised that we will be performing a scheduled firmware upgrade on the data switches.
During this maintenance window, network services will be temporarily disrupted. The expected downtime is approximately 15 to 60 minutes while the upgrade is in progress.
We recommend saving your work and logging off any critical systems prior to the start of the maintenance period. Services will be restored as soon as the upgrade is successfully completed.
We appreciate your patience and understanding.
[Closed] Outage - Multiple Services, LC - LC Datacenter network outage
Connectivity disruption to most or all datacenter subnets in LC. IT support staff are investigating.