Available to
Students
Faculty
Staff
Researchers
IT Professionals
Fees
There is no charge for use of this service.

The ITS Help Desk provides support to students, faculty, staff and members of the university community on a variety of technology-related topics. Support includes, but is not limited to:

  • ITS services
  • operating systems
  • software applications
  • networking
  • personal computer¬†security

On-call after hours emergency support is available outside normal Help Desk hours. The service is available for wide-scale outages and university-critical business. To receive emergency support call 319-384-4357 (HELP) and follow the directions to leave a message. The Help Desk on-call agent will quickly return your call.

All customer issues are important to ITS and the Help Desk strives to resolve them in a timely manner, but only emergency situations will be addressed by the after hours emergency service. The Help Desk on-call agent will determine if the issue is an emergency. 

Routine calls received after-hours will be handled the next business day. Examples of routine calls are:

  • An individual who is unable to access an ITS-provided service, but the service is available to all other customers.
  • An individual who is having computer problems that does not involve critical university-related business.
  • A HawkID password reset

Current Status

There are currently no alerts.

Maintenance

Services scheduled for maintenance over the next 7 days. Please refer to the calendar view of alerts for a complete schedule.
There is currently no planned maintenance.

Past 90 Days

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ITS Help Desk Contact Information

319-384-4357 (HELP)