Outages & Service Degradations

Service Degradation - Microsoft Teams Phone - VoIP Phone Degradation of Service

Service(s) affected
Microsoft Teams Phone
Category
Service Degradation

The Unified Communications team has received reports of a small number of our VoIP phones having issues. The team is working with vendors to find a solution to the issues. 

Service Degradation - Wireless Screen Sharing

Service(s) affected
Wireless Screen Sharing
Category
Service Degradation

Engineers have identified an issue with the wireless discovery service that prevents laptops and mobile devices from finding AirPlay and Miracast wireless displays (Mersive Solstice) in classrooms and conference rooms. This issue is also affecting Assistive Listening broadcasts in select campus locations.

Workaround: If your device doesn't list the display, you can still connect by entering the IP address shown on the display's screen.

The cause is an underlying issue in the network architecture, and resolving it will take some time. Network Engineering Services (NES) is developing a plan and

Service Degradation - ICON

Service(s) affected
ICON
Category
Service Degradation

The 'Message Students Who' feature in ICON quizzes and assignments is currently unavailable.  IT Staff are aware of the issue and working with the vendor to resolve.

Service Degradation - Accessibility and Assistive Technology

Service(s) affected
Accessibility and Assistive Technology
Category
Service Degradation

Engineers have identified a known issue with the wireless discovery service that prevents personal mobile devices from discovering Assistive Listening broadcasts in select campus locations. Dedicated assistive listening devices are unaffected.
Engineers are testing a software update to the wireless system that would resolve this issue and will update this notice when resolved.

Planned Maintenance

Services scheduled for maintenance over the next 7 days.

Planned Maintenance - Clickers

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Service(s) affected
Clickers
Category
Planned Maintenance

During the maintenance window, Top Hat may be unavailable and visitors will see a maintenance page. Any educator who has made an assignment due during or shortly after the maintenance window should consider changing the due date/time so that students have adequate time to complete them.

Planned Maintenance - Multiple Services

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Service(s) affected
Digital Signage,
SiteNow
Category
Planned Maintenance

SiteNow's hosting provider will be performing maintenance. Some applications may experience a temporary interruption of service.

Maintenance Reference: #7454

Planned Maintenance - Campus Data Network Connectivity, Field House

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Service(s) affected
Campus Data Network Connectivity
Building(s) affected
Field House
Category
Planned Maintenance

A network switch in Field House will undergo a preventative maintenance reboot. During this time, the switch will be temporarily unavailable, and any connected devices or services may experience a brief disruption in network connectivity.

Expected Downtime: 10-20 minutes while the reboot is in progress.

Please plan accordingly and ensure that any critical tasks or operations are completed prior to the scheduled maintenance window.

Service Announcements

Service announcements scheduled for the next 7 days.

Service Announcement - ICON

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Service(s) affected
ICON
Category
Service Announcement

Starting July 1, the ICON archive process will begin archiving older, unused ICON course sites. Courses that are archived do not need to be remediated for accessibility. For information on how to tell when a course is archived and how to access an archived site, visit the Office of Teaching, Learning, and Technology website.   

Service Announcement - Microsoft SQL Server Hosting and Administration - SQL Server shared hosting VRF migrations

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Service(s) affected
Microsoft SQL Server Hosting and Administration
Category
Service Announcement

As part of the Data Center Network Segmentation project, ITS will migrate SQL Server databases currently hosted on legacy shared hosting systems systems to current SQL Server 2019 shared hosting environments.
 

Current SQL Server aliasDestination SQL Server systemMigration date and time
IOWASQLTEST5IOWASQLTEST7.iowa.uiowa.eduTuesday, September 29, 2026, at 6 PM
IOWASQLTEST6IOWASQLTEST8.iowa.uiowa.eduTuesday, September 29, 2026, at 6 PM
IOWASQLHOST5IOWASQLPROD7.iowa.uiowa.eduSaturday, October 10, 2026, at 10 AM
IOWASQLHOST6IOWASQLPROD8.iowa.uiowa.eduSaturday, October 10, 2026, at 10 AM

 

After

Legend

Service Degradation Outage Planned Maintenance Service Announcement