Outages & Service Degradations

Service Degradation - ICON

Service(s) affected
Services affected
ICON
Category
Service Degradation

Canvas is having a problem with submitting assignments via dragging and dropping files into a file upload assignment. The workaround to submit a file to an assignment is to click "Start Assignment", click the rocket graphic to open files, then select the file and click "Submit Assignment".   ITS staff are working with the vendor on resolving this issue. 

Service Degradation - Multiple Services

Service(s) affected
Services affected
ICON,
Respondus
Category
Service Degradation

Students using an iPad to take an ICON exam with LockDown Browser enabled are unable to access the quiz. Users report seeing a "LockDown Browser is required" error message even though they are inside the LockDown Browser. Additionally, navigating to the next question multiple times can cause the exam to produce the "LockDown Browser is required" error. ITS is currently investigating this issue.

At this time, do not use iPads for Lockdown Browser quizzes. ITC computers on campus do have Respondus Lockdown Browser installed. Checkout laptops at the Main Library also have the software installed.

Planned Maintenance

Services scheduled for maintenance over the next 7 days.

Planned Maintenance - Gradescope

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Service(s) affected
Services affected
Gradescope
Category
Planned Maintenance

Gradescope has a scheduled maintenance window on Saturday March 15, 2025 from 10am-11am CST.  During this time, all features of Gradescope will be inaccessible. More information can be found on the Gradescope status page.

Planned Maintenance - Multiple Services

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Service(s) affected
Services affected
Windows,
Microsoft SQL Server Hosting and Administration,
Virtual Server
Category
Planned Maintenance

Managed Windows Servers will be undergoing monthly patching during their normally scheduled maintenance window.

Please contact the ITS Help Desk if you are interested in the list of patches that will be applied or if you have any questions.

Service Announcements

Service announcements scheduled for the next 7 days.

Service Announcement - Skype (Consumer) Service Retirement

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Category
Service Announcement

Microsoft has announced that Skype (Consumer) will be retired in May 2025. This change will not impact any University of Iowa users, as we use Skype for Business, not Skype (Consumer). Skype for Business, the UI telephony service, will continue to operate as usual.

Official Microsoft Announcement: The Next Chapter: Moving from Skype to Microsoft Teams

Legend

Service Degradation Outage Planned Maintenance Service Announcement