Outages & Service Degradations
Service Degradation - Microsoft Teams Phone - VoIP Phone Degradation of Service
The Unified Communications team is aware of multiple issues currently affecting VoIP phones on campus. Devices most affected are the following models: VVX201, VVX311, VVX501, and Poly E100. If there is any sort of interruption of service with your phone, it is advised to power cycle the phone by unplugging the data and power from the back of the phone (leave power off the phone for at least a minute). Also, please do not hook any sort of external power supply back the phone when re-connecting the device. Power over Ethernet is available to these devices. Having both plugged in can further
Service Degradation - Accessibility and Assistive Technology
Engineers have identified a known issue with the wireless discovery service that prevents personal mobile devices from discovering Assistive Listening broadcasts in select campus locations. Dedicated assistive listening devices are unaffected.
Engineers are testing a software update to the wireless system that would resolve this issue and will update this notice when resolved.
Planned Maintenance
Services scheduled for maintenance over the next 7 days.
Planned Maintenance - ICON Direct - WileyPlus
WileyPLUS will be conducting maintenance during this time and the system will be unavailable. Status updates here.
Planned Maintenance - Linux Software Mirrors
Linux software mirrors will be down for maintenance during this period.
Service Announcements
Service announcements scheduled for the next 7 days.
Service Announcement - ICON
Starting July 1, the ICON archive process will begin archiving older, unused ICON course sites. Courses that are archived do not need to be remediated for accessibility. For information on how to tell when a course is archived and how to access an archived site, visit the Office of Teaching, Learning, and Technology website.
Service Announcement - Microsoft SQL Server Hosting and Administration - SQL Server shared hosting VRF migrations
As part of the Data Center Network Segmentation project, ITS will migrate SQL Server databases currently hosted on legacy shared hosting systems systems to current SQL Server 2019 shared hosting environments.
| Current SQL Server alias | Destination SQL Server system | Migration date and time |
|---|---|---|
| IOWASQLTEST5 | IOWASQLTEST7.iowa.uiowa.edu | Tuesday, September 29, 2026, at 6 PM |
| IOWASQLTEST6 | IOWASQLTEST8.iowa.uiowa.edu | Tuesday, September 29, 2026, at 6 PM |
| IOWASQLHOST5 | IOWASQLPROD7.iowa.uiowa.edu | Saturday, October 10, 2026, at 10 AM |
| IOWASQLHOST6 | IOWASQLPROD8.iowa.uiowa.edu | Saturday, October 10, 2026, at 10 AM |
After
Service Announcement - ICON Direct - Important Updates
New Location for Opt-Out Tool: ICON Help Menu
Students can now access the ICON Direct Opt-Out Tool in the Help Menu of their ICON courses. The location has changed because the ICON Dashboard has been decommissioned.
New VitalSource eReader: Requires Third Party Cookies
When first accessing their eTexts via the “ICON Direct eTexts” link, students must accept the Terms of Use and enable Third Party Cookies. This new VitalSource eReader has some great features we think students will value: Text to Speech, Notes, Bookmarks, and Flashcards.
Service Announcement - REDCap (Research Electric Data Capture)
Starting September 1st, 2026, there will be a change to how users access REDCap. For more information, please go HERE.
Service Announcement - Active Directory - GC/DC LDAP Certificate Change
dc.iowa.uiowa.edu
Impacted AD/LDAP integrated systems:
- AD/LDAP integrated applications that utilize gc.iowa.uiowa.edu or dc.iowa.uiowa.edu, need to trust the new root certificate noted above prior to the change.
- If you aren't sure how to do this
Service Degradation Outage Planned Maintenance Service Announcement