1. Go to https://myaccount.microsoft.com/device-list on a different computer or mobile device
    
2. Login with your HawkID@uiowa.edu credentials and DUO Authenticate
    
   1. Type in your HawkID@uiowa.edu and click Next on the Microsoft login screen
      
      
      
       
   2. Type in your HawkID@uiowa.edu and password on the University Login page
      
      
      
       
   3. DUO Authenticate your login
      
      
      
       
   4. Click Yes or No on this screen
      
      

1. Find and click on the computer you need to unlock
   
   
   
    
2. Click on the View Bitlocker Keys button
   
   
   
    
3. Find the Key ID that matches the one you currently see on the Bitlocker recovery screen of the computer that is locked
   
   
   
    
4. Click on the Show recovery key button
   
   
   
    
5. Type in the recovery key on locked computer
    
6. Bootup your computer and contact your local IT Support person for additional troubleshooting.

Please contact your ETS Team Lead or ITS Help Desk.

Instructions for IT Staff with access:

1. Go to this Microsoft Intune Windows Device List on a different computer or mobile device
2. Login with your Cloud Admin credentials and DUO Authenticate
    
   • Type in your Cloud Admin credentials and click Next on the Microsoft login screen
     
      
   • Type in your Cloud Admin credentials and password on the University Login page
     
     
     
      
   • DUO Authenticate your login
     
     
     
      
   • Click Yes or No on this screen
     
     
     
      
3. Type the name of the computer you need to unlock in the Search bar
   
   
   
    
4. Click on the computer you need to unlock
   
   
   
    
5. Click on the Recovery Keys link
   
   
   
    
6. Find the Key ID that matches the one on the locked computers Bitlocker recovery screen
   
   
   
    
7. Click on the Show Recovery Key link next the the matching Key ID
   
   
   
    
8. Type in the recovery key on the locked computer
    
9. Power on the computer and continue to troubleshoot as necessary.